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Partner Tech International PT-5700, Service Manual, Page: 60 / 88

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Partner Tech International PT-5700 Service Manual Download Page 60

52

Locating the Problem

Peripheral-device symptoms

Motherboard and PCB board jumper settings

Before replacing the motherboard or a PCB board, ensure that the problem is not due to an incorrect jumper setting or 
a loose connection. 

Setting a jumper

The mainboard jumpers are to set system configuration options.When setting the jumpers be sure the shunts (jumper 
caps) are placed on the correct pins.

S

YMPTOM

C

ORRECTIVE

 P

ROCEDURE

USB ports don’t work

Parallel port doesn’t work

1

Reseat the I/O cable.

2

Reinstall the drivers.

3

Replace the I/O board.

4

Replace the motherboard. 

This 2-pin jumper is 

Open

.

This 2-pin jumper is 

Closed

.

This 3-pin jumper is 

Closed

 on pins 1 and 2.

Summary of Contents for PT-5700

Page 1: ...PT 5700 Service Manual...

Page 2: ......

Page 3: ...limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installe...

Page 4: ...nd illustrations to iden tify components Chapter 2 BIOS Setup Utility The BIOS chapter provides information on navi gating and changing settings in the BIOS Setup Utility Chapter 3 Installing Drivers...

Page 5: ...ures 13 DRAM Clock Drive Control 14 AGP P2P Bridge Control 17 CPU PCI Bus Control 17 Integrated Peripherals 19 VIA OnChip IDE Device 21 VIA OnChip PCI Device 22 SuperIO Device 23 Power Management Setu...

Page 6: ...2 Setting a jumper 52 Motherboard jumpers and connectors 53 Chapter 5 Replacing Field Replaceable Units FRUs 55 Safety and precautions 55 Before you begin 56 Replacing Parts 56 Rear base cover 57 Fron...

Page 7: ...PCI Bus Control menu 18 Figure 2 8 Integrated Peripherals menu 19 Figure 2 9 VIA OnChip IDE Device menu 21 Figure 2 10 VIA OnChip PCI Device menu 22 Figure 2 11 Super I O Device menu 23 Figure 2 12 P...

Page 8: ...vi...

Page 9: ...e 2 Removing the rear cover on page 5 Unpacking and listing the PT 5700 contents If the PT 5700 is returned for servicing in its original packing save the packing materials for return to the customer...

Page 10: ...ifying components This section describes the parts and connectors on the PT 5700 Front right view Figure 1 2 Front right view of PT 5700 DESCRIPTION 1 15 inch TFT LCD touch screen 2 Power LED 3 Power...

Page 11: ...Identifying components 3 Rear right view Figure 1 3 Rear right view of PT 5700 DESCRIPTION 1 Customer display cover 2 Magnetic card reader cover 3 Rear cover 4 Rear cover latches 4 3 2 1...

Page 12: ...Connectors with cables disconnected DESCRIPTION 1 RJ 45 connector 2 PS 2 mouse connector 3 COM 3 connector 4 Parallel connector 5 COM 2 connector 6 Green act LED 7 Orange link LED 8 Power connector 9...

Page 13: ...g the rear cover Refer to the following to remove the rear cover NOTE 1 There are two more USB connectors on the front of the PT 5700 1 Rotate the display until it s perpendicular 2 Open the rear cove...

Page 14: ...6 Getting Started...

Page 15: ...PCI Configurations on page 28 PC Health Status on page 30 Frequency Voltage Control on page 31 Other BIOS Options on page 32 About the Setup Utility The BIOS Setup Utility enables you to configure th...

Page 16: ...d BIOS Setup Utility Figure 2 1 Main BIOS menu BIOS navigation keys The BIOS navigation keys are listed below KEY FUNCTION Scrolls through the items on a menu PU PD Modifies the selected field s value...

Page 17: ...a triangle lead to submenus that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the submenu Standard CMOS features Selecting Standard CMOS Feat...

Page 18: ...t are in the same location on every disk surface Head displays the number of heads in the HDD A head is a device that reads and writes data on the hard disk Precomp displays the track where precompens...

Page 19: ...Power On Self Test routine You can use this item to select which types of errors in the POST are sufficient to halt the system Base Memory Extended Memory and Total Memory These items are automatical...

Page 20: ...1 and level 2 L2 cache memory to improve performance Leave this item at the default setting for better performance The default setting is Enabled CPU L2 Cache ECC Checking This item enables or disable...

