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Partner PT-6212, Service Manual

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Partner PT-6212 Service Manual Download Page 54

46 

C H A P T E R   4   L O C AT I N G   T H E   P R O B L E M

USB symptoms

Symptom

Corrective Procedure

USB device does not function

• 

Check that the USB device is detected in Windows Device 

1. 

Manager.
Reinstall the USB device driver.

2. 

Replace the mainboard.

3. 

Peripheral-device symptoms

Symptom

Corrective Procedure

USB ports do not work

• 

COM ports do not work

• 

Reseat the I/O cable.

1. 

Reinstall the drivers.

2. 

Replace the mainboard.

3. 

Boot symptoms

Symptom

Corrective Procedure

System continually reboots on 

• 

power up

Restore the BIOS defaults.

1. 

Remove all I/O device drivers, then reinstall the drivers one 

2. 

by one.
Reseat the SATA cable.

3. 

Reseat the memory card.

4. 

Reseat the power adapter.

5. 

Replace the mainboard.

6. 

Summary of Contents for PT-6212

Page 1: ...All in one POS Terminal PT 6212 Service Manual...

Page 2: ......

Page 3: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is n...

Page 4: ...Installing Drivers and Software This chapter provides information on installing drivers for supported operating systems Chapter 4 Locating the Problem Refer to this chapter to locate the failing part...

Page 5: ...Boot Priority 13 Advanced Chipset Features 14 Integrated Peripherals 16 OnChip IDE Device 17 Onboard Device 19 SuperIO Device 20 Power Management Setup 21 PnP PCI Configurations 23 IRQ Resources 24 P...

Page 6: ...47 Setting a jumper 47 Mainboard jumpers 48 Mainboard connectors 49 Inverter connectors 50 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 51 Safety and precautions 51 Before you begin 52 Replacing p...

Page 7: ...u 14 Figure 2 8 Integrated Peripherals menu 16 Figure 2 9 OnChip IDE Device submenu 17 Figure 2 10 Onboard Device submenu 19 Figure 2 11 SuperIO Device submenu 20 Figure 2 12 Power Management Setup me...

Page 8: ...vi...

Page 9: ...are described Unpacking the machine on page 1 Identifying components on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to b...

Page 10: ...mponents This section describes the parts and connectors on the machine Front right view 1 5 2 Figure 1 2 Front right view Component Description 1 Power Button 2 12 1 inch TFT LCD 5 wire Resistive tou...

Page 11: ...3 Rear view 1 Figure 1 3 Rear view Component Description 1 2x20 VFD customer display 2 Printer paper exit 3 80mm thermal receipt printer 4 Printer button 3 2 4...

Page 12: ...O connectors Figure 1 4 PT 6212 I O connectors 5 2 1 3 4 6 7 8 9 10 Connector Description 1 COM4 port 2 COM3 port 3 COM2 port 4 LAN port RJ 45 5 12V power connector 6 PS 2 keyboard port 7 RJ 11 cash d...

Page 13: ...6 Power Management Setup on page 2 1 PnP PCI Configurations on page 2 3 PC Health Status on page 2 5 Frequency Voltage Control on page 2 6 Other BIOS Options on page 2 7 About the Setup Utility The B...

Page 14: ...menu F1 Displays a screen that describes all key functions F5 Loads previously saved values to CMOS F6 Loads a minimum configuration for troubleshooting F7 Loads an optimum set of values for peak perf...

Page 15: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that opti...

Page 16: ...These are display only fields You cannot make changes to these fields Base Memory This field displays the amount of conventional memory detected by the system during boot Extended Memory This field di...

Page 17: ...pensation is a feature whereby the HDD uses a stronger magnetic field to write data in sectors that are closer to the center of the disk In CAV recording in which the disk spins at a constant speed th...

Page 18: ...Gate A20 is controlled Option Description Normal The system will force the chipset to use the slow keyboard controller to do the switching Fast The system will allow the chipset to use its own 0x92 po...

Page 19: ...at makes hardware sta tus information available to the operating system ACPI enables a PC to turn its peripherals on and off for improved power management It also allows the PC to be turned on and off...

Page 20: ...F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults CPU Feature Figure 2 5 submenu Delay Prior to Thermal The Delay Prior To Thermal BIOS feature controls the activation of the Thermal Moni...

Page 21: ...T380815AS 2 Bootable Add in Cards Item Help Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults Hard Disk Boot Figure 2 6 Pri...

