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Warranty and assistance
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10 : 1.Warranty
10 : 1.1. Product warranty
Outline guarantees its manufactured products to be free
from defective components and factory workmanship for
a period of 48 (forty eight) months, starting from the date
of purchase printed on Outline’s (or any of its Authorized
Dealer’s) invoice to the end customer. All warranty repairs
and retrofits must be performed at Outline facilities or at
an Authorized Service Center at no cost for the purchaser.
Warranty exclusion: Outline’s warranty does not cover
product malfunctioning or failure caused by: misuse, abuse,
repair work or alterations performed by non-authorized
personnel, incorrect connections, exposure to harsh weath-
er conditions, mechanical damages (including shipping
accidents), and normal wear and tear. Outline will perform
warranty services provided that the product is not damaged
during transportation.
10 : 1.2. Return of Goods
Goods can be returned to Outline only after they have
been granted a Return Merchandise Authorization (RMA)
number to be attached to the external packaging. Outline
(or its Authorized Service Center) has the right to refuse any
returned goods without a RMA number.
10 : 1.3. Repair or replacement
Outline reserves the right to repair or replace any defec-
tive goods covered by product warranty at its sole discretion
and as it deems best.
10 : 1.4. Cost and responsibility of
transport
The purchaser (or end user/customer) is solely respon-
sible for all transportation costs and risks associated with
sending warranty covered goods to Outline or its Authorized
Service Center. Outline will assume full responsibility and
cover all costs incurred to send the goods back to the pur-
chaser (or end user/customer).
10 : 2.Assistance
There are no user-serviceable parts in your ampli-
fier. Refer servicing to qualified technical personnel. If your
amplifier needs repair, contact your Outline distributor or
Outline headquarters in Italy.
Even though most product malfunctioning can be solved
through Outline Technical Support or your direct knowledge,
occasionally, due the nature of the failure, it might be neces-
sary to return defective products to Outline for repair or send
them to the nearest Powersoft Service Center (upon specific
authorization). Before shipping the unit, you are kindly asked
to follow step by step the procedure described below:
X
Obtain the “Defect Report Form” by contacting our Tech
Support Team via email at:
or
tech@
outline.it,
or download the “Defect Report Form” from
Outline’s website
(
https://outline.it/download/Documents/Tech_Support/
MO27A_Defect_Report_OUTLINE.xlsx
).
X
Fill in one “Defect Report form” for each item (the form
is an editable tab guided document) and save as your
name, amp model and serial Number (for example: dis-
tributorname_GTAQuattro_sn17345.xlsx) providing all
required information except the RMA code/s and send it
to
tech
@outline.it
for approval.
X
In case of defect reports approved by the Powersoft
Customer Service Representative you will receive an
RMA authorization code (one RMA code for each de-
vice).
X
Once received the RMA code, pack up the unit and at-
tach the RMA code outside the package, in a waterproof
transparent envelope so it is clearly visible.
X
Outline will indicate whether the returning items
must be sent to Outline headquarters in Italy or to the
Powersoft Authorized Service Center nearest to you.
In case they are to be sent to Outline headquarters, the
shipping address is as follows:
Outline srl
Via Leonardo da Vinci 56
25020 Flero (BS) Italy
The address of the Powersoft Service Center will be
specified from time to time.
Thank you for your understanding and cooperation and
continued support as we work to improve our partnership.
9
OUTLINE S.R.L.
Via Leonardo da Vinci, 56
25020 Flero (Brescia) Italy
Tel.: +39 030.3581341
Fax +39 030.3580431
[email protected]
www.outline.it
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