Message
Cause and Solution
Check sub camera setting
<Check camera>
Set sub camera operating
frequency to
n
Hz.
<Safe mode>
If [#] is pressed, the system
enters safe mode after restart.
Note
•
The field frequency
setting of the unit (
50
or
60
) is represented
by
n
.
•
A video camera with a different field frequency to the unit has been
detected.
→
Use a video camera with the same field frequency as the unit.
Note
•
If you enter Safe Mode during a video conference call, the call will
be disconnected.
Call failed due to software
version mismatch.
•
A video conference call to a unit with an incompatible software version
was attempted.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
Call Failed due to
combination mismatch.
•
In a multiple-party video conference call, one or more of the parties is
incompatible.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
Call Failed due to
unsupported product or other
error.
•
An unsupported feature was used.
→
Check the software version of all parties. Update the unit with the older
software version so that the versions match.
For details about supported versions and features, contact your dealer.
•
Connection to an unsupported MCU or non-Panasonic video
conference system was attempted.
→
For details about supported MCUs and non-Panasonic video
conference systems, contact your dealer.
Call disconnected due to
incompatible device or
unexpected error.
•
The other party’s device uses an unsupported codec.
→
Have the other party check their settings.
114
Operating Manual
Document Version 2011-04
Additional Information
