Olivetti d-COLOR MF652, Troubleshooting Manual

Page: 47 / 121

d-Color MF 752/652 6-5
6.1 Cannot print 6
Print processing on the compu-
ter has finished, but printing
does not start. Is there sufficient available com-
puter memory? Perform a test printing to check
whether printing is possible.
If test printing is successful, this
indicates there are no problems
on this machine or with the print-
er driver. In this case, remove the
cause of memory shortage.
If test printing fails, resolve any
problems that may be occurring
in the machine or with the printer
driver.
For the test printing procedure,
refer to page 6-9.
If network connection is in place,
is the printer controller connect-
ed to the network? Check with the network adminis-
trator.
Is the machine in enhanced se-
curity mode? Configure authentication set-
tings in enhanced security mode.
For details on authentication set-
tings in enhanced security mode,
refer to [User's Guide: Print Op-
erations].
Printing order is disturbed - a
job sent later is printed before
the preceding jobs. Has an error occurred in this ma-
chine, for example, the paper has
run out? When [Job Priority Operation
Settings] is enabled in the [Ad-
ministrator Settings] of the print-
er, only the jobs that are not
experiencing problems are proc-
essed and those with any prob-
lem are held in queue.
Secure printing cannot be proc-
essed. Is [Password Rules] set to [Ena-
ble] on this machine? If [Password Rules] is set to [En-
able], set a password that satis-
fies the password rules.
Does the encryption passphrase
match between the printer driver
and the machine? Specify the same encryption
passphrase for this machine and
the printer driver.
For the encryption passphrase
setting procedure for the printer
driver, refer to page 6-11
A file has disappeared after be-
ing saved in a User Box from a
computer. Is the setting for deleting files in a
User Box configured on the ma-
chine? Check the User Box settings for
the machine. For information on
configuring the setting to delete
files in a User Box, refer to [Us-
er's Guide: Box Operations].
Printing in user authentication or
account track mode is not avail-
able. Are the user name or account
name, and password correct? Enter the correct user name, ac-
count name and password.
Is the user authentication or ac-
count track enabled in the printer
driver? Enable user authentication or ac-
count track on the printer driver.
For the procedure for enabling
user authentication and account
track in the printer driver, refer to
page 6-12.
Does the encryption passphrase
match between the printer driver
and the machine? Specify the same encryption
passphrase for this machine and
the printer driver.
For the encryption passphrase
setting procedure for the printer
driver, refer to page 6-11
Printing in user authentication or
account track mode is not avail-
able. Is the entered user name or ac-
count name authorized? Check that printing of the current
user name/account name is per-
mitted?
For information on how to check
the permitted functions, refer to
[User's Guide: Web Manage-
ment Tool].
Description of problem Check points Remedy