Panasonic i-Pro WV-SW355 Operating Instructions Manual Download Page 125

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124

125

Symptom

Cause/solution

Reference

pages

The image is not being
refreshed.

• Depending on the version of your browser, there might be

difficulties refreshing the picture, etc.

Installation

Guide

• Depending on the traffic of the network or the concentra

tion of access to the camera, there might be difficulties
displaying the camera picture. Request the camera pic-
ture using the web browser such as by pressing the [F5]
key, etc.

–

No image is displayed (or too
dark).

• Is the brightness setting set at an appropriate level?

Click the [Normal] button of [Brightness].

Images are displayed washed
out.

• Is the brightness setting set at an appropriate level?

Click the [Normal] button of [Brightness].

Flicker appears on the screen.

• When flicker occurs frequently, select "Indoor scene" for

"Light control mode".

Images cannot be saved on the
SD memory card.

Failed to write/read data on the
SD memory card.

• Is the SD memory card inserted correctly?

Check if the SD memory card is inserted correctly.

Installation

Guide

• Is the SD memory card formatted?

Format the SD memory card.

• Isn’t the write protect switch set to "LOCK"?
When the write protect switch is set to "LOCK", available

size/total size indication of the SD memory card to be dis-
played on the [SD memory card] tab will be

"**********KB/**********KB".

–

• Is "--------KB/--------KB" displayed on "Remaining

capacity" of the [SD memory card] tab?

Format the SD memory card.

• Is any recognition error received when the "Diag." of "Mail

notification" or "Panasonic alarm protocol" is used?

Format the SD memory card.

34, 73, 74

• Isn't the SD memory card out of order?

There are limited times to overwrite on an SD memory

card. When frequently overwritten, it may be at the end of
product life. It is recommended to replace the SD memory
card.

–

Cannot transmit audio to the
camera.

• Are the microphone and the speaker connected correctly

and firmly?

Confirm that they are connected correctly and firmly.

Installation

Guide

• Is the viewer software installed on the PC?

Confirm that the viewer software "Network Camera View

4S" is installed.

Audio is not output from other
i-PRO series products (such as
a network disk recorder or PC
software package).

• Some of the i-PRO series products (such as a network

disk recorder or PC software package) may not support
"G.711". Set the audio encoding format of the products to
"G.726 (32 kbps)."

Summary of Contents for i-Pro WV-SW355

Page 1: ...this product please read these instructions carefully and save this manual for future use The model number is abbreviated in some descriptions in this manual Operating Instructions Network Camera Model No WV SW355 WV SW352 WV SW355E WV SW352E ...

Page 2: ...ogs and images are saved depending on the settings for FTP error 44 Configure the settings relating to images and audio Image Audio 45 Configure the settings relating to the aspect ratio JPEG H 264 45 Configure the settings relating to JPEG images JPEG H 264 or JPEG MPEG 4 45 Configure the settings relating to H 264 images JPEG H 264 47 Configure the settings relating to MPEG 4 images JPEG MPEG 4 ...

Page 3: ...S protocol 96 Install the security certificate 96 Configure the settings relating to DDNS DDNS 101 Configuration of the DDNS service Example of the Viewnetcam service 102 When using the Viewnetcam service 103 Procedure to register information for the Viewnetcam service 104 Checking the information registered for the Viewnetcam service 104 When using Dynamic DNS Update 105 When using Dynamic DNS Up...

Page 4: ...operating instructions show the case of WV SW355 NTSC model About notations The following notations are used when describing the functions limited for specified models The functions without the notations are supported by all models SW355 The functions with this notation are available when using the model WV SW355 SW352 The functions with this notation are available when using the model WV SW352 Tr...

Page 5: ...tware can be installed directly from the camera or by double clicking nwcv4Ssetup exe on the CD ROM provided and then following the on screen instructions Important The default setting of Automatic installation of Viewer software is On Follow the instructions on page 128 when the message is displayed on the information bar of the browser When the Live page is displayed for the first time the insta...

Page 6: ... HTTPS is selected for HTTPS Connection on the Network tab of the Network page Step 3 Press the Enter key on the keyboard The Live page will be displayed Refer to page 8 for further information about the Live page When On is selected for User auth the authentica tion window will be displayed before displaying live images for the user name and password entries The default user name and password are...

Page 7: ...quently attempt to access When Multicast is selected for Transmission type of H 264 or MPEG 4 only the first user who accessed to monitor H 264 or MPEG 4 images will be included in the maximum number The second and subsequent users who are monitoring H 264 or MPEG 4 images will not be included in the maximum num ber When On is selected for H 264 transmission or MPEG 4 transmission pages 47 and 51 ...

Page 8: ...will turn green and JPEG image will be dis played t Stream button These buttons will be displayed only when an H 264 or MPEG 4 image is displayed 1 button The letter 1 will turn green and images in the main area will be displayed in accordance with the setting of H 264 1 or MPEG 4 1 Pages 47 and 51 2 button The letter 2 will turn green and images in the main area will be displayed in accordance wi...

Page 9: ...n the main area will be displayed at x4 o Brightness buttons 2 The brightness is adjustable from 0 to 255 darker button The displayed image will be darker button The adjusted brightness will return to the default brightness 64 brighter button Image will be brighter 0 AUX buttons 2 These buttons will be displayed only when Terminal 3 of Alarm is set to AUX output on the setup menu Page 66 Open butt...

Page 10: ...on button will be inoperable for the other users When Interactive Full duplex is selected the transmission button is inoperable for other users Possible duration of audio transmission is up to 5 minutes per transmission When 5 minutes have passed the audio transmission will automatically stop To turn the audio transmission function on click the Audio output button again When the camera is restarte...

