Panasonic KX-TD612 General Description Manual Download Page 10 | Manualshive

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C a l l D i s t r i b u t i o n

UCD Time Table Example

Fig. 10-1 UC D Tim e Table Example

Good Morning. This is Panasonic.
All our agents are busy now.
Please hold the line.

(Music plays.)

Sorry, all the agents are still busy.
Please hold the line.

Hello. Thank you for waiting.
May I help you?

When an agent

becomes free

Repeat

Music and

Message

Caller

Agent

Transferring to a Backup Destination

When the number of waiting callers exceeds the pre-programmed number, or
when the call treatment table is programmed, it is possible to transfer the
waiting calls to backup destination such as:

•

Voice Processing System (KX-TVP50 [optional]).

•

Another extension (e.g., operator extension) or hunting group.

KX-TD612

Busy

Overflow

KX-TVP50

Sorry, all the agents are busy now.
Please hold the line.

Sorry, no one is available at
this moment. Please leave a
message, and we will call you
back as soon as possible.

Fig. 10-2 Backup D estination

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9
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Summary of Contents for KX-TD612

Page 1: ...an grow as your business grows Compact intelligent and perfected with Panasonic s tried and true reliability it is designed to provide you with many years of dependable service O ve rvie w D ig ita l S yste m Te leph one s C a ll D istribu tion M e ssa g in g A pp lication s C a ll F orw a rd ing C a lling a B u sy P arty U sing IS D N Term in a ls U sing C T I A p p lica tion s A cce ssing th e I...

Page 2: ...n card 4 An additional KX TD61291 Voice Message card provides a maximum of 60 minutes worth of recording space TD61280 1 Serial Interface RS 232C for PCProgramming InternetConnection SMDR CTI ExternalMusicSource ExternalPager Doorphone DoorOpener SecondRingerRelay ExternalRelay PCwithISDNcard ISDN T elephone SingleLineT elephone CordlessT elephone FAX DigitalSystem T elephone KX TVP50 MAX 8 Digita...

Page 3: ... CLIP CLIP DDI Sales DDI Service Log in out Tokyo Branch Programmable Keys with Dual Colour LED To achieve efficient call handling with one touch operation you can assign the programmable keys to various system features Each key is equipped with a dual colour Red Green LED that shows helpful information such as the line status extension status and feature on off Fig 3 2 Programmable Keys with Dual...

Page 4: ...the connected device e g a cordless telephone Calls can be transferred easily between the two devices simply by going off hook When a PC is connected you can dial from the PC using its database and talk with the Digital System Telephone by simply lifting the handset If you do not use XDP jack on the Digital System Telephone it is possible to install a Single Line Telephone by wiring from the main ...

Page 5: ... colour LED 12 CO key Add On Module KX T7545 Connectivity eXtra Device Port XDP Jog Dial Hands free Speakerphone Message Waiting Lamp WallMountable KX T7550 Digital System Telephone 12 programmable CO keys with dual colour LED 12 CO key Add On Module KX T7545 Connectivity eXtra Device Port XDP Jog Dial Monitor Message Waiting Lamp WallMountable KX T7531 Digital System Telephone 1 line x 16 charact...

Page 6: ...eys with Busy Lamp Field BLF WallMountable Physically attached to DigitalSystem Telephone by a screw A DSS Console requires 1 Digital System Telephone extension port KX T7545 12 CO Key Add On Module WallMountable Physically attached to DigitalSystem Telephone by a screw Compatible with T7536 T7533 T7531 T7550 KX T7541 DSS Console 48 Direct Station Selection DSS Keys with Busy Lamp Field BLF Answer...

Page 7: ... can be registered and each registered number can be programmed to select one of 60 Call Distribution Patterns It is also possible to program different Call Distribution Patterns for day and night LVWULEXWLRQ DWWHUQV The system can distribute the incoming calls in a variety of ways Effective utilisation of various Call Distribution Patterns will improve the call management Regular Office Call Dist...

Page 8: ...2001 DDI 477 2002 Backup Extension 1 Amaximum of32 Hunting Groupscanbe established in the system 2 Voice Message Card is required KX TD61291 With the Group Call Distribution the following hunting patterns are available Simultaneous Ring When a call comes in to a Simultaneous Ring group all available extensions in the group will ring simultaneously It is possible to answer the call from any extensi...

Page 9: ...all traffic and there is no idle extension within a receiving hunting group Simultaneous Ring UCD or No Reply Group the Queuing Function will then put the callers on hold with messages and music until they are answered Effective use of this feature will improve the image of your company as well as help you avoid losing business opportunities The Call Treatment Table determines the queuing procedur...

Page 10: ...erring to a Backup Destination When the number of waiting callers exceeds the pre programmed number or when the call treatment table is programmed it is possible to transfer the waiting calls to backup destination such as Voice Processing System KX TVP50 optional Another extension e g operator extension or hunting group KX TD612 Busy Overflow KX TVP50 Sorry all the agents are busy now Please hold ...

