57
Troubleshooting
Useful Inf
ormation
Answering System
The unit does not display the
caller’s name and/or phone
number.
• You need to subscribe to a Call Display
service.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Call
Display.
• Telephone line noise may be affecting Call
Display.
• The caller requested not to send his/her Call
Display information (p. 28).
• If a Call Display box is connected between the
unit and the telephone wall jack, disconnect
the Call Display box or plug the unit directly
into the wall jack.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
You cannot page the handset
or base unit.
• The handset is too far from the base unit.
• The handset user is making an outside call,
viewing the Caller List/phone book or listening
to messages. Wait until the IN USE/CHARGE
indicator light goes out.
• The handset or base unit is in use. Try again
later.
You cannot have a
conversation using the
headset.
• Make sure the optional headset is connected
properly (p. 54).
• If “
SP-phone
” is displayed on the handset,
press
[
]
to switch to the headset.
Problem
Cause & Remedy
The Answering System is on,
but incoming messages are
not recorded.
• The recording time is set to “Greeting only”.
Select “1 minute”, “2 minutes” or “3 minutes”
(p. 22).
• Memory is full. Erase unnecessary messages
(p. 48).
You cannot listen to recorded
messages.
• Make sure the unit is not being used.
“
” is displayed and the
ANSWER ON indicator
flashes rapidly. No new
messages are recorded.
• Memory is full. Erase unnecessary messages
(p. 48).
Problem
Cause & Remedy
FULL
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