Page 11: ...cameras can be registered as a group and up to 4 groups 16 cameras can be registered Page 65 Important When displaying images on a 16 screen panning tilting and zooming operations become unavailable for images from the Panasonic PTZ cameras When displaying images on a 4 screen panning tilting and zooming operations become available only for images from the Panasonic PTZ cameras Refer to the Readme...

Page 12: ...r phone Images from the camera will be displayed Note When the HTTP port number is changed from 80 enter http IP address colon port number mobile in the address box of the browser When using the DDNS function access to http Host name registered in the DDNS server colon port number mobile When HTTPS is selected for HTTPS Connection on the Network tab of the Network page enter as follows https IP ad...

Page 13: ...re size between 320x180 default and 640x360 Image quality control It is possible to change the image quality between Quality1 and Quality2 page 9 AUX control Controls the AUX terminal These buttons will be displayed only when AUX output is selected for Terminal 3 on the setup menu Page 66 When User auth is set to On page 77 only users with the access level of 1 Administrator or 2 Camera control wi...

Page 14: ...l open Step 3 Click the Start button to start recording images on the SD memory card The SD recording status indicator will light red page 9 while images are being recorded on the SD memory card The image saving interval can be configured on the SD memory card tab of the Basic page Page 33 Step 4 Click the Stop button to stop saving images on the SD memory card Step 5 Click the Close button to clo...

Page 15: ...ory card The settings to save images on the SD memory card can be configured on the SD memory card tab page 31 of the Basic page and the Alarm tab of the Alarm page page 68 Transmit an image onto a server automatically An alarm image can be transmitted at an alarm occurrence to the server designated in advance The settings required to transmit an alarm image to a server can be configured in the Al...

Page 16: ...of the transmitted images may not reach the set number of images to be transmitted Alarm images failed to be transmitted to the FTP server at an alarm occurrence will not be saved on the SD memory card However images that fail to be transmitted with the FTP periodic image transmission will be saved Transmit images at a designated interval or period FTP periodic image transmission Images can be tra...

Page 17: ...y card on the SD memory card tab of the Basic page Page 32 To use the SD memory recording function featured in Panasonic network disk recorder select Off for FTP peri odic image transmission page 107 and FTP error for Save trigger page 32 Important We make no guarantee for any damages of files on the SD memory card incurred by malfunction or error occur rence in files saved in the SD memory card r...

Page 18: ...t window Other users cannot access the log list window Note When Not use is selected for SD memory card the Manual Schedule log list and the FTP trans error log list will not be displayed When H 264 is selected for Recording format of the SD memory card the FTP trans error log list will not be displayed Step 3 Click the desired log type listed below Log to display the log list The log list of the ...

Page 19: ...e will be filed as a log When JPEG images are recorded sequentially logs will be filed every one hour FTP trans error log Logs will be filed every one hour Event The event type will be displayed The event types will be displayed only when displaying the alarm log list TRM Alarm by alarm input to Terminal 1 VMD Alarm by VMD alarm COM Alarm by command alarm SD memory card Available capacity and the ...

Page 20: ...e displayed in an image capture size of 640x360 even 320x180 is selected Therefore images may look coarse on the play back page When playing images by selecting an FTP error log on the log list images may not be played in order of images recorded on the SD memory card if they have been recorded on the SD memory card with selected value for the Transmission interval setting on the FTP img trans tab...

Page 21: ... in which images are saved will be displayed Page 36 PLAY button When this button is clicked images will be played in sequential order FF button Each time the button is clicked the playback speed will change When the PLAY button or the REV PLAY button is clicked during fast playback fast reverse playback playback speed will return to the normal playback speed TOP button The first image will be dis...

Page 22: ... Cancel button is clicked in the process of the download the download will be canceled In this case images already downloaded before click ing the Cancel button will be saved on the PC Downloading of the associated video data will be started When the Cancel button is clicked after the download is started it may take time to cancel the download Video data are saved in the files of approx 2 MB When ...

Page 23: ... security by encrypting the access to cameras using the HTTPS function Page 89 Important Design and enhance security countermeasures to prevent leakage of information such as image data authenti cation information user name and password alarm mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the user authentication or ac...

Page 24: ...to page 77 for how to configure the access level How to display the setup menu Step 1 Display the Live page Page 6 Step 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed Step 3 Click the OK button after entering the user name and the password The setup menu will be displayed Refer to page 26 for further information about this menu ...

Page 25: ...etting item displayed in the frame on the right of the window Step 3 After completing each setting item click the Set but ton to apply them Important When there are two or more Set and Execute but tons on the page click the respective button to the edited setting item Example When completing the setting items in field A click the Set button A 1 below field A The edited settings in field A will not...

Page 26: ...rence the alarm occurrence notification and the VMD area settings can be con figured on the Alarm page Page 66 u Advanced func button Displays the Advanced func page The setting relating to the XML notification destinations of information about the face detection and the set tings relating to the face detection can be config ured on the Advanced func page Page 75 i User mng button Displays the Use...

Page 27: ...alarm input or to allow to activate the VMD detection function Page 110 2 Maintenance button Displays the Maintenance page System log check firmware upgrade status check and initial ization of the setup menu can be carried out on the Maintenance page Page 111 3 Help button Displays the Help page Page 116 4 Camera title The title of the camera whose settings are currently being configured will be d...

Page 28: ...f Enter the current hour reflecting this setting when entering the current time and date for Date time To hide time and date select Off Default 24h Date time display format Select a date time display format When 2010 04 01 13 10 00 is set for Date time after selecting 24h for Date time display format time date will be respec tively displayed as follows DD MM YYYY 01 04 2010 13 10 00 MM DD YYYY 04 ...

