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Useful Information
90
For product assistance, visit www.globarange.com
For
A
assistance, visit www.joip.com
A
service features
Answering system (BB-GT1520/BB-GT1522/BB-GT1540)
I cannot access the caller list.
L
Someone is viewing the caller list from
another handset.
Problem
Cause/solution
I cannot import phonebook
data or ringtone data to the
handset.
L
While the base unit is downloading data
excluding the base unit software, you cannot
import phonebook data or ringtone data to the
handset. Wait until the
4
indicator stops
flashing and lights in steady green.
I cannot view the
A
text
message.
L
Someone is viewing a
A
text message from
another handset.
L
While the base unit is downloading data
excluding the base unit software, you cannot
view the
A
text message. Wait until the
4
indicator stops flashing and lights in steady
green.
Problem
Cause/solution
I cannot listen to messages
from a remote location.
L
A touch tone phone is required for remote
operation.
L
Enter the remote code correctly and press
each key firmly (page 64).
L
The answering system is off. Turn it on (page
65).
The unit does not record new
messages.
L
The answering system is not turned on for the
line you wish to record messages from. Select
the desired line or both lines by pressing
{
IP/TEL
}
on the base unit repeatedly, then
turn the answering system on (page 60, 65).
L
The message memory is full. Erase
unnecessary messages (page 62, 63).
L
The answering system is activated for both
lines, and the 1st caller is leaving a voice
message. The 2nd caller cannot leave a
message, but the caller information will be
stored (page 45).
L
If you subscribe to the Voice Mail service,
messages are recorded by the landline
service provider/
A
not your telephone
(page 66).
Problem
Cause/solution
GT15xxE.book Page 90 Wednesday, August 1, 2007 11:59 AM