Troubleshooting
[For assistance, please call: 1-800-272-7033]
9
The Top page is
displayed on the
LAN, but not
displayed from
the Internet.
• The default gateway address may be wrong.
Set the correct default gateway address (see page 37 or
page 41 of the Operating Instructions on the Setup CD-
ROM).
• UPnP
TM
is disabled on the router.
Enable UPnP
TM
on the router following the router manual.
• Port forwarding is not enabled on the router (see page 57 of the
Operating Instructions on the Setup CD-ROM).
Enable port forwarding seeing the router manual for details.
• Firewalls such as packet filtering on the router are blocking
access to this product.
Set the router to allow access to this product seeing the
router manual for details.
• You are accessing this product with an IP address for local
access to this product.
Access this product with the global IP address of the router
and port number of this product.
Authentication
windows are
consecutively
displayed.
• User name and password for the administrator or general users
have been changed.
Close the web browser, and access this product again.
Only half of the
image is
displayed.
• You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater.
Problem
Cause and Remedy