Page 29: ...e the following indica tors Select On to use the following indicators to check the operational status by lighting them Select Off to turn off the indicators at all times Link indicator Access indicator SD memory card error indicator Auto focus indica tor Default On Note Link indicator orange This indicator will light when communication with the connected device is avail able Access indicator green...

Page 30: ...auto matically Off The viewer software cannot be installed from the camera Default On Important It is impossible to display images and to receive transmit audio between the camera and the PC when the viewer software Network Camera View 4S is not installed on the PC The number of the viewer software installations can be checked on the Upgrade tab of the Maintenance page ...

Page 31: ...e users are receiving images In this case set the refresh interval longer There are limited times to overwrite on an SD mem ory card When having a high frequency of overwrit ing the lifetime of the SD memory card may become shorter A lifetime of a SD memory card should be influ enced by the number of the image files stored and log savings on the SD memory card Selecting H 264 for Recording format ...

Page 32: ...level to be notified at from the following 50 20 10 5 2 Default 50 Note Notification will be provided each time the remaining capacity of the SD memory card reached the values above For example notification will be provided each time the remaining capacity reaches 50 20 10 5 and 2 when 50 is selected Notification may not always be made at the very moment when the remaining capacity of the SD memor...

Page 33: ...en Alarm input is selected for Save trig ger Image capture size When Manual is selected for Save trigger and JPEG is selected for Recording format select the image capture size of the images to be saved on the SD memory card from the following When 4 3 is selected for Aspect ratio QVGA VGA 1280 960 SW355 QVGA VGA 800 600 SW352 When 16 9 is selected for Aspect ratio 320 180 640 360 1280 720 SW355 3...

Page 34: ... memory card the size indications will differ as follows Indication Description KB KB No SD memory card is insert ed Failed to obtain available capacity due to error etc KB KB The SD card memory is unfor matted or locked etc Note When Off is selected for Overwrite and the avail able size of the SD memory card has reached 0 KB images will not be saved on the SD memory card When the notification fun...

Page 35: ...f formatting When the setting of Recording format has been changed it is recommended to format the SD mem ory card After formatting the SD memory card available size may be smaller than the total size since the default directory is automatically created in the SD memory card Recommended SD memory card Manufactured by Panasonic option SDHC memory card 4 GB 8 GB 16 GB 32 GB SD memory card 256 MB 512...

Page 36: ...y later Depending on the settings of a proxy server or a firewall images may not be obtained via a network In this case refer to the network administrator Step 1 Click the Execute button of Access img The user authentication window will be displayed Step 2 Click the OK button after entering the user name and password of the camera administrator The folder in which images are to be saved will be di...

Page 37: ...rox 7 000 pics Approx 3 500 pics Approx 1 750 pics Approx 875 pics Approx 128 000 pics Approx 64 000 pics Approx 32 000 pics Approx 16 000 pics Approx 8 000 pics Approx 4 000 pics Approx 2 000 pics Approx 1 000 pics 0 Super fine 1 Fine 2 3 4 Image quality Image capture size 1 280 x 720 SW355 Capacity of SD SDHC memory card 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB Capacity of SD SDHC memory ca...

Page 38: ... 17 600 pics Approx 8 800 pics Approx 4 400 pics Approx 2 200 pics 0 Super fine 1 Fine 2 3 4 Image quality Image capture size VGA Capacity of SD SDHC memory card 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB Capacity of SD SDHC memory card Approx 352 000 pics Approx 176 000 pics Approx 88 000 pics Approx 44 000 pics Approx 22 000 pics Approx 11 000 pics Approx 5 500 pics Approx 2 750 pics Approx 4...

Page 39: ...0 pics Approx 12 800 pics Approx 6 400 pics Approx 3 200 pics 0 Super fine 1 Fine 2 3 4 Image quality Image capture size QVGA Capacity of SD SDHC memory card 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB Capacity of SD SDHC memory card Approx 512 000 pics Approx 256 000 pics Approx 128 000 pics Approx 64 000 pics Approx 32 000 pics Approx 16 000 pics Approx 8 000 pics Approx 4 000 pics Approx 576 ...

Page 40: ...Approx 211 200 pics Approx 105 600 pics Approx 52 800 pics Approx 26 400 pics Approx 13 200 pics Approx 6 600 pics Approx 857 600 pics Approx 428 800 pics Approx 214 400 pics Approx 107 200 pics Approx 53 600 pics Approx 26 800 pics Approx 13 400 pics Approx 6 700 pics 5 Normal 6 7 8 9 Low Image quality 32 GB 16 GB 8 GB 4 GB 2 GB 1 GB 512 MB 256 MB Approx 460 800 pics Approx 230 400 pics Approx 11...

Page 41: ...For example enter C alarm to designate the folder alarm under drive C Available number of characters 3 128 characters Available characters Alphanumeric characters the slash the backslash the colon and the underscore _ Manual Schedule Configure the settings relating to manual saving or schedule saving of the log list Select On or Off and designate the destination folder in the same manner as for Al...

Page 42: ...vent logs will be over written by the newer event logs Images Will be saved When the remaining capacity of the SD memory card becomes insufficient the older images will be overwritten by the newer images Logs Up to 1 000 logs will be kept When more than 1 000 logs are filed the older logs will be overwritten by the newer logs In this case the oldest log is the first to be overwritten When the powe...

