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5
The screen for the
thermal image only
displays red and yellow
colour after operations
for some time.
The TRS/Camera Unit had
been moved.
Check and adjust the camera unit to the
desired position. Refer to section 4.3.1 to
set the TRS.
6
Screen for the thermal
image display multiple
patches of red colour
despite no febrile
people in the vicinity.
Distance between TRS and
camera unit is less than 3m.
Shift the TRS 10 - 16ft (3 - 5m) away from
the camera unit.
7
The User role is unable
to access one or more of
the following functions:
1. Set TRS
2. Trigger
3. Zone
4. Mask 1
5. Mask 2
6. Audio Alarm
Admin has not allowed the
User access rights to any of
the functions.
Admin needs to login and grant the User
permission to gain access.
8
Firmware version of the
camera is read 0.
The firmware of the camera
has not been updated yet.
Refer to section 8.6 on how to do firmware
update of the camera.
9
Neither the day nor
thermal images of the
camera are displayed on
the monitor.
The camera did not boot up
correctly.
Reinsert the power cable into the camera.
Wait for 30 seconds after rebooting.
IP address of the new camera
IP and the current camera IP
do not match.
Check the current and new camera IP
addresses. If one of it is different, change
to the respective IP address set and save.
10
TRS cannot be
connected to the
camera and console.
Camera is not connected to
the correct TRS ID.
Look at the TRS ID found at the sticker
pasted on the TRS and type in the ID.
If it still could not connect, refer to section
4.3.6 on scanning the TRS.
11
Cannot record video
after tapping on either
“24HR Record” or “Rec
on Detect”.
The USB drive or micro SD
card has no free space
available.
Switch to another USB drive or micro SD
card with available free space.
12
When tapping the
“Export Video” button,
the video cannot be
exported.
The USB drive or micro
SD card has no free space
available.
Replace to another USB drive or micro
SD card with free space and re-export the
video.
13
The User or Admin has
forgotten their password
and cannot access the
menu.
The password has been
changed.
Do a factory reset on the console. Unplug
the power cable from console and wait for
5 seconds. Plug back in power cable and
wait for 30 seconds before unplugging
again. Repeat the procedure 5 times.
