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Troubleshooting (Advanced)
The microphone status is displayed as [Working] when it not connected
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If you click
(Start) - [Control Panel] - [Hardware and sound] - [Sound] - [Recording], the microphone status is displayed
as [Working] even if it not connected. This is not a malfunction.
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When you connect a condenser stereo microphone to the microphone jack, the computer operates normally.
Your peripheral does not work
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Check that the drivers are installed for the connected devices.
A
Click
(Start) - [Computer] - [System properties] - [Device Manager].
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A standard user needs to enter an administrator password.
B
Check whether is shown for the devices.
If is shown:
Try removing and inserting the device once more. If the problem persists, restart the computer.
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Check the peripheral manufacturer’s homepage or other sources to see if a driver update is available.
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After installing the driver, be sure to restart the computer.
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Depending on the device connected, the computer may not recognize when the device is connected or disconnected, or
the device may not operate properly.
Use the following procedure:
A
Click
(Start) - [Computer] - [System properties] - [Device Manager].
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A standard user needs to enter an administrator password.
B
Select the applied device, and remove the check mark for [Allow the computer to turn off this device to save
power] in [Power Management]. (This item may be unavailable for some types of devices.)
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When operation resumes from the sleep or hibernation, devices such as an external mouse, modem or PC Cards may not
function properly. In such cases, restart your computer.
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If it still does not work after checking the above items, consult the peripheral manufacturer.
An error occurs while installing the driver
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Check that the driver is supported by the operating system. If you use an incompatible driver, malfunction may occur.
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Set the [Execute-Disable Bit Capability] to [Disable] in the [Security] menu of the Setup Utility. If the error is not resolved, it
is possible that the driver being used is not compatible with the Data execution prevention function. For a driver, consult
the peripheral manufacturer.
Problems with Peripherals