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Troubleshooting

Appendix

Read Me First

Contents

Read Me First

OPERATING INSTRUCTIONS

Personal Computer

Model No. 

CF-H2 

series

Safety Precautions .....................................................

2

Regulatory Information ...............................................

6

Getting Started

Introduction ...............................................................

11

Description of Parts ..................................................

12

Preparation ...............................................................

14

First-time Operation ..................................................

16

Turning On / Turning Off ...........................................

20

Useful Information

On-screen Manual ....................................................

21

Handling and Maintenance .......................................

22

Installing Software ....................................................

25

Troubleshooting

Troubleshooting (Basic) ............................................

29

Please read these instructions carefully before using this product, and save this manual for future use.

Appendix

LIMITED USE LICENSE AGREEMENT ...................

34

Specifications ...........................................................

35

Standard Limited Warranty .......................................

38

CPE02747ZA_CF-H2mk3_EU_OI_M.indb   1

2013/07/24   13:13:11

Summary of Contents for CF-H2 series

Page 1: ...f Parts 12 Preparation 14 First time Operation 16 Turning On Turning Off 20 Useful Information On screen Manual 21 Handling and Maintenance 22 Installing Software 25 Troubleshooting Troubleshooting Basic 29 Please read these instructions carefully before using this product and save this manual for future use Appendix LIMITED USE LICENSE AGREEMENT 34 Specifications 35 Standard Limited Warranty 38 C...

Page 2: ...n order to operate the unit safety DANGER Electrolyte leakage generation of heat ignition or rupture of the Battery Pack may result Do Not Throw the Battery Pack into a Fire or Expose It to Excessive Heat Do Not Insert Sharp Objects Into the Bat tery Pack Disassemble or Modify It Do Not Short the Positive and Negative Contacts Ö Ö Do not place the battery pack together with articles such as neckla...

Page 3: ...inside immediately turn the power off and unplug the AC cord and then remove the battery pack Then contact your technical support office Burns or low temperature burns may result Do Not Use This Product in Close Contact With Your Body For a Long Period of Time Ö Ö Do not use this product with its heat emit ting parts in close contact with your body for long periods of time Low temperature burns ma...

Page 4: ...nected to the computer charging begins automatically l Should the battery leak and the fluid get into your eyes do not rub your eyes Immediately flush your eyes with clear water and see a doctor for medical treatment as soon as possible THIS PRODUCT IS NOT INTENDED FOR USE AS OR AS PART OF NUCLEAR EQUIPMENT SYSTEMS AIR TRAFFIC CONTROL EQUIPMENT SYSTEMS AIR CRAFT COCKPIT EQUIPMENT SYSTEMS MEDICAL D...

Page 5: ... high temperature mode function that prevents the degradation of the battery in high temperature environments è Reference Manual Battery Power A level corresponding to a 100 charge for high temperature mode is approximately equivalent to an 80 charge level for normal tempera ture mode l The battery pack is a consumable item If the amount of time the computer can be run by using a particular batter...

Page 6: ...levision interfer ence caused by unauthorized modification of this product The correction of interference caused by such unauthor ized modification will be the responsibility of the user We and its authorized resellers or distributors are not liable for damage or violation of government regulations that may arise from failing to comply with these guidelines 26 M 1 Regulations for Wireless LAN Blue...

Page 7: ...ronic products and batteries should not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take them to ap plicable collection points in accordance with your national legislation and the Directives 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and pre...

Page 8: ...rst Do not use a Personal Computer or Handheld Computer incorporating wireless WAN modem while driving a vehicle Do not place the computer with wireless WAN modem in an area where it could cause personal injury to the driver or passengers It is recommended to stow the unit in the boot or secure stowage area while driving Do not place the computer with wireless WAN modem in an area over an air bag ...

