Panasonic KX-HNC810 Information And Troubleshooting Manual Download Page 1

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Information and Troubleshooting Guide

Home Monitoring Camera

HomeHawk SHELF

Model No�

KX-HNC810

Thank you for purchasing a Panasonic product�
Please read this document before using the unit and save it for future reference�

PNQX8829ZA_M1_ITG_(en)_0208_ver100.pdf 1

2019/02/08 19:44:17

Summary of Contents for KX-HNC810

Page 1: ...me Monitoring Camera HomeHawk SHELF Model No KX HNC810 Thank you for purchasing a Panasonic product Please read this document before using the unit and save it for future reference PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 1 2019 02 08 19 44 17 ...

Page 2: ...d rights of portrait 7 Security cautions 7 For your safety 8 For best performance 9 FCC and other information 11 Specifications 14 Troubleshooting Initial setup by Easy Setup 15 Troubleshooting Initial setup by Manual Setup 17 Troubleshooting Connection 19 Troubleshooting Sensors 20 Warranty 25 PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 2 2019 02 08 19 44 17 ...

Page 3: ... and then tap 2 Tap Support 3 Tap User s Guide Note You can also access the User s Guide at the web page listed below https panasonic net cns pcc support homehawk manual Microsoft Windows Internet Explorer 8 and earlier versions are not supported Design and specifications are subject to change without notice PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 3 2019 02 08 19 44 17 ...

Page 4: ...d LED indicator Lens Microphone microSD card slot How do I mount the camera on a wall Drive two screws not supplied into the wall and then mount the unit as shown 31 mm 1 7 32 inches Screws Make sure that the wall and the fixing method are strong enough to support the weight of the unit Supplied accessory AC adaptor Part number PNLV251 GZ PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 4 2019 02 08 19 44 1...

Page 5: ...ck of the camera until the camera beeps about 5 seconds The camera s settings are reset 3 Wait for the camera s LED to light in yellow Note After resetting perform the initial setup to use the camera For more information access the User s Guide page 3 SETUP button Speaker micro USB connector Used to connect the AC adaptor to the camera Temperature sensor RESET button PNQX8829ZA_M1_ITG_ en _0208_ve...

Page 6: ...een blinking slowly Registration mode or updating Red blinking Camera is out of range of your wireless router 2 Wireless LAN connection failed White lit Privacy mode is on 1 Red blinking slowly Streaming data 1 or detecting motion 1 Accessing microSD card when privacy mode is off White blinking slowly Accessing microSD card when privacy mode is on 1 You can configure the camera so that its LED ind...

Page 7: ...or all wireless communication Do not use the default password continuously Change it to your own setting and set new one periodically Do not use passwords that could be easily guessed by a third party If you keep a record of your passwords protect that record If you lose your mobile device change the password used to access this product If you enable the product s auto login feature enable the scr...

Page 8: ...nditions can cause fire or electric shock Confirm that smoke has stopped emitting and contact us at http shop panasonic com support Unplug from power outlets and never touch the inside of the product if its casing has been broken open Danger of electric shock exists Never touch the plug with wet hands Danger of electric shock exists Do not connect non specified devices Operating safeguards Unplug ...

Page 9: ...s place this product at a convenient high and central location with no obstructions between this product and the wireless router away from electronic appliances such as TVs radios personal computers wireless devices or other phones facing away from radio frequency transmitters such as external antennas of mobile phone cell stations Avoid putting this product on a bay window or near a window Covera...

Page 10: ...e and its quality may be affected on the mobile device based on surroundings such as lighting brightness of the room Protecting your recordings Do not remove the microSD card or disconnect the product s AC adaptor while reading or writing data to the microSD card Data on the card could become corrupted If a microSD card malfunctions or is exposed to electromagnetic waves or static electricity data...

Page 11: ...armful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the rec...

Page 12: ...sed on the relevant conditions of the Free Software Foundation s GPL and or LGPL and other conditions Please read all licence information and copyright notices related to the open source software used by this product This information is available at the following web page https panasonic net cns pcc support homehawk At least three 3 years from delivery of this product Panasonic Corporation will gi...

Page 13: ...DDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE HTTP WWW MPEGLA COM Trademarks microSDXC Logo is a trademarks of SD 3C LLC Apple the Apple logo iPhone and iPad Air are registered trademarks of Apple Inc App Store is a service mark of Apple Inc Android and Google Play are registered trademarks or trademarks of Google LLC Microsoft Windows and Internet Explorer are either registered tra...

