Troubleshooting
[For assistance, please call: 1-800-272-7033]
21
E-mail or FTP
transfer cannot
be sent in
transport mode.
• The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and this product,
and check that the images can be transferred. If they can be
transferred, the IPsec settings were not set correctly. Set
them correctly (see page 48 of Operating Instructions on the
Setup CD-ROM).
• The pre-shared key is not set correctly.
Set the same pre-shared key for this product, and server (see
page 48 of Operating Instructions on the Setup CD-ROM).
• There is a e-mail server or FTP server within the tunnel mode
network.
Transport mode and tunnel mode cannot be used at the
same time. Cancel the e-mail server or FTP server's IPsec
settings, and communicate using tunnel mode.
• Either server's SA
*1
or SA of this product is not established.
Restart this product.
*1
SA (Security Association) refers to establishing a secure connection for an encrypted
communication that uses IPsec or IPv6 by exchanging and sharing information such as the
encryption scheme and key before communicating, or refers to an established virtual
encrypted communication pathway.
Problem
Cause and Remedy