Page 43: ...be saved Logs Will not be saved Images Will be saved When the remaining capacity of the SD memory card becomes insufficient the older images will be overwritten by the newer images To display images on the SD memory card it is nec essary to copy them onto the PC first Page 36 Logs Will not be saved Images Will be saved When available capacity of the SD mem ory card ran out saving of images will be...

Page 44: ...opy them onto the PC first Page 36 Logs Will not be saved Images Will not be saved Logs Will not be saved Images Will not be saved Logs Will not be saved Images Will not be saved On FTP error Save logs SD memory card tab SD memory card Use Save trigger FTP error Logs Up to 5 000 logs will be kept When more than 5 000 logs are filed no log will be filed newly anymore Even when available capacity of...

Page 45: ...ack light compensa tion BLC function it is recommended to configure the setting after selecting 4 3 for Aspect ratio When On is selected for VIQS and the setting value for Aspect ratio is changed from 4 3 to 16 9 make sure that the VIQS setting value does not exceed the maximum designated range JPEG Configure the settings such as Refresh interval JPEG Image capture size and Image quality on this s...

Page 46: ...20 180 640 360 SW352 Default 1280x960 SW355 VGA SW352 Image quality Select the capture size of the JPEG image displayed initially on the Live page Default Quality1 Image quality setting Select two types of image quality of JPEG images for each image capture size 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default Quality1 5 Normal Quality2 8 The setting for Quality1 is activated for FTP periodi...

Page 47: ...mit H 264 images Default On Note When On is selected for H 264 transmission in H 264 1 or H 264 2 displaying of H 264 images or JPEG images on the Live page will become available When On is selected for H 264 transmission in H 264 1 and H 264 2 H 264 images are view able using other devices with each setting When On is selected for H 264 transmission in H 264 1 or H 264 2 the transmission interval...

Page 48: ...30fps Note When Frame rate is selected for Transmission priority this setting is available Frame rate is restricted by Max bit rate per cli ent For this reason the frame rate may be lower than the specified value when any value marked with an asterisk is selected Max bit rate per client Select a H 264 bit rate per a client from the following When Best effort is selected for Transmission prior ity ...

Page 49: ...ing instructions of the router in use Multicast Unlimited number of users can access a sin gle camera concurrently Complete the entry field of Multicast address Multicast port and Multicast TTL HOPLimit when transmitting H 264 images with multicast Refer to page 7 for further information about the maximum concurrent access number Default Unicast port AUTO Unicast port1 Image 1 Enter the unicast po...

Page 50: ...r When two or more network interface cards are installed on the PC in use the network interface card s not used for receiving images should be invalidated when displaying images using the multi cast port 1 It is necessary to designate the unicast port number when Unicast port MANUAL is selected for Transmission type 2 It is necessary to designate the multicast IP address when Multicast is selected...

Page 51: ...264 is selected for Recording format MPEG 4 transmission is unavailable Note When On is selected for MPEG 4 transmission in MPEG 4 1 or MPEG 4 2 displaying of MPEG 4 images or JPEG images on the Live page will be available When On is selected for MPEG 4 transmission in MPEG 4 1 and MPEG 4 2 MPEG 4 images are viewable using other devices with each setting When On is selected for MPEG 4 transmission...

Page 52: ...s PAL model 15fps 20fps 30fps Default 30fps Note When Frame rate is selected for Transmission priority this setting is available Frame rate is restricted by Max bit rate per cli ent For this reason the frame rate may be lower than the specified value when any value marked with an asterisk is selected Max bit rate per client Select a MPEG 4 bit rate per a client from the following When Best effort ...

Page 53: ... for further information about the maximum concurrent access number Default Unicast port AUTO Unicast port1 Image 1 Enter the unicast port number used to transmit images from the camera Available port number 1024 50000 Only even num bers are available Default MPEG 4 1 32004 MPEG 4 2 32014 Unicast port2 Audio 1 Enter the unicast port number used to transmit audio from the camera Available port numb...

Page 54: ...e configured in this section Image adjust Click the Setup button to display the setup menu that can configure the settings relating to image quality The setup menu will be displayed in a newly opened window Page 55 Extra optical zoom Click the Setup button to display the setup menu that can configure the settings relating to extra optical zoom The setup menu will be displayed in a newly opened win...

Page 55: ...or Indoor scene is selected for Light control mode this setting is available Super Dynamic function When there is wide variation between the illumina tion of light and dark areas of the location being monitored the camera adjusts the lens iris in accor dance with the brighter areas This causes loss of detail in darker areas Conversely adjusting the lens brightness for the darker areas causes the b...

Page 56: ...hooting a bright subject such as outdoor etc select this parameter Be aware that flicker may occur when a subject is under fluores cent lighting Indoor scene 50 Hz Indoor scene 60 Hz The shutter speed will automati cally be adjusted to prevent flicker caused by fluo rescent light Select 50 Hz or 60 Hz corresponding to the location where the camera is in use Fix shutter The selected value will be s...

Page 57: ... the automatic tracing white balance mode The camera will constantly check the color temperature of the light source and adjust the white balance automatically Operating color temperature range is approx 2 700 K to 6 000 K ATW2 Selects the automatic tracing white balance mode under a sodium lamp The camera will adjust the white balance automatically under a sodium lamp Operating color temperature ...

Page 58: ...on Images will be sharper when the cursor is moved in the direction and will be softer when the cursor is moved in the direction Click the Reset button to reset the color to the default Default 16 Pedestal level Adjust the black level of images by moving the cursor When the cursor is moved to the direction images will become brighter When the cursor is moved to the direction images will be darker ...

Page 59: ...lick the End button after completing masking areas The borders on the image displayed on the Image quality tab will disappear Important When 16 9 is selected for the aspect ratio of JPEG H 264 the image will be displayed clipped from the image of 4 3 Therefore even when 16 9 is set the brightness of the masked area will affect the image It is recommended that the aspect ratio should be once set to...

