Operating Instructions
Symptom
Cause and solution
Reference pages
The authentication screen
appears repeatedly
• Has the user name or password been changed?
→ If you change the user name and password of the user currently logged
in from a separate web browser while the unit is being accessed, the
authentication screen appears each time the screen display is changed.
Close the web browser, and initiate access to the unit again.
Operating Instructions (PDF)
→ “Web screen configurations”
→ “User management screen [User mng.]”
→ “User authentication screen [User
auth.]”
→ “Add user”
→ “User name” “Password” “Retype
password”
• Has the method for user authentication been changed?
→ If you change the [User auth.] - [Authentication] setting, close the web
browser and initiate access again.
Operating Instructions (PDF)
→ “Web screen configurations”
→ “User management screen [User mng.]”
→ “User authentication screen [User
auth.]”
→ “Mode”
→ “Authentication”
Screens displays take a while
to appear
• Is access being performed in HTTPS mode?
Screen displays may take a while to appear in HTTPS mode due to
signal processing.
– – –
• Is the unit on the same local network and being accessed via proxy?
→ Configure the web browser settings so that access is not performed via
proxy.
– – –
• Are multiple users accessing the unit's IP images at the same time?
→ When multiple users access the unit's IP images at the same time,
images may take some time to appear, and the frame rate of the IP
images may drop.
– – –
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Troubleshooting (continued)
