C a l l D i s t r i b u t i o n
Group Call Distribution
The incoming calls can be distributed to appropriate groups of extensions. To
realise this treatment, you can programme the system to direct these callers to
a specific hunting group*
1
. It is also possible to assign a backup extension to
the group for the caller to overflow, if not answered within a specified period of
time. The backup destination can also be a Campany Message Box*
2
.
Sales
Service
KX-TD612
Overflow
DDI
477-2001
DDI
477-2002
Backup
Extension
*
1
A maximum of 32 Hunting
Groups can be established in
the system.
*
2
Voice Message Card is
required. (KX-TD61291)
With the Group Call Distribution, the following hunting patterns are available:
Simultaneous Ring
When a call comes in to a Simultaneous Ring group, all available extensions in
the group will ring simultaneously. It is possible to answer the call from any
extension within the group.
Fig. 8-1 Group C all Distribution
Circular Hunting
In a Circular Hunting group, the extensions are searched in a fixed order until an
idle extension is found.
Fig. 8-2 Sim ultaneous Ring
KX-TD612
Ring
Ring
Busy
A
B
C
KX-TD612
Busy
Busy
Fig. 8-3 Circular H unting
A
B
C