Page 21: ...O S 1 4 OS Select For DRAM 64 MB This item is only required if you have installed more than 64 MB of memory and you are running the OS 2 operating system Otherwise leave this item at the default The...

Page 22: ...tems at the default value The default setting is Enabled Video RAM Cacheable These items allow the video RAM to be cached in memory for faster execution We recommend that you leave these items at the...

Page 23: ...ng refreshed The default is Disabled Precharge to Active Trp This item is used to designate the minimum Row Precharge time of the SDRAM devices on the module DRAM must continually be refreshed or it w...

Page 24: ...16 BIOS Setup Utility RDSAIT selection Set RDSAIT to 03 Default value 03 Press Esc to return to the Advanced Chipset Features menu...

Page 25: ...um that you can assign to VGA is 64 MB The default setting is 16 MB Select Display Device If you connect an external display to the PT 5700 you can use this setting to turn off LCD and only use the ex...

Page 26: ...pliance with PCI specification version 2 1 The default setting is Enabled VLink mode selection This menu item controls the data transfer speed between the north and south bridge By Auto VLink mode sel...

Page 27: ...t MSR setting Onboard Serial Port 3 This option is used to assign the I O address for the onboard serial port 3 COM3 which is used for the rear customer display The default setting is 3E8 Serial Port...

Page 28: ...ault setting for COM4 is None Onboard Serial Port 5 This option is used to assign the I O address for the onboard serial port 5 COM5 The default setting is 4F8 Serial Port 5 Use IRQ This option is use...

Page 29: ...t Default value Disabled Disable onboard 1st channel IDE port OnChip IDE Channel1 Enabled Enable onboard 2nd channel IDE port Default value Disabled Disable onboard 2nd channel IDE port IDE Prefetch M...

Page 30: ...bled Press Esc to return to the Integrated Peripherals menu VIA OnChip PCI Device Use this item to enable or disable the PCI devices that are integrated on the mainboard Select the item and press Ente...

Page 31: ...item and press Enter to open the following menu Figure 2 11 Super I O Device menu Onboard Serial Port 1 This option is used to assign the I O address and IRQ for the onboard serial port 1 COM1 The de...

Page 32: ...both data input and output ECP and EPP modes are only supported with EPP and ECP aware peripherals PntMode allows the parallel port to operate in bipoloar mode ECP Mode Use DMA When the onboard paral...

Page 33: ...if the video is powered down when the system is put into suspend mode The default setting is Sus pend Off Video Off Method This item defines how the video is powered down to save power The default set...

Page 34: ...from the power saving mode to an active state Disabled Disabled this function Default value Ctrl F1 Ctrl F12 Set PS 2 keyboard wakeup from S4 S5 to Ctrl F1 Ctrl F12 Power Press power key to wake PS 2...

Page 35: ...the system from a suspended state to an active state Disabled Disable this function Default value Enabled Enable modem ring resume RTC Alarm Resume When set to Enabled the following two fields become...

Page 36: ...figurations This option configures how PnP Plug and Play and PCI expansion cards operate in the system Both the ISA and PCI buses on the mainboard use system IRQs Interrupt ReQuests and DMAs Direct Me...

Page 37: ...lem by changing this item to Manual and then opening up the IRQ Resources sub menu IRQ Resources This menu can only be accessed when the Resources Controlled by menu is set to Manual In the IRQ Resour...

Page 38: ...On mainboards that support hardware monitoring this item lets you monitor the parameters for critical voltages and critical temperatures These fields are display only Figure 2 16 PC Health Status men...

Page 39: ...the CPU clock runs relative to the bus speed Auto Detect DIMM PCI Clk When enabled BIOS disables the clock signal of unpopulated PCI slots reducing power consumption The default set ting is Enabled S...

Page 40: ...stem working properly again If you only want to load fail safe defaults for a specific option select and display that option and then press F6 Load Optimized Defaults Option This option opens a dialog...

Page 41: ...prompted to confirm the password 5 Type the password again and press Enter or press Enter if you are deleting a password that is already installed Write the passwords down and keep them in a safe pla...

Page 42: ...34 BIOS Setup Utility...

Page 43: ...39 LAN driver on page 41 Touch screen driver on page 43 Driver auto installation Use an external CD ROM drive to install the drivers or copy the drivers to a USB flash drive and then to the PT 5700 W...

Page 44: ...ing Windows 2000 XP INF files so that the VIA Chipset is configured cor rectly Refer to the following to install the utility 1 Browse to the PT5X00 CHIPSET folder 2 Double click SETUP exe The followin...

