23
Troubleshooting
and FAQ’s
The factory default settings are as follows:
All extensions are dial 9 for a line.
Extension 201 to 204
only
ring on incoming calls
Call restrictions removed on all extensions
Auto Attendant (DISA) OFF.
Reset the system to factory default settings
Ext 201 Dial
Password * 6000 #
Hang up
Reset password
Ext 201 Dial
* 03 03 03 #
Hang up
The Password will be reset to factory default 1234.
Unable to dial Telephone numbers
Do you dial 9 for a line, dial the number and are unable to get through? It could be that your BT
service is Feature Line which requires you to dial 9 to make outgoing calls. If so you will need
to dial 9 to get a line and 9 again followed by the number.
If you are on 'Feature Line' we recommend you convert all extensions to 'Direct Dial' mode.
See Page 10 of the User guide. In Direct Dial mode, as soon as you go Off Hook to make a call,
you will get a BT line immediately, therefore, you will only have to dial 9
once
before the
telephone number.
Unable to dial 9 for a line
Ensure that the phone connected is in TONE dialing mode and NOT Pulse dialing mode.
Not all extensions ring on incoming calls
The factory default setting will make only extensions 201 to 204 ring on incoming calls. See
page 5 for instructions to make other extensions ring on incoming calls.
Ensure the ringer setting on the phone is set to ON.
Unable to call another extension
Ensure the power supply is on, the Power LED on the PBX should be on.
Is the extension in Direct Dial Mode? If so, you will need to dial * then the extension
number required.