Page 22: ...electable is set to Manual this field is adjustable When synchronous DRAM is installed the number of clock cycles of CAS latency depends on the DRAM timing DRAM RAS to CAS Delay When the DRAM Timing S...

Page 23: ...s about On Chip VGA On Chip Frame Buffer Size This item is used to select the video frame buffer size Boot Display If you connect an external display to this machine you can use this setting to turn o...

Page 24: ...ly The factory setting is None IMPORTANT The voltage for the COM ports is set at None at the factory However for example to provide power to an installed customer display this setting must be set at 1...

Page 25: ...E Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard IDE Primary Secondary Master Slave PIO Each IDE channel supports a master device and a slave device These...

Page 26: ...ed Mode will make PATA and SATA combined Max of 2 IDE drives in each channel primary master slave secondary master slave Enhanced Mode allows max of 6 IDE drives supported SATA Only will make SATA ope...

Page 27: ...connected through the USB port in a legacy operating system such as DOS that does not support Plug and Play Azalia AC97 Audio Select This item allows you to select the Azalia AC97 Audio support Onboar...

Page 28: ...e used to assign the I O address and IRQ for the onboard serial port 1 2 The default setting is 3F8 IRQ4 2F8 IRQ3 SuperIODevice Figure 2 11 submenu Phoenix AwardBIOS CMOS Setup Utility SuperIO Device...

Page 29: ...es occur after a short timeout If this item is set to Min Saving power saving modes occur after a longer timeout If the item is set to User Define you can define timeouts for the power saving modes Vi...

Page 30: ...r the system to power on as defined in the Date of Month Alarm field The time set in this field must be later than the time in the RTC time as shown in the Standard CMOS Features on page 9 Reload Glob...

Page 31: ...mically allocates resources to plug and play devices as they are required If you cannot get a legacy ISA Industry Standard Architecture expansion card to work properly you might be able to solve the p...

Page 32: ...ned to PCI Device IRQ 15 assigned to PCI Device Item Help Move Enter Select PU PD Value F10 Save ESC Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults IRQ Resources T...

Page 33: ...cular setting Shutdown Temperature This item allows setting the shutdown temperature Once enabled the machine will automatically shutdown when the temperature reaches the limit specified Phoenix Award...

Page 34: ...Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to flatter curves If you do not have any EMI problem leave the...

Page 35: ...d optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the components such as the CPU...

Page 36: ...SWORD DISABLED Press any key to continue 4 Press any key You are prompted to confirm the password Confirm Password 5 Type the password again and press Enter or press Enter if you are deleting a passwo...

Page 37: ...pset Graphics Driver on the page 3 2 VIAAudio Driver on the page 3 4 LAN Driver on the page 3 6 Touch Screen Driver on the page 3 8 Driver auto installation Use an external CD ROM drive to install the...

Page 38: ...Utility updates the Windows XP 2000 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software Browse to the DRIVER chipset Intel Inf folder...

Page 39: ...adMe Information then click Next 4 The Intel Chipset Software Utility files are installed to the system When prompted to restart select 5 Yes I want to restart my computer now Then click Finish to res...

Page 40: ...cs Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers Browse to the DRIVER VGA intel Win2K_XP folder 1 Double click the executable file The fo...

Page 41: ...33 Read the License Agreement then click 4 Yes to begin installation When installation is completed select 5 Yes I want to restart my computer now Then click Finish to restart the system...

Page 42: ...VIA Audio Driver Refer to the following to install the VIA Vinyl Audio Driver Browse to the 1 DRIVER SOUND VIA folder Double click 2 SETUP exe The following screen appears Select 3 Install Update and...

Page 43: ...35 Click 5 Next to continue Click 6 Next to continue...

Page 44: ...I want to restart my computer now and then click Finish LAN Driver The network driver support Windows XP 2000 Refer to the following to install the drivers Browse to the DRIVER LAN RealTek folder 1 D...

Page 45: ...37 Click 3 Install to begin installation When installation is completed click 4 Finish...

Page 46: ...uch Screen Driver Refer to the following to install the touch screen driver Browse to the DRIVER Touch eGalax folder 1 Double click setup exe The following screen appears Click 2 Next to continue Chec...

Page 47: ...39 System will give you a warning click 4 Ok to continue Check the box for 5 None and then click Next to continue Uncheck the box for 6 Support Mulit Monitor System and then click Next to continue...

