14
Short stuttering
sounds after
2 minutes or
toothbrush does
not provide any
stutter timer.
1. Timer has been modified/
deactivated via Oral-B App.
2. The toothbrush timer is
disabled during use of
brushing recognition with
Oral-B App or iOsense™
charger.
1. Use Oral-B App to change timer settings
or perform toothbrush factory reset.
2. Disconnect toothbrush from Oral-B App
and iOsense™ charger or configure
iOsense™ charger with the App to
disable brushing recognition.
Toothbrush does
not charge.
1. Battery is at a very low charger
level (0%); it may take up to
10-15min until display turns on.
2. Ambient temperature for
charging is out of valid
temperature range
(< 0°C and > 40°C).
3. Charger may not be (properly)
connected.
1. Charge at least for 30 min.
2. Recommended ambient temperature
range for charging is 5°C to 35°C.
3. Ensure iOsense™ charger is connected
to mains voltage.
Rattling/loud
noise during
brushing or turn-
ing on.
1. Brush head may not be placed
correctly onto the brush
handle.
2. Brush head may be worn out.
1. Check proper fit of brush head on
handle. Small gap remains in between.
2. Replace brush head.
iOsense™ charger
Clock is not dis-
played on the
iOsense™ charger
or an animation is
playing ongoingly
on clock display
Device is not connected to the
internet.
Use the Oral-B App to setup the iOsense™
charger. Please follow the instruction in the
Oral-B App. Make sure your Wi-Fi network is
in range of iOsense™ charger and
connected to internet.
iOsense™ charger
is not reacting
when using my
toothbrush or
reacts on a
different
toothbrush
1. iOsense™ charger is
connected to a wrong
toothbrush
2. iOsense™ charger is in
Low Power mode.
1.1 When you are not using the Oral-B App:
- Enable
Bluetooth
via display settings on
your toothbrush
- Reset iOsense™ charger.
- Hold your toothbrush close to
iOsense™ charger and turn it on to
connect both devices.
1.2 When you are using the Oral-B App:
- Enable
Bluetooth
via display settings on
your toothbrush.
- Use the Oral-B App to connect your
toothbrush.
2. Quit Low Power mode by tapping the
iOsense™ button (d) once.
iOsense™ charger
is not showing my
current brushing
session
1. iOsense™ charger may got
disconnected from your
toothbrush while brushing
2. iOsense™ charger is in Low
Power mode.
3. Brushing feedback is already
provided in the Oral-B App
1. Please ensure that you stay in close
proximity to your charger while brushing
2. Quit Low Power mode by tapping the
iOsense™ button (d) once.
3. Brushing feedback can only be provided
on one device. Make sure you have
selected the right device.
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