Page 60: ...sition Manual and auto adjustments are available The auto focus function also allows users to correct out of focus when changing between color and black white images Auto The auto focus function starts to automatically adjust focus based on a subject located in the center of the screen by clicking the Execute button Focus The focus can be adjusted manually Near button Click this button to adjust t...

Page 61: ...y type Select a display type of the privacy zone from the fol lowing Gray The privacy zones will be displayed in gray Off Does not display the privacy zones Default Off Note Set the privacy zone larger than the size of an object to be hidden Close button Click this button to close the Privacy zone setup menu Configure the VIQS setting Click the Setup button of VIQS setting on the Image quality tab...

Page 62: ...gnated range Note Refer to the following for setting procedure of the VIQS area Configure the VIQS area The VIQS area is specified by following the steps below Step 1 Drag the mouse on the screen to specify the area The specified area is displayed with a white frame Note A selectable area is limited Step 2 Select On Off to activate disactivate a distributed image of VIQS H 264 1 or VIQS H 264 2 St...

Page 63: ...ata cannot simultaneously be transmitted and received Interactive Full duplex Both reception and transmis sion are simultaneously available Default Off Note Howling may be generated depending on usage conditions If howling is generated prevent sound generated by the PC from entering the PC micro phone When Multicast is selected for Transmission type on the JPEG H 264 or JPEG MPEG 4 tab of the Imag...

Page 64: ... Middle Low Default Middle Audio output interval PC to Camera Select an interval for audio transmission from the fol lowing 160ms 320ms 640ms 1280ms Default 640ms Note When a shorter interval is selected the delay time will be shorter When a longer interval is selected audio interruption may be diminished even though the delay time will be longer Select the interval according to the network enviro...

Page 65: ...ttp 2001 db8 0 0 0 0 0 1 8080 Available number of characters 1 128 characters To access the cameras using the HTTPS protocol enter as follows Example of entry https 192 168 0 10 Important When accessing the camera using the HTTPS pro tocol install the security certificate of the camera to display images on the monitor Page 96 Note When using the host name it is necessary to con figure the DNS sett...

Page 66: ...AUX output AUX output will be supplied The AUX buttons will be displayed on the Live page Off Not used Default Off Note AUX is a camera terminal that allows users to oper ate Open Close arbitrarily from the Live page For example an operator can remotely control lights in a place where the camera is installed by connect ing the terminal to the light controller Refer to the installation guide for fu...

Page 67: ... designate the direc tory ALARM under the root directory of the FTP server Available number of characters 1 256 characters File name Enter the file name used for the alarm image to be transmitted to an FTP server The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number Available number of characters 1 32 characters Post alarm Transm...

Page 68: ...m is detected can be config ured on this page To operate recording it is necessary to configure the settings relating to SD memory card and the video data Page 31 H 264 recording Pre alarm Determine whether or not to perform the pre alarm recording When Use is selected 1 MB image data is always saved during the pre alarm recording Use Not use Default Not use Post alarm Recording duration Set the d...

Page 69: ...cked Pulse When an alarm is detected the alarm output ter minal will be in the state to the Trigger output set ting for the period set for Pulse width When the alarm occurrence indication button is clicked the alarm output terminal will return to the normal state Default Latch Trigger output Select Open or Close to determine whether to open or close the alarm output terminal when outputting the al...

Page 70: ...he light controller Configure the VMD settings VMD area Click the VMD area tab on the Alarm page Pages 24 and 25 How to display operate the setup menu The video motion detection areas can be set on this page Up to 4 areas can be set When motion is detected in the set area it will be regarded as an alarm Important The alarm occurrence indication button page 9 will be displayed when motion is detect...

Page 71: ...e current value 1 low 15 high will be displayed below the slider Default 8 Delete button Click the Delete button corresponding to the area to be deleted The outline of the selected area will be deleted Light detection control Select On or Off to determine whether or not to suspend video motion detection affected by brightness change such by a dimming level control Default Off Important Light detec...

Page 72: ...Detection sensitivity and Detection area The currently displayed area and its detection sensitiv ity will be displayed in the Detection area section Change areas and the settings of Detection area and Detection sensitivity as necessary Step 3 Click the Set button after completing the settings Important The setting will not be applied unless the Set but ton is clicked Step 4 To invalidate the VMD a...

Page 73: ...ote The settings for Image capture size of the Alarm image section on the Alarm tab page 67 will be applied to the size of the image to be attached Destination of notification Address 1 Address 4 Enter the destination mail address Up to 4 destination addresses can be registered Alarm checkbox When the checkbox is checked the mail notification will be performed upon an alarm occurrence Diag checkbo...

Page 74: ...the Panasonic alarm proto col from the following Available range 1 65535 Unavailable port number refer to the help window Default 1818 Retry times Select a retry time for the Panasonic alarm protocol Available range 0 30 Default 2 Destination of notification Address 1 Address 8 Enter the destination IP address of the Panasonic alarm protocol from the following Host name is unavailable for the IP a...

Page 75: ...fy face detection information using XML Default Off Notification interval Select 1s or 2s for the notification interval Default 1s Configuration of the destination settings of the face detection XML notification Click the XML notification tab on the Advanced func page The destination settings of the face detection information can be configured The XML notification notifies the server of face detec...

Page 76: ...tection function shall not guarantee the detection of faces in an image The face detection accuracy varies with imaging conditions Password Enter a password Available number of characters 0 32 characters Default None blank Face detection Face detection Determine whether or not to enable the face detection function On Information about the face detection frame will be attached and the test frame wi...

