Panasonic PAW-TD23B6E5, Installation Manual

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6. WARRANTY CONDITIONS
WARRANTY
1. Scope
The Distributor warrants for 2 years from the date of
purchase, that the Product will: i) conform to specifi-
cation, ii) be free from defects in materials and work-
manship, subject to conditions below.
The warranty only applies to Products purchased by a
consumer, that has been installed for private use and
that has been sold by the Distributor or a designated
retailer where the Products have been originally sold
by the Distributor.
The warranty does not apply to Products purchased
by commercial entities or for Products that have been
installed for commercial use. These shall be subject
only to the mandatory provisions of the law. The con-
ditions and limitations set out below shall apply.
2. Coverage
If a defect arises and a valid claim is received within
the statutory warranty period, at its option and to the
extent permitted by law, the Distributor shall either;
i) repair the defect, or; ii) replace the product with a
product that is identical or similar in function, or; iii)
refund the purchase price.
Any exchanged Product or component will become
the legal property of the Distributor. Any valid claim
or service does not extend the original warranty. The
replacement Product or part does not carry a new
warranty.
3. Conditions
The warranty applies only if the conditions set out be-
low are met in full:
• The Product has been installed by a profession-
al installer, in accordance with the instructions
in the installation manual and all relevant Codes
of Practice and Regulations in force at the time
of installation.
• The Product has not been modified in any way,
tampered with or subjected to misuse and no
factory fitted parts have been removed for
unauthorized repair or replacement.
• The buffer tank has only been filled with water
in compliance with the European Drinking
Water Directive EN 98/83 EC.
• The DHW tank has only been connected to a
domestic mains water supply in compliance
with the European Drinking Water Directive EN
98/83 EC. The water quality must not exceed
these values:
Chloride content < 100 mg/l
Total Dissolved Solids < 200 mg/l
pH level > 6.0 / < 9.5
Should the water quality exceed the above
parameters, a sacrificial anode may be installed
in the plugged G3/4” internal connection in
the DHW tank. The anode must be in compli-
ance with local regulations, and fitted by an
authorized installer before the system has been
filled with water. When the sacrificial anode is
installed, the water quality must not exceed
these values:
Chloride content < 250 mg/l
Total Dissolved Solids < 500 mg/l
pH level > 6.0 / < 9.5
• Any disinfection has been carried out without
affecting the Product in any way whatsoever.
The Product shall be isolated from any system
chlorination.
• Service and/or repair shall be done according
to the installation manual and all relevant codes
of practice. Any replacement parts used shall be
original spare parts supplied by the Distributor.
• Any third-party costs associated with any claim
has been authorized in advance by the Distribu-
tor in writing.
• The purchase invoice and/or installation and
servicing invoice, a water sample as well as
the defective product is made available to the
Distributor upon request.
Failure to follow these instructions and conditions
may result in product failure, and water escaping from
the Product.
4. Limitations
The warranty does not cover:
• Any fault or costs arising from incorrect instal-
lation, incorrect application, lack of regular
maintenance in accordance with the installation
manual, neglect, accidental or malicious dam-
age, misuse, any alteration, tampering or repair
carried out by a non-professional, any fault aris-
ing from the tampering with or removal of any
factory fitted safety components or measures.
• Any consequential damage or any indirect loss
caused by any failure or malfunction of the
Product whatsoever.
• Any pipework or any equipment connected to
the Product.
• The effects of frost, lightning, voltage variation,
lack of water, dry boiling, excess pressure or
chlorination procedures.
• Damage caused during transportation. Buyer
shall give the carrier notice of such damage.
• Costs arising if the Product is not immediately
accessible for servicing.
These warranties do not affect the Buyer’s statutory
rights.