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Oki MC573dn, User Manual

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Oki MC573dn User Manual Download Page 199

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9. Troubleshooting

Scan Problems

This section describes problems with the scan function.

If you cannot solve a problem with the following solutions, contact your dealer.

•

Unable to Scan

• Scan To E-Mail Problems (Advanced Manual)
• E-mail/Internet fax/FaxServer Error Code (Advanced Manual)
• Scan To Computer Problems (Advanced Manual)
• Unable to Save Files in a Network Folder (Advanced Manual)
• Network Connection Problems (Scan) (Advanced Manual)
• Wireless LAN Connection Problems (If Wireless LAN Module is Fitted) (Scan) (Advanced 

Manual)

Unable to Scan

Point to check

Solution

Reference

Is the machine turned off?

Turn on the machine.

Turning On the Machine

Is the cable connected to the 
machine?

Check the cable connections, and then 
connect the cables properly.

Connecting a LAN Cable/USB 
Cable

Is there any damage to the cable?

Change the cable.

-

Is the network setting correct?

Set the network setting correctly.

Connecting a LAN Cable/USB 
Cable

Has any error occurred?

Follow the on-screen instructions on 
the display screen of the machine.
If you use the Scan To PC function, 
refer to "Scan To Computer Problems 
(Advanced Manual)".

Error Message List

Scan To Computer Problems 
(Advanced Manual)

Summary of Contents for MC573dn

Page 1: ...MC573 ES5473 MFP User s Manual...

Page 2: ...s Machine 43 Language Setup 43 Setting Date and Time 45 Setting the Administrator Password 47 Fax Setup 48 Network Settings 50 E mail Setting 51 Test Print 54 Connecting to a Wireless LAN Only When th...

Page 3: ...tions When Replacing Consumables 158 Replacing the Toner Cartridges 159 Replacing the Image Drum 163 Replacing the Image Drum and Toner Cartridge at the Same Time 167 Cleaning Each Part of the Machine...

Page 4: ...4 Scanner Specifications 223 Printing Specifications 223 Network Specifications 224 Wireless LAN Specifications Option 225 Contact Us 226...

Page 5: ...1 Before starting Cautions Related to Safety General Cautions About This Manual Trademarks and Other Information License...

Page 6: ...ting Cautions Related to Safety Indicates additional information which if ignored or not followed may result in personal injury or death Indicates additional information which if ignored may result in...

Page 7: ...left plugged into the outlet for an extended period of time dust adheres on the bases of the plug blades and a short may occur possibly resulting in fire Do not vacuum spilled toner with an electric...

Page 8: ...field of vision Do not touch a broken liquid crystal display Injury may result If you get liquid liquid crystal spilled from the liquid crystal display into your eyes or mouth immediately rinse with a...

Page 9: ...Data Corporation Manual Composition User s Manual PDF Stored in the DVD ROM which comes with the machine Advanced Manual PDF Download this manual from the Oki Data web site and refer to it Online Man...

Page 10: ...option or other items that are displayed on the display screen on the operator panel Indicates a menu window or dialog name that is displayed on the screen on a computer They can be clearly distinguis...

Page 11: ...for EMC directive 2014 30 EU compliance and configurations other than this may affect that compliance ENERGY STAR Target countries of the ENERGY STAR program are the United States Canada and Japan It...

Page 12: ...12 1 Before starting ENVIRONMENTAL INFORMATION...

Page 13: ...reby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the...

Page 14: ...he Optional Equipment Connecting a Telephone Line Connecting the Power Code Connecting a LAN Cable USB Cable Loading Paper in the Tray Checking the Setting Information Setting Up This Machine Connecti...

Page 15: ...stall the machine in a location subject to high temperatures or in a location near fire Do not install the machine in a location where chemical reactions may occur such as a laboratory Do not install...

Page 16: ...rpet Do not install this machine in a closed room or other locations with bad circulation and ventilation If you use this machine in a small room continuously for an extended period of time make sure...

Page 17: ...17 2 Setting Up Side view when the additional tray unit is installed...

Page 18: ...idge is not installed in the ES model Install the toner cartridge that is included in this machine Refer to Replacing the Image Drum Software DVD ROM Power cord Telephone cable Envelope lever The enve...