Page 77: ...uthenticate the users Default Off User name Enter a user name Available number of characters 1 32 characters Default None blank Password Retype password Enter a password Available number of characters 4 32 characters Default None blank Note When the user name already in use is entered and the Set button is clicked the respective user infor mation will be overwritten Access level Select the access ...

Page 78: ...ered and 2 Camera control is selected for the access level the PCs whose IP address is between 192 168 0 0 192 168 0 255 can access the camera with the access level 2 Camera control When the IP address already in use is entered and the Set button is clicked the respective host infor mation will be overwritten Access level Select the access level of the host from the following 1 Administrator 2 Cam...

Page 79: ...r MPEG 4 2 images will be transmitted Default JPEG Note When H 264 is selected for Recording format it is impossible to transmit H 264 2 images In this case H 264 MPEG 4 2 is invalidated When Best effort is selected for Transmission pri ority of H 264 MPEG 4 bit rate will vary between the maximum and minimum rates while images are being transmitted Refresh interval Select the refresh interval from...

Page 80: ...elected for Type enter the IP address or the host name of the POP server Available number of characters 1 128 characters Important When entering the host name for SMTP server address or POP server address it is necessary to configure the DNS settings on the Network tab of the Network page Page 84 Authentication Type Select the authentication method to send e mails from the following None It is not...

Page 81: ...necessary to configure the DNS set tings on the Network tab of the Network page Page 84 User name Enter the user name login name to access the FTP server Available number of characters 1 32 characters Password Enter the password to access the FTP server Available number of characters 0 32 characters Control port Enter a control port number to be used for the FTP server Available port number 1 6553...

Page 82: ...TP server address from the following Auto Obtains the NTP server address from the DHCP server Manual The NTP server address will be entered manu ally on NTP server address Default Manual Important When obtaining the NTP server address from the DHCP server it is necessary to select DHCP or Auto for Network Settings on the Network tab of the Network page Page 83 NTP server address When Manual is sel...

Page 83: ... the method of how to configure the IP address from the following Static The IP address is configured by entering manu ally on IP address IPv4 DHCP The IP address is configured using the DHCP function Auto The IP address is configured using the DHCP function When the DHCP server is not found the IP address is automatically configured Configure the DHCP server not to assign the same IP addresses us...

Page 84: ...anually Off Manual entry of an IPv6 address will become unavailable Default Off IP address IPv6 When On is selected for Manual manual entry of the IPv6 address is required Do not enter an address already in use Note When connecting to the manually configured IPv6 address beyond the router use an IPv6 compatible router and turn on the automatic IPv6 address assignment function In this case it is ne...

Page 85: ...he router To use the port forwarding function the router in use must support UPnP and the UPnP must be enabled Default Off Note Due to port forwarding the port number may some times be changed When the number is changed it is necessary to change the port numbers registered in the PC and recorders etc The UPnP function is available when the camera is connected to the IPv4 network IPv6 is not sup po...

Page 86: ...ecute button If the server certificate is already installed the file name of the installed server certificate will be displayed CA Certificate Information Displays the information of the server certificate When the Confirm button is clicked the registered information of the installed server certificate will be dis played in the CA Certificate Confirm dialog box If the server certificate is not ins...

Page 87: ...eri odic image transmission simultaneously When Bandwidth control bit rate is set low taking a picture using the snap shot button may not func tion depending on the use environment In this case select QVGA for Image capture size of JPEG on the JPEG H 264 or JPEG MPEG 4 tab or set Image quality setting of JPEG lower Easy IP Setup accommodate period Select 20min or Unlimited to determine how long th...

Page 88: ...ing the port forwarding function of the router For further information refer to the operating instructions of the router in use Router Internet WAN Cable modem xDSL modem Address translation using the port forwarding function vvv xxx yyy zzz 50000 192 168 0 1 50000 Address translation using the port forwarding function vvv xxx yyy zzz 50001 192 168 0 2 50001 Private address 192 168 0 2 Port number...

Page 89: ...he server certificate will be used prior to the self signed certificate Generation of the CRT key SSL encryption key Configuration of the connection protocol Access to the cameras using the HTTPS protocol Application for the approval by CA Certificate Authority Issue of the server certificate Generation of CSR Certificate Signing Request Installation of the server certificate Generation of the sel...

Page 90: ...ote To use the server certificate follow the requests from the CA about the RSA key size Step 3 Click the Execute button The generation of CRT key will be started When the generation is finished the key size and generation time date of the generated key will be displayed on Current CRT key Note To change or update the generated CRT key per form Step 1 to 3 The CRT key self signed certifi cate and ...

Page 91: ...e current key Note The available characters for Common Name State Locality Organization Organizational Unit are 0 9 A Z a z and the following marks _ When the camera is connected to the Internet enter the address name or host name to access via the Internet for Common Name In this case the security alert window will be displayed each time the camera is locally accessed even if the security certifi...

Page 92: ...ed the registered information of the self signed certificate security certificate will be displayed in the Self signed Certificate Confirm dialog box When the Delete button is clicked the generated self signed certificate security certificate will be deleted When HTTPS is selected for Connection it is impossible to delete the self signed certificate ...

Page 93: ...erated Item Description Available number of characters Common Name Enter the camera address or host name 64 characters Country Enter the country name 2 characters Country code State Enter the state name 128 characters Locality Enter the locality name 128 characters Organization Enter the organiza tion name 64 characters Organizational Unit Enter the unit name of the organization 64 characters Item...

