UC Series User Manual
86
OpenVox Communication Co. , LTD.
URL: www.openvox.cn
Run
Select how often to reset queue stats. The following schedule will be followed for all but
custom:
Hourly Run once an hour, beginning of hour
Daily Run once a day, at midnight
Weekly Run once a week, midnight on Sun
Monthly Run once a month, midnight, first of month
Annually Run once a year, midnight, Jan.1
Reboot Run at startup of the server OP of the cron deamon (i.e. after every service cron
restart )
If Randomize is selected, a similar frequency will be followed, only the exact times will
randomized (avoiding peak business hours, when possible). Please note: randomized schedules
will be rescheduled (randomly) every time ANY backup is saved.
Randomize
Penalty Members
Limit
the phone(s) that are rung
Queue Priorities
Queues by default will sort callers with a first in, first out order. The Queue Priority module allows
you weight some callers differently from others. By giving certain callers a higher priority, they are
allowed to bypass all of the other callers with a lower priority to receive faster service. The default
setting is for all callers to have a priority of zero. Callers with a higher number will be placed in front
of priority zero callers. Queue priorities are often used when providing service level agreements
(SLAs).
Figure 2-2-22 Queue Priorities interface