Page 19: ...Packaging and cushioning materials are required for transporting the machine Do not dispose of it and keep it for future use 1 Remove the machine from the box and then remove accessories cushioning ma...

Page 20: ...all 4 toner cartridges If you close the output tray without turning the blue lever it may cause a malfunction Be sure to turn the blue lever until its top aligns on the lug in the back of the toner c...

Page 21: ...the toner cartridges place the fuser unit into the machine While setting the fuser unit be careful not to hit it to the LED head 11 Push the levers on the fuser unit to lock 12 Close the output tray a...

Page 22: ...22 2 Setting Up 13 Hold the handle B to close the scanner unit...

Page 23: ...ule when you want to use a wireless connection After installing be sure to change the wireless LAN setting from DISABLE to ENABLE on the operator panel 1 Check that the machine is turned off and power...

Page 24: ...reless LAN Module is Mounted Attach the additional tray unit when increasing the number of sheets or paper to be set is needed Up to 2 trays can be installed Set the number of trays on the printer dri...

Page 25: ...o install two additional trays fix them together with the lock pieces 3 Slowly stack the machine on the additional tray unit aligning their back sides and right sides 4 Screw the machine and additiona...

Page 26: ...is installed When the machine is connected to a network over Bonjour When the machine is connected via USB interface Setting Additional Tray s to the Windows PCL Printer Driver 1 Click Start and then...

Page 27: ...number of trays for Available Trays in Installable Options 5 Click OK Setting Additional Tray s to the Mac OS X Printer Driver 1 Select System Preferences from the Apple menu 2 Click Printers Scanner...

Page 28: ...reception fails set Super G3 to OFF You cannot connect an ISDN line directly To connect use a terminal adapter TA and connect to the LINE connector of the machine Connecting to the Public Line If Usi...

Page 29: ...to a public line analog c 2 Remove the telephone connector cover d 3 Plug the telephone cable f that is connected to the external telephone into the TEL connector e of the machine A telephone that is...

Page 30: ...the machine may not be able to receive the fax If you connect a telephone with the fax function disable the fax function of the telephone disable fax reception before using In the case of direct inter...

Page 31: ...ADSL modem f into the LINE connector b of the machine 2 Connect the phone line splitter e to the ADSL modem f with a telephone cable g and then plug another telephone cable h into the public line ana...

Page 32: ...door phones Business Phone is a simple switcher which accommodates three or more telephone lines with which many telephones can be shared allowing for extension phones or other usage 1 Plug the telep...

Page 33: ...the public line analog c into the LINE connector b of the machine 2 Remove the telephone connector cover 3 Plug the telephone cable f that is connected to the CS tuner or digital television e into the...

Page 34: ...g the power cord into the outlet Do not plug or unplug the power cord with wet hands Install the power cord in a location where users cannot step on it and do not place any object on the power cord Do...

Page 35: ...35 2 Setting Up 1 Plug the power cord into the power connector 2 Plug the power cord into the outlet...

Page 36: ...nect the cable in the following steps Connecting a LAN Cable Connecting a USB Cable A LAN cable is not supplied 1 Prepare a LAN cable category 5e or higher twist pair straight and hub 2 Check that the...

Page 37: ...end of the LAN cable into the network interface connector 5 Pass the LAN cable under the tab and then close the interface cover 6 Insert the other end of the LAN cable into the hub Go to the procedure...

Page 38: ...pen the interface cover on the back side of the machine pressing the center part of it 4 Insert one end of the USB cable into the USB interface connector on the machine Do not insert the USB cable int...

Page 39: ...For Windows do not insert the other end of the USB cable into the computer until the instruction is displayed on the screen when the driver installation is in progress Go to the procedure to Loading P...

Page 40: ...t Paper Types That Can be Loaded 1 Pull the paper cassette out 2 Slide the paper guide a to the width of paper to be loaded 3 Slide the paper stopper b to the length of paper to be loaded 4 Fan a stac...

Page 41: ...41 2 Setting Up 7 Replace the paper cassette into the machine Push the paper cassette until it stops...

Page 42: ...e You can enter up to 20 digits Sender ID Set the sender s information You can enter up to 22 characters Item Description Setting Value IP Address Set the IP address of the machine Subnet Mask Set a s...