Page 94: ...d Expired The server certification has already expired When the Confirm button is clicked the registered information of the installed server certificate will be displayed in the CA Certificate Confirm dialog box Only Organizational Unit will be displayed with an asterisk When the Delete button is clicked the installed server certificate will be deleted When HTTPS is selected for Connection it is i...

Page 95: ...art after the connection setting is changed Notation when using the self signed certificate If the camera is accessed using the HTTPS protocol for the first time the warning window will be dis played In this case follow the instructions of the wizard to install the self signed security certificate Page 96 Notation when using the server certificate In advance install the root certificate and interm...

Page 96: ...lert window will be displayed each time the camera is accessed using the HTTPS protocol To have the security alert window not dis played it is necessary to install the security certificate in the following procedure If the certificate is not installed the alert window will be displayed each time the camera is accessed Note The security certificate is installed on the PC with the information regist...

Page 97: ... Error over the URL and click View certificates OS Windows 7 Windows Vista Windows XP Web browser When using Internet Explorer 7 Internet Explorer 8 When using Internet Explorer 7 or Internet Explorer 8 with Windows XP note that some of the displayed windows may differ from the following descriptions Step 4 Click Install Certificate Note If Install Certificate is not displayed close Internet Explo...

Page 98: ...Certificate Authorities and click OK Step 8 Click Next Step 9 Click Finish Step 10 Click Yes When the import is successfully completed the screen The import was successful will be dis played Step 11 Click OK When the browser is restarted after the certificate is imported Certificate Error will not be displayed ...

Page 99: ...rtificate Note If this window is displayed when accessing a device other than the camera or a website a security prob lem may have occurred In this case check the sys tem status Step 3 Click Install Certificate Step 4 Click Next according to the procedures displayed on the displayed on Certificate Import Wizard Step 5 Click Finish ...

Page 100: ...dow is displayed click Yes When the import is successfully completed the screen The import was successful will be dis played Step 7 Click OK When the browser is restarted after the certificate is imported Certificate Error will not be displayed ...

Page 101: ...fer to the Viewnetcam website http www viewnetcam com for further information about the service About DDNS services IPv4 IPv6 By using a DDNS service it becomes possible to view camera images via the Internet The DDNS service associates dynamic global addresses and domain names It is possible to configure the settings for the Viewnetcam or Dynamic DNS Update RFC2136 compliant In most of the DNS se...

Page 102: ...to monitor images Note Refer to the contracted provider whether the current IP address is static or not Depending on the provider local addresses may be allocated In this case the DDNS service is unavailable Refer to the contract provider for further information Shop on a remote site DNS server e Current global address is automatically registered via viewnetcam com Viewnetcam service server q Glob...

Page 103: ...r Account Link When the displayed URL is clicked the registration window for the Viewnetcam service will be displayed in a newly opened window Register the information in the registration window to enroll in the Viewnetcam service Access interval Select the interval to access the Viewnetcam service server to check the IP address and the host name from the following 10min 20min 30min 40min 50min 1h...

Page 104: ...e camera from the PC connected to the same network LAN Note When the registration for the Viewnetcam service is completed the URL of the camera registered for Personal Camera URL It may take up to around 30 minutes until the URL of the registered camera is validated To cancel the enrollment in the Viewnetcam ser vice access the Viewnetcam website http www viewnetcam com later It is possible to che...

Page 105: ...s Access interval Select the interval to access the Dynamic DNS Update service server to check the IP address and the host name from the following 10min 20min 30min 40min 50min 1h 6h 24h Default 24h When using Dynamic DNS Update DHCP Host name Enter the host name to be used for the Dynamic DNS Update service Available number of characters 3 250 characters Enter in the form of host name domain name...

Page 106: ...e FTP periodic image trans mission FTP img trans Click the FTP img trans tab on the Network page Pages 24 and 25 How to display operate the setup menu The settings relating to the periodic transmission of images to an FTP server can be configured on this page To transmit images to an FTP server periodically it is necessary to configure the settings of the FTP server in advance page 81 Refer to pag...

Page 107: ...onth day hour minute second Serial number starting from 00 Name w o time date File name will be the characters entered for File name only When Name w o time date is selected the file will be overwritten each time a file is newly transmitted Available number of characters 1 32 characters Default None blank Note When Name w time date is selected the file name will be Entered file name Time and date ...

Page 108: ...or further information about the settings relating to the FTP periodic image transmission How to set the schedules Step 1 Check the check box of the desired day of the week of FTP image transmission schedule The selected day of the week will be validated for the schedule Step 2 To designate time click C and select the desired hour and minute When not designating time check the checkbox of 24h Step...

Page 109: ...09 Step 1 Uncheck the check box of the set day of the week Step 2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted How to delete the set schedule ...

Page 110: ...video motion detection VMD function will be active during the period of the schedule Access permission Users whose access level is set to 2 and 3 on the User auth tab page 77 can access the camera only in the period of schedule H 264 recording The SD recording will be performed at the designated time in the schedule Note Select On for User auth on the User auth tab of User mng page page 77 and Off...

Page 111: ...m number the newer logs will overwrite the older system logs In this case the oldest log is the first to be overwritten The system logs will be displayed in group of 100 logs each When using the SD memory card the logs will be saved even when the power of the camera is turned off When not using the SD memory card the logs will be deleted when the power of the camera is turned off Next 100 When cli...

Page 112: ...act the dealer and download the latest firmware onto a PC Important A blank space cannot be used for the name of the directory where the downloaded firmware to be saved Step 2 Click the Browse button and designate the down loaded firmware Step 3 Click the radio button respective to the desired option to determine whether or not to initialize the settings after completing the firmware upgrade Note ...

