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Making/Answering Calls, Intercom
Problem
Cause/Solution
The unit does not ring.
•
Check the VoIP status in the Web user interface and
confirm that each line is registered properly (
®
see
check the setting status in the Web user interface
in
this section).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router (
®
•
Check
[Call Control]
for each line in the
[Telephone]
tab
in the Web user interface.
–
If
[Do Not Disturb]
is set to
[Yes]
, the unit does not
receive calls (
®
–
If
[Unconditional (Enable Call Forward)]
is set to
[Yes]
, the unit does not receive calls (
®
see
).
–
If
[Block Anonymous Call]
is set to
[Yes]
, the unit
does not receive anonymous calls (
®
•
Check that
[Do Not Disturb]
,
[Enable Call Forward]
, and
[Block Anonymous Call]
are not controlled by your phone
system.
•
For details about settings, consult your network
administrator or phone system dealer.
I cannot make a call.
•
Check the VoIP status in the Web user interface and
confirm that each line is registered properly (
®
see
check the setting status in the Web user interface
in
this section).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router (
®
•
For details about settings, consult your network
administrator or phone system dealer.
Password for Web User Interface Programming
Problem
Cause/Solution
I have lost the login password of the Web
user interface for the Administrator or User
account.
•
Reset the password from the unit. The passwords for both
Administrator and User will be reset (
®
see
(Page 31) or 4.8.7 Reset & Restart (Page 164)
).
For security reasons, it is recommended that the
passwords are set again immediately (
®
see
).
Document Version 2014-04
Administrator Guide
297
7.1 Troubleshooting
Summary of Contents for KX-UTG200
Page 188: ...188 Administrator Guide Document Version 2014 04 4 9 4 Sniffer Dump...
Page 284: ...284 Administrator Guide Document Version 2014 04 5 8 SSH Settings...
Page 302: ...302 Administrator Guide Document Version 2014 04 7 5 SSH Settings Debug Settings...
Page 303: ...Index Document Version 2014 04 Administrator Guide 303...