Troubleshooting
4
Setup Difficulties
Note
If you are experiencing any problems, it is recommended that you
temporarily disable all firewall, pop-up killer, and virus detection
software. Once the problem is identified and corrected, you can restart
the Setup Program.
Indicator does
not light up.
• Indicator display is disabled.
Check if the indicator control is disabled (see page 131 of the
Operating Instructions on the Setup CD-ROM).
• Confirm that the standard AC adaptor PQLV202 (Order No.
PQLV202Y) is being used.
Indicator
continues
blinking red.
• This product may be malfunctioning.
If you cannot access this product, it may be malfunctioning.
Call our customer call center.
Problem
Cause and Remedy
Automatic Setup
fails using Setup
Program.
• More than 20 minutes have passed since this product was
turned on.
Disconnect the plug of the AC cord from the outlet, and
reconnect it again. Set up this product again.
• Multiple IP addresses of these products are overlapping.
If you are installing multiple products, turn them on one by
one.
• A problem occurs during the setup.
After confirming that the network is active, disconnect the
plug of the AC cord from the outlet, and reconnect it again.
And set up this product again.
Viewnetcam.com
registration fails
using Setup
Program.
• If you do not receive an E-mail from the Viewnetcam.com
service, your registered E-mail address may be incorrect.
Register your correct E-mail address again at the
Viewnetcam.com website at
http://www.viewnetcam.com
.
Problem
Cause and Remedy