Page 48: ...40 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E Click 7 Next to continue Click 8 Next to continue...

Page 49: ...rating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application Launch the TouchKit application from the Windows desktop by clicking on 1 Start Programs To...

Page 50: ...S O F T W A R E Click the 3 4 Points Calibrattion button Use your finger to touch the blinking X Symbol on the screen until stop blinking 4 Click 5 OK to complate the 4 points calibration NOTE You ma...

Page 51: ...the page 4 8 Mainboard connectors on the page 4 9 Inverter connectors on the page 5 0 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as poss...

Page 52: ...Status port F1 3 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen Reseat the LCD cable 1 Reseat the inverter cables 2...

Page 53: ...Procedure Power shuts down unexpectedly Cannot turn the system on Reseat the power AC adapter cable 1 Reseat the power AC adapter 2 Replace the mainboard 3 Cannot turn the system off Hold down the pow...

Page 54: ...eripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work Reseat the I O cable 1 Reinstall the drivers 2 Replace the mainboard 3 Boot symptoms Symptom Correcti...

Page 55: ...jumpers are to set system configuration options When setting the jumpers be sure the shunts jumper caps are placed on the correct pins CAUTION Ensure that the system is turned off before you change a...

Page 56: ...rd Figure 4 2 jumpers Jumper Setting Description J1 1 2 Clear CMOS 2 3 Default Normal J2 1 2 Default Keyboard Power Vcc 2 3 Keyboard Power Vcc SB J3 1 2 COM3 Power Vcc 2 3 COM3 Power Vcc12V J4 1 2 COM...

Page 57: ...r to LCD panel connector to speaker connector to thermal printer connect to touch panel connect to HDD power connector to MSR connector to power button connector to power LED connect to SATA HDD conne...

Page 58: ...50 C H A P T E R 4 L O C AT I N G T H E P R O B L E M Inverter connectors Figure 4 4 Inverter connectors connector to mainboard connector to LCD...

Page 59: ...cautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely dangerous...

Page 60: ...n get into the PT 6212 components and may cause malfunction Adequate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical...

Page 61: ...ront Panel Remove the three screws 1 Open the front panel 2 MSR Before proceeding remove the following FRUs Front Panel on page 55 Disconnect the cables 1 Remove the screw 2 Slide up and remove the 3...

Page 62: ...efore proceeding remove the following FRUs Front Panel on page 55 Disconnect the cables on 1 the mainboard Remove the three screws 2 from the mainboard tray Remove the mainboard 3 tray Remove the 6 sc...

Page 63: ...55 Hard drive Remove the screw 1 Pull out the hard drive tray 2 Disconnect the power cable and 3 data cable from the hard drive Remove the four screws then 4 remove the hard drive out from the tray...

Page 64: ...I N G F I E L D R E P L A C E A B L E U N I T S F R U s Thermal Printer Press the release and open the printer cover 1 Find the screw in the center of the 2 printer Remove the screw 3 Disconnect the...

Page 65: ...from the mainboard Slide out the customer 3 display Speaker Before proceeding remove the following FRUs Front Panel on page 55 Mainboard on page 56 Disconnect the cables on 1 the mainboard Remove the...

Page 66: ...oard Remove the seven screws 2 from the LCD panel tray Remove the tray 3 Disconnect the cable from 4 the inverter Remove the four screws 5 Remove the LCD panel 6 Inverter Before proceeding remove the...

Page 67: ...Before proceeding remove the following FRUs Front Panel on page 55 Pop out the two silver latches holding the 1 memory module into place The module pops up Grasp the outer edges of the memory 2 modul...

Page 68: ...60 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s...

Page 69: ...61 APPENDIX PART LIST AND SPECIFICATION Exploded diagram main parts Figure 6 1...

Page 70: ...62 A P P E N D I X Exploded diagram printer parts Figure 6 2...

Page 71: ...IGA 2690605100011 32 MSR PCB 7005000001010 33 MSR base 25002500M2001 34 Display base VFD 25002500H6303 35 VFD PCB 700500H603000 36 Display cover VFD 25000500H6309 37 Logo VFD 21004500H6100 NO DESCRIPT...

Page 72: ...D Internal 3 5 type SATA HDD 80GB or above I O Interface 4 COM ports 1 VGA port 1 RJ11 port for cash drawer 24V 1 PS2 Keyboard port auto routing for MSR no jumper 1 RJ 45 LAN port with activity and li...

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