Page 45: ...Chipset driver 37 5 Click Next to continue 6 Select Yes I want to restart my computer now and then click Finish...

Page 46: ...rver2003 Refer to the following to install the drivers 1 Browse to the PT5X00 VGA W2K XP CN700_220001c_wIShld_logod wIShld folder 2 Double click setup exe The following screen appears 3 The program wi...

Page 47: ...llowing to install the VIA Vinyl Audio Driver 1 Browse to the PT5X00 AUDIO A1u680b folder 2 Double click SETUP exe The following screen appears 3 Select Install Update and then click Next to continue...

Page 48: ...40 Installing Drivers and Software 5 Click Next to continue 6 Click Next to continue...

Page 49: ...t my computer now and then click Finish LAN driver Refer to the following to install the LAN driver 1 Browse to the PT5X00 LAN PCI_InstallShield_5649_060821 folder 2 Double click setup exe The followi...

Page 50: ...42 Installing Drivers and Software 4 Click Install to continue 5 Click Finish...

Page 51: ...ing to install the touch screen driver 1 Browse to the PT5X00 Touchkit Win2000_XP_4 3 7 3321 folder 2 Double click Setup exe The following screen appears 3 Click Next to continue 4 Uncheck the box for...

Page 52: ...44 Installing Drivers and Software 5 Check the box for None and then click Next to continue 6 Click OK to continue 7 Uncheck the box for Support Mulit Monitor System and then click Next to continue...

Page 53: ...Touch screen driver 45 8 Click Next to continue 9 Click Next to continue...

Page 54: ...46 Installing Drivers and Software 10 Click Yes to do 4 point calibration 11 Use your finger to touch the blinking X Symbol on the screen until stop blinking...

Page 55: ...ms Identify as many symptoms as possible in detail Verify symptoms by recreating them Follow the corrective procedures in order If you replace an FRU and the symptom remains reinstall the original FRU...

Page 56: ...rn on the PT 5700 Refer to the following to prevent incorrect cash drawer status detection by the system IMPORTANT The cash drawer RJ 11 connector is DC 24V Ensure the cash drawer to be con nected mat...

Page 57: ...cters are missing pixels Screen is distorted Screen displays wrong color Screen displays extra vertical horizontal lines 1 Reseat the LCD cable 2 Replace the inverter cables 3 Replace the LCD panel 4...

Page 58: ...urn the system off 1 Hold down the power button for four seconds 2 Replace the I O board 3 Replace the motherboard SYMPTOM CORRECTIVE PROCEDURE Cannot access LAN 1 Confirm that network hub switch if p...

Page 59: ...ble 2 Reseat the MSR board cable 3 While at a DOS prompt swipe a card through the MSR If no text appears on the screen replace the MSR 4 While at a DOS prompt swipe a card through the MSR If text appe...

Page 60: ...ing a jumper The mainboard jumpers are to set system configuration options When setting the jumpers be sure the shunts jumper caps are placed on the correct pins SYMPTOM CORRECTIVE PROCEDURE USB ports...

Page 61: ...therboard jumpers and connectors Refer to the following illustration to locate the jumpers and connectors on the motherboard Figure 4 2 Mainboard jumper settings JUMPER SETTING DESCRIPTION JP1 1 2 clo...

Page 62: ...54 Locating the Problem...

Page 63: ...llow these guidelines to avoid damage to the computer or injury to yourself Always disconnect the unit from the power outlet Leave all components inside the static proof packaging that they ship with...

Page 64: ...be removed before the failing part are listed at the top of the page The arrows in the following procedures show the direction of movement to remove replace a part or to turn a screw or key to release...

Page 65: ...Replacing Parts 57 Rear base cover 1 Rotate the display until it s perpendicular 2 Open the button locks 3 Remove the rear base cover...

Page 66: ...placing Field Replaceable Units FRUs Front base cover Before proceeding remove the following FRUs Rear base cover on page 57 1 Tilt the display as shown 2 Pull the sides out and remove the front base...

Page 67: ...ustomer display 1 Remove the 2 screws M3 x 8 mm black 2 Remove the customer display 3 Disconnect the cable When replacing Align the grooves on the customer display bracket and slide the customer displ...

Page 68: ...e cover on page 57 HDD Before proceeding remove the following FRUs Rear base cover on page 57 HDD bracket on page 60 1 Remove the quick release screw M3 x 8 x 6 mm silver from the HDD bracket 2 Discon...

