57
Display
Cause
Solution
Error
123
The monitor has
malfunctioned.
Turn off and restart your monitor. Refer to sub-
section 7.4 (page 52).
If the error still appears, contact customer
service. Refer to section 13 (page 69).
8.2 Troubleshooting
Problem
Cause and Solution
Nothing appears on
the display of the
monitor.
• Charge the battery. Refer to sub-section 2.1 (page 19).
• Your monitor is turned off. Refer to sub-section 2.4 (page
23) to turn on your monitor.
Readings appear too
high or too low.
Blood pressure varies constantly. Many factors including
stress, time of day, and/or how you apply the band, may
affect your blood pressure. Review sub-section 3.1
(page 25).
Any other
communication issue
occurs.
Follow the instructions shown in the smart device, or visit
the “Help” section in the app for further help.
If the problem still persists, contact customer service. Refer
to section 13 (page 69).
The monitor cannot be
operated.
Turn off and restart your monitor. Refer to sub-section 7.4
(page 52).
If your monitor still does not operate, contact customer
service. Refer to section 13 (page 69).
8. Error Messages and Troubleshooting
