Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 45
The Top page is
not displayed.
• The default gateway or DNS server addresses may be wrong.
The correct IP addresses are required especially when you are
using the Viewnetcam.com service.
Assign the correct default gateway and DNS server
addresses (see page 40 of the Operating Instructions on the
Setup CD-ROM).
The Top page is
displayed on the
LAN, but not
displayed from
the Internet.
• The default gateway address may be wrong.
Assign the correct default gateway address (see page 40 of
the Operating Instructions on the Setup CD-ROM).
• UPnP™ is disabled on the router.
Enable UPnP™ on the router following the router manual.
• Port forwarding is not enabled on the router (see page 26).
Enable port forwarding seeing the router manual for details.
• Firewalls such as packet filtering on the router is blocking
camera access.
Set the router to allow access to the camera seeing the
router manual for details.
• You are accessing the camera with an IP address for local
camera access.
Access the camera with the global IP address of the router
and port number of the camera.
• The router does not allow access to the camera under the router
with the global IP address.
If you access the camera on the LAN, access with the
address for local camera access.
Authentication
windows are
consequently
displayed.
• User name and password for the administrator or general users
are changed.
Close the web browser, and access the camera again.
Only half of the
image is
displayed.
• You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater.
Problem
Cause and Remedy
kxhcm280ait.book 45 ページ ２００５年３月９日 水曜日 午後１時２３分