Page 69: ...ing FRUs Rear base cover on page 57 HDD bracket on page 60 1 Disconnect the three cables 2 Remove the 2 screws M3 x 4 mm silver 3 Remove the I O bracket 4 Remove the 10 hexagonal screws M3 x 8 mm silv...

Page 70: ...efore proceeding remove the following FRUs Rear base cover on page 57 Customer display on page 59 HDD bracket on page 60 1 Remove the screw M3 x 8 mm black 2 Remove the back top cover 3 Position the P...

Page 71: ...Replacing Parts 63 5 Disconnect the 2 cables 6 Remove the 3 screws M3 x 4 mm silver 7 Remove the MSR...

Page 72: ...roceeding remove the following FRUs Rear base cover on page 57 Customer display on page 59 HDD bracket on page 60 I O PCB on page 61 1 Rotate the base until it s perpendicular 2 Remove the 2 screws M3...

Page 73: ...s Rear base cover on page 57 Customer display on page 59 HDD bracket on page 60 I O PCB on page 61 CF card PCB on page 64 1 Remove the 5 screws M3 x 4 mm silver 2 Remove the EMI cover 3 Remove the 3 s...

Page 74: ...page 57 Customer display on page 59 HDD bracket on page 60 I O PCB on page 61 CF card PCB on page 64 Inverter on page 65 1 Disconnect the cable 2 Remove the screw M3 x 4 mm silver Note Take care not...

Page 75: ...display on page 59 HDD bracket on page 60 I O PCB on page 61 CF card PCB on page 64 Inverter on page 65 VFD T on page 66 1 Disconnect the 3 cables 2 Disconnect the cable and pass it between the base a...

Page 76: ...68 Replacing Field Replaceable Units FRUs 5 Remove the 4 screws M3 x 4 mm silver 6 Remove the mainboard...

Page 77: ...s Rear base cover on page 57 Customer display on page 59 HDD bracket on page 60 I O PCB on page 61 CF card PCB on page 64 Inverter on page 65 VFD T on page 66 Mainboard on page 67 1 Remove the 2 screw...

Page 78: ...FRUs Rear base cover on page 57 Customer display on page 59 HDD bracket on page 60 I O PCB on page 61 CF card PCB on page 64 Inverter on page 65 VFD T on page 66 Mainboard on page 67 1 Disconnect the...

Page 79: ...n page 57 Customer display on page 59 HDD bracket on page 60 I O PCB on page 61 CF card PCB on page 64 Inverter on page 65 VFD T on page 66 Mainboard on page 67 Front display cover on page 70 1 Pull t...

Page 80: ...72 Replacing Field Replaceable Units FRUs 4 Remove the waterproof seal...

Page 81: ...on page 66 Mainboard on page 67 Front display cover on page 70 1 Disconnect the 3 cables 2 Remove the quick release screw M3 x 8 x 6 mm silver 3 Move the cable clip aside 4 Remove the 5 screws M3 x 4...

Page 82: ...74 Replacing Field Replaceable Units FRUs 7 Remove the PT 5700 from the LCD 8 Ensure the 3 cables pass through the open ings...

Page 83: ...PARTS LIST Main parts Figure 6 1 Exploded diagram main parts List of Parts FRUs NO COMPONENT NAME PART NUMBER 1 Front cover 25000500B0139 2 Waterproof seal 25005700B0003 3 Touch panel 2619040300005 4...

Page 84: ...8 MSR cover 25003500B0127 8B MSR module 770500N000915 8a MSR cover 25000500B0116 8b MSR cover short plate 25000500B0118 8c MSR PCB 700500M010010 8d MSR base 25002500B0131 8e MSR cover long plate 25000...

Page 85: ...bber feet 2509030503011 24 cover 6605700B00003 25 Arm front cover 25000500B0119 26 Arm base cover 25000500B0115 27 Power button 25003500B0118 28 Front door 25002500B0116 29 LED cover 25002500B0114 NO...

Page 86: ...78 Appendix Exploded Diagrams and Parts List Display Parts and Cables Figure 6 2 Exploded diagram cables...

Page 87: ...er 21004500B0027 36 Inverter 261BC30700211 37 CABLE HDD 1721309090006 38 Main Board PCB 700500N005000 39 Hinge R L 2108100000013 14 40 Main PCB 21004500B0043 41 Hinge cover R L 25003500B0119 20 42 Pan...

Page 88: ...80 Appendix Exploded Diagrams and Parts List...

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