2.4.4 Custom Service
Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice
guidance (Custom Service Menu). Custom Services allow callers to connect themselves to an extension,
mailbox, Mailbox Group, operator, fax machine, etc., without the assistance of an operator. Custom Service
Menu ("Press 1 for Sales, press 2 for Service…", etc.) can be recorded by the System Administrator or the
Message Manager, and can be recorded in several languages if needed. The System Administrator can create
a maximum of 100 Custom Services.
Common uses for Custom Services include:
–
callers press a button to connect themselves with the desired destination
–
callers press buttons to navigate through a series of other Custom Services before being connected with
the desired destination
–
callers enter PIN numbers to connect themselves with the desired destination (PIN Call Routing)
–
callers enter the first few letters of the desired parties (Dial by Name) to connect themselves with the desired
destination
2.4.4.1 Custom Service Builder
The Custom Service Builder is a utility that allows the System Administrator to create Custom Services visually.
Each Custom Service and its functions can be edited, arranged using a familiar drag-and-drop interface.
Custom Service Diagram
Custom Service List
Custom Service Type
The following Custom Service types are available:
–
Menu & Transfer
–
Date Control
–
Time Control
–
Day Control
–
Password
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2.4.4 Custom Service