Page 9: ...se read the following text carefully This appliance is supplied with a molded three pin mains plug for your safety and convenience A 3 ampere fuse is fit ted in this plug Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 3 ampere and that it is approved by ASTA or BSI to BS1362 Check for the ASTA mark A S A or the BSI mark on the body of the fuse If the pl...

Page 10: ...ction center registered dismantler or recycler or Panasonic service center when disposing of this product Please see the Panasonic website for further information on collection centers etc http www panasonic co in wps portal home 68 M 1 Models for Turkey AEEE complies with Directive of Turkey 66 E 1 AEEE Yönetmeliğine Uygundur 66 Tr 1 CPE02747ZA_CF H2mk3_EU_OI_M indb 10 2013 07 24 13 13 14 ...

Page 11: ...and terms are referred as follows Windows 8 Pro 64 bit as Windows or Windows 8 Windows 7 Professional 32 bit Service Pack 1 and Windows 7 Professional 64 bit Service Pack 1 as Windows or Windows 7 Multilingual User Interface as MUI The computer screen supporting touching methods using digitizer pen stylus your fingers as the screen The digitizer pen and the stylus as the pen included Screen messag...

Page 12: ...Sensor Backlight will be turned off with a bright environment so the battery operation time becomes long è Reference Manual Setup Utility J LED Indicator Power status Off Power off Hibernation Green Power on Blinking green Sleep 1 Battery 1 status è Reference Manual Battery Power Battery 2 status è Reference Manual Battery Power Drive status RFID Only for model with RFID Reader RFID Reader status ...

Page 13: ... battery cover Avoid leaving metallic object or magnetic media in contact with these areas Only for model with wireless WAN l IMEI International Mobile Equipment Identity is listed on the label in the Battery 1 case 1 2 F Strap G Camera Only for model with Camera è Reference Manual Camera H USB 3 0 Port è Reference Manual USB Devices I Battery 1 Case Only for model with wireless WAN The SIM Card S...

Page 14: ...ctor CClose the battery cover DSlide the battery cover until it clicks CAUTION l The computer does not operate without the battery cover locked l Make sure the battery cover is securely locked Otherwise the battery pack may fall when you carry the computer l Do not touch the terminals of the battery pack and the computer Doing so can make the terminals dirty or damaged and may cause malfunction of...

Page 15: ...le the computer is ON Be sure not to remove the battery pack being used by mistake è Reference Manual Battery Power l Charge the battery earlier when the battery indicator lights in red n Using the digitizer pen Only for model with digitizer You can use Windows by touching screen in the same way as the mouse Touch the screen surface with the digitizer pen included To right click Touch and hold wit...

Page 16: ...r switch A The power indicator lights CAUTION l Do not press the power switch repeatedly l The computer will be forcibly turned off if you press and hold the power switch for 4 seconds or longer l Once you turn off the computer wait for 10 seconds or more before you turn on the computer again l Do not perform the following operation until the drive indicator turns off Connecting or disconnecting t...

Page 17: ... name password image and security setting after setup of Windows l Remember your password If you forget the password you cannot use the Windows Creating a password reset disk beforehand is recommended l Do not use the following words for user name CON PRN AUX CLOCK NUL COM1 to COM9 LPT1 to LPT9 space In particular if you create a user name account name that includes the mark a password will be req...

Page 18: ...e never sent to outside via network nor used for any other purpose except for the purpose described the above To disable the function add the check mark for Disable the automatic save function for management information history in Hard Disk Status of PC Information Viewer and click OK è Reference Manual Checking the Computer s Usage Status l For MUI OS model In the default settings a shortcut icon...

Page 19: ...r Total size after shrink in MB E Right click Unallocated the shrunk space in the step D and click New Simple Volume F Follow the on screen instructions to make the settings and click Finish Wait until formatting is completed 1 For MUI OS model 80 GB or more is necessary NOTE l You can create an additional partition using remaining unallocated space or newly creating unallocated space l To delete ...

