the trouble. If a critical problem exists, emergency procedures are initiated. If the problem is not critical,
normal support procedures apply. A primary Technical Engineer is assigned to work on the CSR and
provide a solution to the problem. The CSR is closed when the problem is resolved.
Tekelec Technical Assistance Centers are located around the globe in the following locations:
Tekelec - Global
Email (All Regions): [email protected]
• USA and Canada
Phone:
1-888-367-8552 (toll-free, within continental USA and Canada)
1-919-460-2150 (outside continental USA and Canada)
TAC Regional Support Office Hours:
8:00 a.m. through 5:00 p.m. (GMT minus 5 hours), Monday through Friday, excluding holidays
• Caribbean and Latin America (CALA)
Phone:
+1-919-460-2150
TAC Regional Support Office Hours (except Brazil):
10:00 a.m. through 7:00 p.m. (GMT minus 6 hours), Monday through Friday, excluding holidays
• Argentina
Phone:
0-800-555-5246 (toll-free)
• Brazil
Phone:
0-800-891-4341 (toll-free)
TAC Regional Support Office Hours:
8:00 a.m. through 5:48 p.m. (GMT minus 3 hours), Monday through Friday, excluding holidays
• Chile
Phone:
1230-020-555-5468
• Colombia
Phone:
01-800-912-0537
• Dominican Republic
Phone:
1-888-367-8552
16
910-5680-001 Revision F, February 2014
Introduction
Platform Maintenance