User Manual For CYCLONE
FX
Programmers
127
13
TROUBLESHOOTING
This section answers some common questions that should help the user with various aspects of
CYCLONE
FX
operation.
13.1
My Cyclone Is Non-Responsive, Is There A Way I Can Try To Re-Activate It?
It is possible that the issue is outdated firmware. In this case, you may wish to use
bootloader
mode
to update the Cyclone firmware and then try to re-start the Cyclone.
13.1.1
What is Bootloader Mode?
Bootloader Mode is a special running mode of the Cyclone Universal and Cyclone Universal FX in
which only limited functionality of the Cyclone is allowed. In this mode, the Cyclone will allow
communication to a PC via USB, Ethernet or serial ports. In Bootloader Mode the user can update
the Cyclone firmware via the cyclone utilities.
The Bootloader screen will display the version of the bootloader, the version of the internal and
external application, the name of the Cyclone and it's IP address.
13.1.2
When do you use Bootloader Mode?
If the Cyclone ever becomes unresponsive, communication to the PC is not possible via USB,
Ethernet, or Serial ports and if the cyclone fails to power on.
13.1.3
How do you Enter Bootloader Mode?
You can force the Cyclone into bootloader mode with the following sequence, with the Cyclone
powered:
- Press the Reset button
- Press the Start button
- Release the Reset button
- Tap the Cyclone LCD screen 3 times
- Release the Start button
13.2
I Received An Error When Using A Next-Gen Cyclone Saying That My SAP Image Needs
To Be Updated, How Do I Do This?
The current PEmicro software that is available for all our Cyclones generates SAP images that are
compatible with our newest generation of Cyclones.
However, customers who have generated SAP images using
older versions of our Cyclone
software
with Cyclones such as the Cyclone PRO, Cyclone MAX, Cyclone for ARM devices Rev.
A/B, etc., will find that these SAP images will not work on the newer
CYCLONE
and
CYCLONE
FX
programmers. Simply recreating these images for current generation Cyclones could potentially
introduce errors and lose information about commands, settings, and configurations.
Therefore, we created the “SAP_Convert_Console.exe” which can be used to convert older
generation SAP images into current generation SAP images. Once converted, an image will work
not only on
CYCLONE
and
CYCLONE
FX
programmers, but it will also remain compatible with the
Cyclone for which it was originally created.
13.2.1
How Do I Use SAP_Convert_Console.exe?
SAP_Convert_Console.exe is a Windows command line utility and the software must be run
through the Windows Command Prompt. The utility can be found in the same folder as the
Cyclone’s software install path.
The command line parameter syntax:
>SAP_Convert_Console [old_SAP_path] [new_SAP_path]
