Troubleshooting
[For assistance, please call: 1-800-272-7033]
11
A gray screen is
displayed.
• A copyguard signal was detected. This image cannot be
displayed.
Input the images without copyguard to this product's video
input terminal.
• No input signal.
Input the video output from the camera to this product's input
terminal.
Video suddenly
changes to still
images.
• The video (Motion JPEG) display period is set on the General
User page.
It is a normal operation. When you view video continuously,
set [Unlimited] for the limit continuous motion JPEG (see
page 78 of the Operating Instructions on the Setup CD-
ROM).
The color on the
image is
strange.
• The color display setting on your PC is set lower than 16 bits.
Set the color display 16 bits or higher.
Image flickers.
• The environment surrounding the object is dark.
Brighten the area around the object.
• The color display setting on your PC is set lower than 16 bits.
Set it to 16 bit high color or greater.
A whitish and
unclear image is
displayed.
• The cable is connected to the video output terminal, but the
opposite side of the cable is not connected.
Correctly connect the cable to the input terminal of the
monitor. If unnecessary, remove the cable from this product's
video output terminal.
• The monitor has a termination resistor switch, and the switch is
off (HI-Z).
Turn the termination resistor switch off (75
Ω
).
The vertical and
horizontal black
lines appear on
the image.
• The cause is the fluctuation of the camera's video output.
To erase the black lines, adjust the picture position (see page
67 of the Operating Instructions on the Setup CD-ROM).
Problem
Cause and Remedy
