UC Series User Manual
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OpenVox Communication Co. , LTD.
URL: www.openvox.cn
another call (default is 0, or no delay) If using Asterisk 1.6+, you can also set the ‘Honor
Wrapup Time Across Queues setting (Asterisk: shared_lastcall) on the Advanced Settings page
so that this is honored across queues for members logged on to multiple queues.
Member Delay
If you wish to have a delay before the member is connected to the caller (or before the member
hears any announcement messages), set this to the number of seconds to delay.
Agent
Announcement
Announcement played to the Agent prior to bridging in the caller.
Example : ”the Following call is from the Sales Queue” or “This call is from the Technical
Support Queue”.
To add additional recordings please use the “System Recordings” MENU. Compound
recordings composed of 2 or more sound files are not displayed as options since this feature
can not accept such recordings.
Report Hold Time If you wish to report the caller’s hold time to the member before they are connected to the
caller, set this to yes.
Auto Pause
Auto Pause an agent in this queue (or all queues they are a member of ) if they don’t answer a
call. Specific behavior can be modified by the Auto Pause Delay as well Auto Pause
Busy/Unavailable settings if supported on this version of Asterisk.
Auto Pause on
Busy
When set to Yes agents devices that report busy upon a call attempt will be considered as a
missed call and auto paused immediately or after the auto pause delay if configured
Auto Pause on
Unavailable
When set to Yes agents devices that report congestion upon a call attempt will be considered as
a missed call and paused immediately or after that auto pause delay if configured
Auto Pause Delay This setting will delay the auto pause of an agent by auto pause delay seconds from when it
last took a call. For example, if this were set to 120 seconds, and a new call is presented to the
agent 90 seconds after they last took a call, will not be auto paused if they don’t answer the
call. If presented with a call 120 seconds or later after answering the last calls, this will have
no effect.
Capacity Options
Max Callers
Maximum number of people waiting in the queue (0 for unlimited )
Join Empty
Determines if new callers will be admitted to the Queue, if not, the failover destination will be
immediately pursued. The options include:
Yes
Always allows the caller to join the Queue.
Strict
Same as Yes but more strict. Simply speaking, if no agent could answer the phone
then don’t admit them. If agents are infuse or ringing someone else, caller will still be
admitted.
Ultra Strict
Same as Strict plus a queue member must be able to answer the phone ‘now’
to let them in. simply speaking, any ‘available’ agents that could answer but are currently
on the phone or ringing on behalf of another caller will be considered unavailable.
No
Callers will not be admitted if all agents are paused, show an invalid status for their
device, or have penalty values less than QUEUE_MAX_PENALTY (not currently set in
FreePBX dialplan).
Loose
Same as No except Callers will be admitted if there are paused agents who could
become available.
Leave Empty
Determines if callers should be exited prematurely from the queue in situations where it
appears no one is currently available to take the call. The options include:
