WARRANTY
PALOMA/RHEEM SPACE HEATER WARRANTY
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AUSTRALIA ONLY
PALOMA GAS SPACE HEATER MODELS PRS-150N, PRS-150L, PRS-250N, PRS-250L, PRS-250CN & PRS-250CL
1. THE PALOMA/RHEEM WARRANTY
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GENERAL
1.1
This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street, Rydalmere New South Wales.
1.2
Rheem offer a trained and qualified national service network who will repair or replace components at the address of the gas space heater subject to the
terms of the Paloma/Rheem warranty. Rheem Service, in addition can provide preventative maintenance and advice on the operation of your space
heater. The Rheem Service contact number is available 7 days a week on 131031 with Service personnel available to take your call from 8am to 8pm
daily (hours subject to change).
1.3
For details about this warranty, you can contact us on 131031 or by email at [email protected] (not for service bookings).
1.4
The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to Paloma gas space heaters manufactured after
1
st
January 2014.
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what is covered by it will apply to gas space heaters manufactured
after the date specified in the subsequent version.
2. TERMS OF THE PALOMA/RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1
The decision of whether to repair or replace a faulty component is at Paloma/Rheem’s sole discretion.
2.2
If you require a call out and we find that the fault is not covered by the Paloma/Rheem warranty, you are responsible for our standard call out charge. If
you wish to have the relevant component repaired or replaced by Rheem, that service will be at your cost.
2.3
Where a failed component s replaced under this warranty, the balance of the original warranty period will remain effective. The replacement does not
carry a new Paloma/Rheem warranty.
2.4
Where the space heater is installed outside the boundaries of a metropolitan area as defined by Paloma/Rheem or further than 25 km from either a
regional Rheem branch office or an Accredited Rheem Service Agent's office, the cost of transport, insurance and travelling between the nearest branch
office or Rheem Accredited Service Agent’s office and the installed site shall be the owner’s responsibility.
2.5
Where the space heater is installed in a position that does not allow safe or ready access, the cost of that access, including the cost of additional
materials handling and/or safety equipment, shall be the owner’s responsibility. In other words, the cost of dismantling or removing cupboards, doors or
walls and the cost of any special equipment to bring the space heater to floor or ground level or to a serviceable position is not covered by this warranty.
2.6
No parts must be modified or removed from the unit.
2.7
This warranty only applies to the original and genuine Paloma/Rheem space heater in its original installed location and any genuine Paloma/Rheem
replacement parts.
2.8
The Paloma/Rheem warranty does not cover faults that are a result of:
a)
Accidental damage to the space heater or any component (for example: (i) Acts of God such as floods, storms, fires, lightning strikes and the like;
and (ii) third party acts or omissions).
b)
Misuse or abnormal use of the space heater.
c)
Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant statutory and local requirements in the State or
Territory in which the space heater is installed.
d)
Repairs, attempts to repair or modifications to the space heater by a person other than Rheem Service or a Rheem Accredited Service Agent.
e)
Faulty plumbing or power supply.
f)
Failure to maintain the space heater in accordance with the Owner's Guide and Installation Instructions.
g)
Transport damage.
h)
Fair wear and tear from adverse conditions.
i)
Cosmetic defects.
j)
Where it is found that the fault with the space heater is related to the installation or is due to the failure of electric or gas supplies.
2.9
Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture, carpet, walls, foundations or any
other consequential loss either directly or indirectly caused incorrect installation, workmanship or other modes of failure.
2.10
If the gas space heater is not sized in accordance with the guidelines in the Owner’s Guide and Installation Instructions, any resultant fault will not be
covered by the Paloma/Rheem warranty.
2.11
The Paloma/Rheem warranty is not applicable if the installation of the gas space heater is carried out by an installer not approved by Rheem or a person
who is considered authorised and qualified to do so in the opinion of Rheem.
2.12
Terms of the Paloma/Rheem warranty are effective from date of purchase and the attending service technician reserves the right to verify this date by
requesting a copy of the purchase invoice prior to commencement of any warranty work.
2.13
We reserve the right to transfer functional components from defective appliances if they are suitable.
2.14
We reserve the right to have the installed product returned to the factory for inspection and repair.
2.15
Regular care, cleaning and routine maintenance is not covered by this warranty.
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