32
Troubleshooting
■
Display
The screen is disordered.
●
Changing the number of display colors and resolution may affect the screen. Restart the
computer.
●
Connecting/disconnecting an external display may affect the screen. Restart the
computer.
●
Resuming from sleep or hibernation may affect the screen of the external
display.
Restart the computer.
During Simultaneous
display, one of the screens
becomes disordered.
●
When using the Extended Desktop, use the same display colors for the external display
as those used by the LCD.
If you continue to experience problems, try changing the display.
Right-click on the desktop, and click [Graphics Properties].
●
Simultaneous display cannot be used until Windows startup is complete (during Setup
Utility, etc.).
The external display does
not work normally.
●
If the external display does not support the power saving function, it may not work
normally when the computer enters the power saving mode. Turn off the external display.
<Only for model with GPS>
The cursor cannot be
controlled properly.
●
Operate the following steps.
A
Set [GPS] to [Disabled] in the [Advanced] - [Serial Port Settings] of the Setup Utility.
B
Press
F10
and select [Yes] at the confirmation message, and press
(Enter).
The computer will restart.
C
Log on to Windows as an administrator.
D
1
. On the Start screen, flick from bottom side to inside of the screen, and click [All
apps] on the app bar.
2
. Click [Run] under “Windows System”, input [c:\util\drivers\gps\GPS.reg] and click
[OK].
Click (Start) and input “c:\util\drivers\gps\GPS.reg” in [Search programs and files],
and press
(Enter).
E
Click [Yes], click [Yes] and click [OK].
Then restart the computer.
F
Press
F2
or
Del
while [Panasonic] boot screen is displayed.
G
Set [GPS] to [Enabled] in the [Advanced] - [Serial Port Settings].
H
Press
F10
and select [Yes] at the confirmation message, and press
(Enter).
■
Screen Operation
The cursor does not work.
●
When using the external mouse, connect it correctly.
●
Restart the computer using the external keyboard.
●
If the computer does not respond to keyboard commands, read “No response.”
(
è
page 33).
Cannot point the correct
position.
●
Perform the screen calibration (
è
Reference Manual
“Screen Input Operation”).
●
Use the included pen.
●
On the Windows logon screen or the Welcome screen, you may not be able to point
the correct position using the included pen. Use the keyboard or the touch pad to
sign in /
log on.
“Charm” does not always
appear by finger operation.
●
Flick toward the center of the screen from the right edge or press and hold (A5)
button.
●
Use the included pen.
■
On-screen Document
The document of PDF
format is not displayed.
●
Install Adobe Reader.
A
Log on to Windows as an administrator.
B
Click (Start) and input “c:\util\reader\en\P
install.bat
” in [Search programs and files]
then press
(Enter).
C
Update Adobe Reader to its latest version.
If your computer is connected to the internet, start up Adobe Reader and click [Help] -
[Check for Updates].
Troubleshooting (Basic)
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2013/07/24 13:13:23