Page 14: ... 1280 x 720 pixel HD 640 x 480 pixel VGA Image sensor 2 0 megapixel CMOS Minimum illuminance required 1 0 lx Focal length Fixed 0 2 m 8 inches infinity Camera field of view Diagonal 140 microSD card Type microSDHC card 4 GB 32 GB microSDXC card 64 GB 256 GB Speed Class10 or UHS Speed Class 1 or higher Motion detection method Visual sensor Adjustable mounting angles Vertical facing forward facing d...

Page 15: ...inking in red The WPS function on your wireless router may be disabled Some Internet Service Provider wireless routers may have WPS disabled Try Manual Setup Unplug the camera and then plug it in again and then try again from the beginning Try initial setup without using a WPS button on your wireless router Manual Setup The camera and wireless router are too far away Move the camera and wireless r...

Page 16: ... the on screen instructions and press and hold the SETUP button on the camera until it beeps about 5 seconds The camera s LED indicator is lit in blue The WPS button was pressed on another router which is different from the router your mobile device is connected with Reconnect your mobile device to the router whose WPS button was pressed restart the HomeHawk app and then follow the on screen instr...

Page 17: ... your wireless router s manual Unplug the camera and then plug it in again and then try again from the beginning The camera s LED indicator is lit in blue Your mobile device is connected to another network Connect your mobile device to the same wireless network that was used to set up the camera and try to add the mobile device again A network clash has occurred because you have 2 wireless routers...

Page 18: ... lit in blue The Isolation function on the wireless router is enabled Sometimes when the Isolation function is enabled the camera will not be able to communicate to your mobile device via the wireless router Disable the Isolation function on your wireless router For details refer to your wireless router s manual PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 18 2019 02 08 19 44 18 ...

Page 19: ...k provider s settings or policies may prevent the connection Use your mobile network service provider s wireless network 3G 4G etc The network condition of the service area you are currently in is bad and your mobile device is having trouble communicating Confirm the wireless network connection status of your mobile device Try moving to another location There is too much traffic in the wireless ne...

Page 20: ...uations Panasonic takes no responsibility for any injury or damage caused by the use of the camera s sensor features Visual sensor to detect motion The camera can detect motion by recognizing changes in the areas that are visible to the camera Vertical detection range approx 63 Note Movement may be incorrectly detected when the moving object and the background have similar colors Movement may be i...

Page 21: ...rature sensor may not detect temperature accurately if the camera is exposed to warm or cool breezes from heating cooling systems You can adjust the temperature setting of the temperature sensor For more information access the User s Guide page 3 Sound sensor The sensor is triggered when the set sound level is exceeded Note The sound sensor may not function as desired when the camera is placed in ...

Page 22: ...l sensor 1 Start the HomeHawk app and then tap 2 Tap Settings 3 Tap Camera Settings and select the camera to be tested 4 Mobile Device Volume is displayed only for Android devices 5 6 7 PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 22 2019 02 08 19 44 18 ...

Page 23: ...g near the camera use your mobile device to observe where you are in the viewable area when the camera s motion detection features are triggered 7 Note the areas of the viewable area where movement is detected and make adjustments as necessary PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 23 2019 02 08 19 44 18 ...

Page 24: ...sensitive Reduce the sensitivity of the visual sensor For more information access the User s Guide page 3 The camera s detection area is too large You can adjust the area detectable by the visual sensor For more information access the User s Guide page 3 PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 24 2019 02 08 19 44 18 ...

Page 25: ...information or inside HomeHawk User s Guide If your product does not work properly because of a defect in materials or workmanship Panasonic Corporation of North America referred to as the warrantor will for the length of the period indicated on the chart below which starts with the date of original purchase warranty period at its option either a repair your product with new or refurbished parts b...

Page 26: ...26 Notes PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 26 2019 02 08 19 44 18 ...

Page 27: ...27 Notes PNQX8829ZA_M1_ITG_ en _0208_ver100 pdf 27 2019 02 08 19 44 18 ...

Page 28: ...to the Troubleshooting section For your future reference We recommend keeping a record of the following information to assist with any repair under warranty Serial No Date of purchase found on the bottom of the unit Name and address of dealer Attach your purchase receipt here Two Riverfront Plaza Newark NJ 07102 5490 Panasonic Corporation 2019 PNQX8829ZA PC0119YK0 Printed in Malaysia PNQX8829ZA_M1...

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