Panasonic AW-UN70KE, Operating Instructions Manual

Page: 131 / 144

131
Troubleshooting
(continued)
Symptom Cause and remedial action
Reference
pages
No access is possible
from the web browser
●
Are you accessing via “http://” while the HTTPS function is
enabled?
 Perform access via “https://” when using the HTTPS function. Entry of
the port number is also required.
P.106
●
Is the same IP address setting being used by another unit?
 Check out the IP addresses of the unit, access devices (personal
computer, mobile terminal, controller, etc.) and any other cameras.
P.53, P.93
●
Does the subnet mask setting match the network subnet of the
connection destination?
 Check out the subnet mask settings of the unit and access devices,
and then consult with the network administrator.
P.53, P.93
●
Has the “Use a proxy server” setting been selected by the web
browser? (When the unit and the personal computer are connected
to the same subnet)
 If a proxy server has been set using the “proxy setting” of the web
browser, it is recommended that a “Don’t use proxy” address be
selected as the unit’s IP address setting.
–––
●
Has the wrong default gateway been set for the unit? (When the
unit and personal computer are connected to different subnets)
 Check out the default gateway that has been set for the unit, and then
consult with the network administrator.
P.53, P.93
●
The network connection may be severed if the computer enters
sleep mode.
 After canceling the sleep mode, reload the screen as necessary.
–––
Cannot access the
camera from a mobile
terminal
●
Is the URL correct? Has “/mobile” been entered at the end of the
URL?
 Check whether the URL has been entered correctly. When accessing
the unit from a mobile terminal, “/mobile” must be added to the end of
the URL used to access the unit from a personal computer.
P.121
●
Is the HTTPS SSL encryption of the mobile terminal different from
that of the unit?
 Set [HTTPS] - [Connection] for the unit to [HTTP], and initiate access
again.
P.100