Useful Information
84
For product assistance, visit www.globarange.com
For
A
assistance, visit www.joip.com
Troubleshooting
General use
Problem
Cause/solution
The unit does not work.
L
Make sure the battery is installed correctly
and fully charged (page 19, 21).
L
Check the connections (page 18).
L
Unplug the base unit’s AC adaptor to reset the
unit. Reconnect the adaptor and try again.
L
The handset has not been registered to the
base unit. Register the handset (page 77).
l
I cannot hear a dial tone
for the IP line.
L
Confirm the Ethernet cable is properly
connected (page 18).
L
You have not agreed to the Terms of Use for
the
A
services. To use the
A
IP line, you
need to agree to it using the handset (page
19).
L
Check the base unit’s IP address using the
handset:
K
i
{#}{
5
}{
0
}{
1
}
If necessary, change the base unit’s static IP
address (page 30).
L
Check your network devices’ (router, modem,
etc.) connections. If the connections are made
properly but the problem persists, check your
network devices’ (router, modem, etc.)
settings.
L
Many installation issues can be resolved by
resetting all the equipment. First, shut down
your modem, router, base unit, and computer.
Then turn the devices back on one at a time in
this order: modem, router, base unit,
computer.
L
If you cannot access Internet Web pages
using your computer, check to see if your
Internet service provider is having connection
issues in your area.
L
For more troubleshooting help, visit
www.joip.com or contact the
A
service
provider.
GT15xxE.book Page 84 Wednesday, August 1, 2007 11:59 AM