Page 43: ...he simplest steps are shown here Language Setup Setting Date and Time Setting the Administrator Password Fax Setup Network Settings E mail Setting Test Print 1 Press the power switch on the operator p...

Page 44: ...he desired keyboard layout 4 Press Close The screen switches automatically in about 7 seconds without pressing Close 5 Press Continue with default settings 6 Check that the consumables and wiring are...

Page 45: ...n is displayed and then press Next The time zone setting screen appears 2 Press Select for the time zone you want to use Press to switch screens 3 Set daylight saving time Select a setting suitable to...

Page 46: ...ric keypad icon 6 Press the Day entry box once to enter the day 7 Press the Year entry box once to enter the year and then press Next 8 Use or the numeric keypad on the operator panel to enter the cur...

Page 47: ...ssword screen appears 2 Enter a new administrator password and press Next We suggest you to write down the set password not to forget it The administrator password is required when changing the settin...

Page 48: ...n switches automatically in about 7 seconds without pressing Close If you do not want to use the fax function press Skip to go to Network Settings 1 Check that the 4 Fax Setting screen is displayed an...

Page 49: ...nd press Next 3 Enter the sender s information sender s name and press Next on the touch panel The setting values are updated The information set here is sent to the other party who receives your fax...

Page 50: ...eed to make the network settings here Press Skip twice and go to Test Print The wireless connection settings are to be performed after Easy Setup is finished 2 Check that the wiring has correctly been...

Page 51: ...have an e mail address that this machine uses obtain the e mail address by making a contract with a provider or using other ways Make Network Settings before using this function If you want to receiv...

Page 52: ...ddress and press Next on the touch panel 3 Use the numeric keypad on the operator panel to enter the SMTP port and press Next 4 Select SMTP Encryption 5 Enter the sender s address and press Next on th...

Page 53: ...th or POP Before SMTP is selected enter the user name and password and then press Next 8 Set whether to send a test mail To send a test mail enter a destination address capable of receiving 9 After up...

Page 54: ...t to print test page press Skip The Easy Setup is complete and the home screen appears 1 Check that the 7 Print Test screen is displayed and then press Next The Print Test screen is displayed 2 Click...

Page 55: ...at the menu map is printed and then press Close 5 Press Complete The Easy Setup is complete and the home screen appears You can change the settings from Device Settings Easy Setup at the top of the ho...

Page 56: ...t the machine does not enter Deep Sleep mode but enters Sleep mode Do not place any electric products that emit weak radio waves such as microwaves or digital cordless telephones close to the machine...

Page 57: ...y Connecting to the Machine Directly You can use the machine as a wireless access point to directly connect wireless devices computers tablets smartphones etc Check the following 1 Check if your wirel...

Page 58: ...OK The factory default administrator name and password are admin and 999999 respectively If the administrator password is changed in Easy Setup enter the updated password 5 On the administrator login...

Page 59: ...nt supports WPS you can connect to the wireless LAN with the WPS button Selecting a Wireless LAN Access Point from the Operator Panel to Connect If a wireless access point does not support WPS you can...

Page 60: ...Settings on the touch panel 5 Press once and press Wireless Infrastructure Setting 6 Enter the administrator name and password and press OK The factory default administrator name and password are adm...

Page 61: ...Wireless infrastructure settings screen 10 Follow the onscreen instructions to set the IP address subnet mask default gateway and DHCP v6 Ask your provider or network administrator about the setting v...

Page 62: ...less LAN access points The following screen is displayed for approximately 2 minutes during which press and hold the WPS button for the wireless LAN access point for a few seconds You cannot operate t...

Page 63: ...ccess point you want to use from the wireless LAN access points that the machine detects to establish a connection In such a case you must enter an encryption key 1 Check the SSID and encryption key b...

Page 64: ...rd and press OK The factory default administrator name and password are admin and 999999 respectively The following message is displayed for approximately 5 seconds 7 Press Enable 8 If your environmen...

Page 65: ...k default gateway and DHCP v6 Ask your provider or network administrator about the setting value 11 Press Close when the Wireless infrastructure settings are complete The screen switches automatically...

