3. WHAT IS COVERED BY THE PALOMA/RHEEM WARRANTY FOR THE GAS SPACE HEATERS DETAILED IN THIS
DOCUMENT
3.1
Rheem will repair or replace a faulty component of your Paloma gas space heater if it fails to operate in accordance with its specifications as follows:
Where the heater is installed in a single-family domestic dwelling – Paloma Gas Space Heater Models PRS-150N, PRS-150L, PRS250N &
PRS-250L
What components are covered
The period in which the fault must
appear in order to be covered
What coverage you receive
Heat Exchanger
Years 1 to 10
Repair and/or replacement of the faulty component – Full
repair or replacement cost in the first year, reducing by 10%
per year thereafter.
Fans
Years 1 to 2
Component repair or replacement cost
All other components
Year 1
Component repair or replacement cost
Labour
Year 1
Repair and/or replacement of the faulty component, free of
charge
Where the heater is not installed in a single-family domestic dwelling – Paloma Gas Space Heater Models PRS-150N, PRS-150L, PRS-250N,
PRS-250L, PRS-250CN & PRS-250CL
What components are covered
The period in which the fault must
appear in order to be covered
What coverage you receive
Heat Exchanger
Year 1
Component repair or replacement cost
Fans
Year 1
Component repair or replacement cost
All other components
Year 1
Component repair or replacement cost
Labour
Year 1
Repair and/or replacement of the faulty component, free of
charge
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1
To be entitled to make a claim under this warranty you need to:
a)
Be the owner of the space heater or have consent of the owner to act on their behalf.
b)
Contact Rheem Service without undue delay after detection of the defect and, in any event, within the applicable warranty period.
4.2
You are not entitled to make a claim under this warranty if your space heater:
a)
Does not have its original serial numbers or rating labels.
b)
Is not installed in Australia.
c)
Do not possess a copy of the original invoice.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1
If you wish to make a claim under this warranty, you need to:
a)
Contact Rheem on 131031 and provide owner’s details, address of the space heater, a contact number, date of installation, proof of purchase and
the date of manufacture and serial number (from the rating label on the space heater).
b)
Rheem will arrange for the space heater to be tested and assessed on-site.
c)
If Rheem determines that you have a valid warranty claim, Rheem will repair or replace faulty parts or components or the space heater in
accordance with this warranty.
5.2
Any expenses incurred in the making of a claim under this warranty will be borne by you.
6. THE AUSTRALIAN CONSUMER LAW
6.1
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.2
The Paloma/Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the Australian Consumer Law.
RHEEM AUSTRALIA PTY LTD
, A.B.N. 21 098 823 511, www.paloma.com.au
For Service Telephone 131 031 AUSTRALIA or 0800 657 335 NEW ZEALAND
NOTE: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for any
consequences which may arise as a result of its application.
Revision Date: May 2014
(15-03423-00)
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