Page 113: ...ion of the firmware Do not turn off the power of the camera during the upgrade process Do not perform any operation during upgrading and wait until it completes The following network settings will not be reset when upgrading the firmware after selecting Reset the settings to the default after completing the upgrade Except the network settings On Off for DHCP IP address subnet mask default gateway ...

Page 114: ... be displayed UPnP Port number HTTP Port number HTTPS The port number that is set for UPnP port forwarding will be displayed Status The port forwarding status will be displayed Router global address The global address of router will be displayed Self check The self check result of the hardware will be displayed Note Refer to the Readme file on the provided CD ROM for further information about the ...

Page 115: ...s of the camera and the HTML files to the default Note that the network settings will not be reset It is impossible to operate the camera for around 3 min utes after the initialization Reboot Click the Execute button to reboot the camera It is impossible to operate the camera for around 2 minutes after rebooting the camera Note To initialize the network settings page 83 turn off the power of the c...

Page 116: ...ep 1 Click the Setup button The setup screen is displayed Clicking an underlined item win display the Help pop window It is possible to configure the settings while displaying the Help pop up menu Step 2 Click the Help button The Help screen is displayed Step 3 When clicking an item descriptions corresponding to the clicked item will be displayed ...

Page 117: ... may be incorrect Check if the IP address of the server is config ured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the mail function Check if the mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the FTP server address from DNS The FT...

Page 118: ...ay be incorrect Check if the DNS settings are config ured correctly The DNS server may be down Ask the network administrator Connection error No response from the DDNS server The DDNS server may be down Ask the network administrator Same host name has registered The same host name has already been registered in the DDNS server Check if the DDNS Update settings are configured correctly Internal err...

Page 119: ...complete CA Certificate Installed Installation of the server certificate is complete CA Certificate Deleted Deletion of the server certificate is complete Previous CRT key Applied Previous CRT key is applied CRT key Generated Generation of the CRT key is complete Log indications relating to login Category Indication Description Login User name or IP address The login user name will be displayed wh...

Page 120: ...ther of the following Reboot the camera and change the IP address by using the Panasonic IP setup software within 20 min utes after the restart Reboot the camera while holding the INITIAL SET button on the camera The camera will be initialized and the IP address will return to the default setting 192 168 0 10 After the camera is initialized access the camera and set the IP address again When the c...

Page 121: ...owser checked When accessing the camera in the same subnet it is recommended to enter the address of the camera in the Don t Use Proxy For These Addresses box When the camera and the PC are connected in the dif ferent subnet Is the IP address of the default gateway set for the camera correct Is the name currently used to access the camera different from the name registered for the Viewnetcam servi...

Page 122: ...t for the router to forbid the access via the Internet Configure the settings of the router in use to enable the access via the Internet Refer to the manuals provided with the router for further information about the settings 85 Are you accessing the camera using the local address the IP address used in a local network When accessing the camera use the global address or the URL registered in the D...

Page 123: ...er when two or more users browse the camera images simultaneously Cannot access the camera from a cellular phone Is the URL correct Or is mobile missing at the end of the URL Check if the URL is entered correctly When accessing the camera from a cellular phone it is necessary to enter mobile at the end of the URL that is used for the camera access from a PC 12 Is the SSL encryption method differen...

Page 124: ...the manuals provided with the cellular phone in use for the restrictions of image data sizes No image is displayed Older images or logs are displayed When Every time I visit the webpage is not selected for Check for newer versions of stored pages in the Temporary Internet Files section images sometimes may not be displayed on the Live page In this case do the following 1 Select Internet Options fr...

Page 125: ...mory card 34 Isn t the write protect switch set to LOCK When the write protect switch is set to LOCK available size total size indication of the SD memory card to be dis played on the SD memory card tab will be KB KB Is KB KB displayed on Remaining capacity of the SD memory card tab Format the SD memory card 34 Is any recognition error received when the Diag of Mail notification or Panasonic alarm...

Page 126: ...r Download select Enable for Automatic prompting for file downloads Click the OK button The Warning window will be displayed Click the Yes but ton Images are not displayed or not refreshed smoothly Delete temporary internet files as follows 1 Select Internet Options under Tools on the menu bar of Internet Explorer The Internet Options win dow will be displayed 2 Click the Delete Files button in th...

Page 127: ...he driver of the dis play adapter to the latest version If updating the driver does not solve the problem adjust the hardware acceleration as follows The following are descriptions for when Windows XP is installed on the PC in use 1 Right click on the desktop and select Properties from the displayed pop up menu 2 Select Settings from Display Properties and then click the Advanced button 3 Click th...

Page 128: ...ontrol nwcv4Ssetup exe from Panasonic System Networks Co Ltd Click here to install Click the information bar and select Install Active X Control The Security Warning window will be displayed Click the Install button on the displayed Security Warning window An unnecessary status bar or scroll bar is displayed on the pop up window Click Internet Options under Tools of the menu bar of Internet Explor...

Page 129: ... the system administration Image failed to transmit to the FTP server by the FTP periodic image transmission function Ex img_10010101230000 jpg Image captured at the alarm occurrence Ex img_1001010123000001 jpg Image saved manually Ex img_1001010123000001 jpg Video saved at the alarm occurrence Approx 2 MB per file Ex 10000001_101224193826_A mp4 Video that was started to be recorded on December 24...

Page 130: ...sey 07094 U S A Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca Panasonic System Networks Co Ltd 2010 N1110 2051 3TR006738CZB Printed in China For Europe and other countries Panasonic Corporation http panasonic net Importer s name and address to follow EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Ham...

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Panasonic i-Pro WV-SW355, Operating Instructions Manual

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