Page 66: ...y that you checked in step 1 and then press OK The encryption key varies depending on the wireless LAN access point or security If the WPA Pre shared Key is displayed If WEP Key is displayed If neithe...

Page 67: ...ncluded in a wireless LAN access point or other documents and write the information down If the encryption method is WPA EAP and WPA2 EAP set from the Web page of this machine For details open the Web...

Page 68: ...rd and press OK The factory default administrator name and password are admin and 999999 respectively The following message is displayed for approximately 5 seconds 7 Press Enable 8 If your environmen...

Page 69: ...tions to set the IP address subnet mask default gateway and DHCP v6 Ask your provider or network administrator about the setting value 11 Press Close when the Wireless infrastructure settings are comp...

Page 70: ...ou checked in step 1 and then press Next The encryption key varies depending on the wireless LAN access point or security 16 The procedure depends on the encryption method you selected in step 15 If y...

Page 71: ...f the antenna mark is displayed at the top right of the touch panel the connection is established correctly The antenna mark may not be displayed on some screens such as the copy top screen If the wir...

Page 72: ...the factory default If the machine is connected to the network using a LAN cable you do not need this operation 1 Check that the machine is turned on 2 Press Device Settings at the top of the home sc...

Page 73: ...K 6 Press once and press Network Menu 7 Press Network Setup 8 Press Network Setting 9 Press Enabling Default Gateway Enabling Default Gateway is set to Wireless Infrastructure Pressing Enabling Defaul...

Page 74: ...Manual Setup If your wireless devices do not support WPS PBC push button you can enter SSID and Password of the machine in your wireless devices to connect to the wireless LAN AP mode Automatic conne...

Page 75: ...5 2 Setting Up 6 Press Network Menu 7 Press Network Setup 8 Press Wireless AP Mode Setting The message below is displayed for about five seconds 9 Press Enable 10 Press Automatic connection push butto...

Page 76: ...ton you can enter SSID and Password of the machine in your wireless devices to connect to the wireless LAN 1 Turn on the machine If the Do you want to Set up wireless message appears select the Do not...

Page 77: ...elow is displayed for about five seconds 8 Press Enable 9 Press Manual Setup 10 Check the SSID and Password of the machine 11 Enter the SSID and Password that you checked in step 10 to connect the mac...

Page 78: ...ck the status of this machine before installing This machine is turned on For network connection this machine is connected to the network via a LAN cable and required information such as IP address is...

Page 79: ...Install Optional Software Installation starts The following software is installed PCL6 Printer Driver Including Network Extension and Color Swatch Utility Scanner Driver ActKey FAQ Install other softw...

Page 80: ...80 2 Setting Up 10 Click Complete 11 Click Next If the following dialog is displayed click Yes...

Page 81: ...anced Manual Install the Mac OS X scanner driver 1 Make sure that the machine and a computer are connected and the machine is turned on and then insert the included Software DVD ROM into the computer...

Page 82: ...the Mac OS X PS printer driver When the installation is complete print a test page in step 15 1 Make sure that the machine and a computer are connected and the machine is turned on 2 Insert the Softw...

Page 83: ...machine and then select OKI MC573 PS in Use To change the name enter a new name into Name 11 Click Add 12 If the confirmation screen for optional equipment appears click OK Types of Names Displayed in...

Page 84: ...d to Printers and OKI MC573 PS is displayed for Kind If OKI MC573 PS is not displayed for Kind correctly click delete the machine from Printers and then newly perform steps 8 to 12 14 Click Open Print...

Page 85: ...3 Basic Operations Names of Components Basic Operations on the Operator Panel Turning On or Off the Machine Loading Paper Setting a Document This section describes basic operations of this machine...

Page 86: ...omatically d Operator panel Basic Operations on the Operator Panel This is the panel to operate the printer You can find touch panel and operation buttons on the panel e USB port Port to insert a USB...

Page 87: ...ol Name Description a Telephone connector Insert the cable of the external telephone when using the fax b LINE connector Insert the supplied telephone cable when using the fax c Rear output tray Open...

Page 88: ...unit Fix toner on paper c Toner cartridge Image drum Y yellow Toner cartridges contain toner which is used for printing Image drum shapes letters and images Toner cartridges and image drums are consum...