Page 20: ...NOTE l To turn off the computer proceed as follows A Display Charm and click Change PC settings General B Click Restart now under Advanced startup C Click Turn off your PC Precautions against Starting Up Shutting Down l Do not do the following Connecting or disconnecting the AC adaptor Pressing the power switch Touching the screen or external mouse keyboard NOTE l To conserve power the following p...

Page 21: ...ain longer operation time To access the on screen manuals Follow the steps below On the Start screen touch the Manual Selector tile and select the on screen manual Double click Manual Selector on the desktop screen and select the on screen manual To access the Reference Manual Double click on the desktop Alternatively click Start All Programs Panasonic On Line Manuals Reference Manual To access th...

Page 22: ...ag to protect its terminals l Be careful of computer drop resulting from the hand strap damage l Use only the pen included to touch the screen Do not place any object on its surface and do not press down strongly with sharp pointed or hard objects that may leave marks e g nails pencils and ball point pens l Do not use the pen included when dust or dirt e g oil is on the screen Otherwise foreign pa...

Page 23: ...4 hours with 2 batteries When performing Battery Recalibration without shutting down Windows it may take more time to charge discharge How to close the battery cover A Confirm the battery cover looks as shown in the figures below B While pressing the battery cover slide and close Do the same for the other one NOTE If the battery cover is not securely closed as shown in the figures below do the sam...

Page 24: ...oroughly Do not use rubbing alcohol Only for Healthcare model Wipe with a soft dry cloth such as gauze If needed use alcohol cleaning agent to clean the computer When using detergent dip a soft cloth in water diluted detergent and wring it thoroughly CAUTION l Do not use ester contained agent strong alkaline agent benzene or thinner since it may adversely affect the surface causing discoloration e...

Page 25: ...under Remove everything and reinstall Windows CSelect the option Just remove my files Perform the reinstallation of the Windows in a few moments Approximately 20 minutes Fully clean the drive By fully cleaning the deleted files can not be recovered easily and the security level will be increased The processing time will be longer Approximately 140 minutes Follow the on screen instructions After th...

Page 26: ...ition refer to To change the partition structure è page 19 Reinstall to the System and OS partitions 1 Select this option when the hard disk has already been divided into several partitions For how to create a new partition refer to To change the partition structure è page 19 You can keep the partition structure 1 This does not appear if Windows cannot be installed to the recovery partition and th...

Page 27: ...and press F9 At the confirmation message select Yes and press Enter 5 Check the UEFI Boot setting of the Setup Utility UEFI Boot should be set to as follows When the recovery disc for Windows 8 is used Enabled When the recovery disc for Windows 7 is used Disabled 6 Set the Recovery Disc into the DVD drive 7 Press F10 At the confirmation message select Yes and press Enter The computer will restart ...

Page 28: ... the data may be corrupted 16 When ending screen is displayed remove the Recovery Disc Follow the on screen instructions Some models may take approximately 40 minutes 17 Perform the First time Operation è page 16 NOTE The date and time and the time zone may not be correct Be sure to set them correctly 18 Start the Setup Utility and change the settings as necessary 19 Perform Windows Update 20 Only...

Page 29: ...he computer The computer does not resume from sleep Model without HDD heater The power indicator blinks rapidly in green Model with HDD heater The battery indicator blinks alternately in green and orange Leave it in an environment of 5 C or higher temperature for about an hour then turn on the power again You have forgotten the password Supervisor Password or User Password Contact Panasonic Techni...

Page 30: ...uming from sleep or hibernation Select Enabled in Password On Resume in the Security menu of the Setup Utility è Reference Manual Setup Utility The Windows password can be used instead of the password set in the Setup Utility To set a password A Display Charm and click Change PC settings Users B Click Create a password under Sign in options A Click Start Control Panel User Accounts and Family Safe...