Page 11: ...s telephone will ring first then if not answered the Boss telephone will ring Delayed Ringing The Secretary can call the Boss even when the Boss is in Do Not Disturb DND mode DND Override The Secretary can make calls using Boss Toll Restriction Override Account Code on behalf of the Boss The call accounting record will show that the Secretary has made the call using Boss account code KX TD612 Busy...

Page 12: ...the message is left in the mailbox the message waiting lamp on the Digital System Telephone will lit and the call log is shown on the Digital System Telephone display Company Message Box The Company Message Box will prompt the caller with a proper greeting to record a message The messages left in the Company Message Box can be retrieved later on by the operator Fig 12 1 Personal Mailbox Access KX ...

Page 13: ...utomated Attendant a caller can reach the desired person by for example dialling a one digit department number or an employee name The KX TVP50 supports a maximum of32 mailboxes and4 h worth ofrecording time By using KX TVP50 you can establish a multiple up to of 8 layer menu Voice Mail Service With the Voice Mail service a password protected mailbox can be created for each employee A very reliabl...

Page 14: ...sk or simply cannot answer calls because you have urgent matters to attend to In such cases you can set automatic forwarding of calls to specific destinations under various conditions The forwarding destination can be another extension or an outside telephone e g your mobile phone RUZDUGLQJ DOOV When you forward your calls to another extension or outside line either your colleague can answer the c...

Page 15: ...f Busy CFB If No Answer CFNA Callin g a Busy Party Even when your called partyhappens to be busy or does not respond you can take a variety of actions to complete your callsíwith simple keypad operation DOOLQJ D XV XVWRPHU When the network operator provides CCBS Completion of Calls to Busy Subscriber services you can be informed when the previously busy customer becomes available While hearing a b...

Page 16: ...e other end of the line HDYLQJ D 0HVVDJH DLWLQJ QGLFDWLRQ Leaving a Message Waiting indication will light the Message button of the Digital System Telephone or ring a short burst ringing tone on the Single Line Telephone Fig 16 1 Leaving Message Waiting Indication ISDNextensions maynot supportsome of the functions available with DigitalSystem Telephoneand Single Line Telephoneextensions Usin g ISD...

Page 17: ...cessin g the Int ernet It is possible to connect a PC to the serial RS 232C V 24 port of the KX TD612 and make an Internet access With this configuration users can make the Internet connection without modem or terminal adaptor at the maximum data transmission rate of 64 kbps Fig 17 2 Accessing the Internet KX TD612 Internet Getting S peedy Support from Your Dealer The dynamics of your business may...

Page 18: ...ne Door Opener The Doorphone allows the visitors to talk to an extension The Door Opener allows the extension users to unlock the door from their extensions by dialling a special dial code or pressing a function key By default the system has been equipped with 1 Doorphone Door Opener With an additional KX TD61260 card the system can support a maximum of 3 Doorphones Door Openers Extension Group Ex...

Page 19: ...ck at xx xx User can enter the time as desired 5 Out until xx xx User can enter the month and the day as desired 6 In a Meeting Account Code Allows users to input an account code for each phone call Maximum of 10 digits 3 modes Option VerifiedíAll Calls VerifiedíToll Restriction Override and 64 codes can be registered 1 Option ModeíUsed to categorise calls Account code input is optional 2 Verified...

Page 20: ...cific extension 2 Group Call PickupíPick up a call at any extension within the same extension group 3 Outside Call PickupíPick up the incoming outside call Call Transfer Allows users to transfer a callto another extension or an outside line The following 2 types are available 1 Screened TransferíRequest a confirmation to accept the call from the destination extension before transferring the call 2...

Page 21: ... users to leave a message waiting notification when the called extension is busy or there is no answer by pressing the Message Key on the Digital System Telephone or dialling a special code If the called party is a Digital System Telephone user the message waiting lamp will illuminate The called party can call back by going off hook and pressing the Message key If the called party is a single line...

Page 22: ...Hook Call Announcement OHCA in this section available with KX T74 Series and T75 Series only 6 1 HDWXUHV Call Forwarding Unconditional CFU Busy CFB No Reply CFNR Allows users to forward incoming calls to another outside destination using the services provided by network operators Even when there is an incoming call that is transferred to another outside destination the ISDN line B Channel will not...

Page 23: ...ry Explicit Call Transfer ECT One on the ISDN services to transfer an outside call to an outside line After the call has been trasferred all channels will be free Malicious Call Identification MCID Users can ask the telephone company to trace a malicious caller during a call or after the caller hangs up Network Service Access Some ISDN services may require dialling of a specialservice access code ...

Page 24: ...ernal Music Source 1 2nd Ringer Relay 1 Serial Port RS 232C 1 Operator Positions 2 System Speed Dialling Memories 500 32 digit Station Speed Dialling Memories 10 per extension 24 digit Call Park Areas 10 Toll Restriction Level 8 Extension Groups 8 Class of Service 8 Account Codes 64 10 digit Quick Dial 80 maximum 24 digit Intelligent Call Handling Entry MSN DDI CLIP 700 numbers 32 digit Shared wit...

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