Page 31: ...needs to enter an administrator password E Select the option in Check disk options and click Start F Click Schedule disk check and restart the computer Start the computer in Safe Mode and check the error details When the Panasonic boot screen disappears 1 at startup press and hold F8 until the Windows Advanced Options Menu is displayed 1 When Password on boot is set to Enabled in the Security menu...

Page 32: ... bar 2 Click Run under Windows System input c util drivers gps GPS reg and click OK Click Start and input c util drivers gps GPS reg in Search programs and files and press Enter E Click Yes click Yes and click OK Then restart the computer F Press F2 or Del while Panasonic boot screen is displayed G Set GPS to Enabled in the Advanced Serial Port Settings H Press F10 and select Yes at the confirmati...

Page 33: ... bar 3 Click Control Panel under Windows System Click Start Control Panel B Click Program Uninstall a program The battery indicator lights in red Connect the AC adaptor to charge the battery The computer may not enter hibernation even if Hibernate is selected as the action when the battery level becomes low The recovery disc for Windows 8 is not functioning Perform recovery using the recovery disc...

Page 34: ...in support of your use of the Programs on the single Product which was accompanied by the Programs You shall not modify or attempt to modify the Programs E You may transfer the Programs and license them to another party only in connection with your transfer of the single Product which was accompanied by the Programs to such other party At the time of such a transfer you must also transfer all copi...

Page 35: ...GPS 7 Chip SiRF starIII Accuracy 10 m 2DRMS 5 m 2DRMS SBAS Protocol message GGA GSA GSV RMC VTG Wireless WAN 8 Sierra Wireless High speed module LAN 9 IEEE 802 3 10BASE T IEEE 802 3u 100BASE TX IEEE 802 3ab 1000BASE T Sound WAVE and MIDI playback Monaural speaker Intel High Definition Audio subsystem support Security Chip TPM TCG V1 2 compliant 10 Fingerprint Reader 11 Array Size 192 4 pixels Imag...

Page 36: ...stic Utility Hard Disk Data Erase Utility 29 n Wireless LAN 5 Data Transfer Rates IEEE802 11a 54 48 36 24 18 12 9 6 Mbps automatically switched 30 IEEE802 11b 11 5 5 2 1 Mbps automatically switched 30 IEEE802 11g 54 48 36 24 18 12 9 6 Mbps automatically switched 30 IEEE802 11n 31 HT20 GI 32 400ns 150 130 115 86 72 65 57 43 28 21 14 7 Mbps automatically switched 30 GI 32 800ns 130 117 104 78 65 58 ...

Page 37: ...prox 0 3 W when the battery pack is fully charged or not being charged and the computer is OFF When using with 115 V AC Even when the AC adaptor is not connected to the computer power is consumed Max 0 2 W simply by having the AC adaptor plugged into an AC outlet When using with 240 V AC Even when the AC adaptor is not connected to the computer power is consumed Max 0 2 W simply by having the AC a...

Page 38: ... it maintains 50 of its charge capacity during the warranty period If a battery is returned under this contract and testing determines that it has charge capacity greater than 50 the battery will be returned with an invoice for the retail purchase price of a new battery This warranty is extended solely to the original purchaser A purchase receipt or other proof of date of original purchase will be...

Page 39: ...e purchase receipt within the aforesaid warranty period Panasonic shall have no obligation for any defects in the disk s or other media on which the Programs are furnished resulting from your storage thereof or for defects that have been caused by operation of the disk s or other media otherwise than on the Product or in the environment conditions other than those specified by Panasonic by alterat...

Page 40: ...3 7XB Web page http www toughbook eu Helpdesk English speaking service 44 0 8709 079 079 French speaking service 33 0 1 47 91 64 99 German speaking service 49 0 1805 410 930 Italian speaking service 39 0 848 391 999 Spanish speaking service 34 0 901 101 157 E mail address toughbooksupport eu panasonic com Czech speaking service 420 0 800 143234 Hungarian speaking service 36 0 6800 163 67 Polish sp...

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