Page 89: ...T button Displays the print function screen 6 FAX button Displays the fax function screen 7 DATA IN MEMORY indicator Lights up when data remains in memory 8 STATUS button Displays the status menu Flas...

Page 90: ...ng The screen that appears when the machine is turned on and gets ready to be used can be changed from Device Settings Admin Setup Manage Unit Default Mode on the touch panel Name and Functions on the...

Page 91: ...tain and Care for the Unit Feeder Rollers LED head Scanner reader Item Description 1 Stationary button area Displays buttons that appear on the screen at all times Only available buttons are displayed...

Page 92: ...the character you want to enter The screen below shows an image when holding down the a button Switching the Entry Mode Numbers Alphabetic Characters 1 Press Alpha or Symbol Entering Characters Item D...

Page 93: ...ntered character move the cursor to the right of the character To move the cursor press or To clear characters you entered in a row press and hold the back space button or CLEAR button Entering with t...

Page 94: ...f the machine Turning On the Machine Turning Off the Machine 1 Check that no documents are set on the document glass or in the ADF and the ADF cover is closed 2 Press the power switch for approximatel...

Page 95: ...force shut down the machine Use this method only if a problem occurs For troubleshooting of this machine see Troubleshooting 1 Press the power switch for approximately a second The System moves to sh...

Page 96: ...If You Do Not Use This Machine for an Extended Period of Time If you do not use this machine for an extended period of time due to holidays trips or other reasons unplug the power cord from the outle...

Page 97: ...aper If you print on paper that is not recommended by Oki Data check the print quality and the movement of the paper thoroughly in advance to ensure that there are no problems Plain paper About Paper...

Page 98: ...aper size mm Values in brackets are inch sizes Paper weight Partly printing paper Subject to plain paper 64 to 220 g m2 17 to 58 lb Color paper Subject to plain paper 64 to 220 g m2 17 to 58 lb Paper...

Page 99: ...type with glue that remains intact when subjected to hot roll pressure fusing in the machine Window envelopes are not suitable Labels Labels must be of the type recommended for use in copiers and lase...

Page 100: ...out 2 Slide the paper guide a to the width of paper to be loaded 3 Slide the paper stopper b to the length of paper to be loaded 4 Fan a stack of paper well and then align the edges of the paper 5 Lo...

Page 101: ...g on the paper fed from the MP tray To stop printing open the output tray For instructions on how to remove paper see If Paper Jams Occur If you open and close the MP tray vigorously the paper feed ro...

Page 102: ...its edge touches the paper feed entrance Do not load paper above the mark When a printer is in the power saving mode press the Power Save button to restore from the mode 7 Set Paper Size Media Type a...

Page 103: ...sunlight Near the inside of an exterior wall On an uneven surface Where static electricity may be generated Where temperature excessively rises high and temperature rapidly changes Near this machine a...

Page 104: ...ADF Set the document on the document glass Documents with holes or tears Documents folded or damaged Documents with fold lines or badly curled or rolled documents Damp documents Documents that are stu...

Page 105: ...hard document gently Do not set a document that has sharp protrusions About the Scannable Area Texts or images within the 2 mm area from the edges of standard paper cannot be scanned Do not jog a docu...

Page 106: ...t the document so that its top edge is pulled into the ADF first 5 Align the document guide to the document width If document feed problems often occur when documents are sent from the ADF reduce the...

Page 107: ...n is set to Landscape align the right edge of the document with the upper left corner of the glass Do not press the document glass forcefully 3 Close the document glass cover gently Do not close the d...

Page 108: ...4 Copy Copying Cancelling Copying Specifying the Number of Copies Descriptions of Screens for Copy...

Page 109: ...h panel display switches to the copy top screen 2 Set a document in the ADF or on the document glass 3 Set the copy setting if necessary Useful Functions Advanced Manual For a Better Finish Advanced M...

Page 110: ...110 4 Copy Cancelling Copying You can cancel copying before a message is displayed to inform you that copying is complete 1 Press the STOP button when scanning the document...

Page 111: ...n the touch panel 4 Enter the number of copies by using the numeric keypad or the numeric buttons If you entered with the touch panel press OK You can enter the number of copies from 1 to 999 If you e...

Page 112: ...w to Customize the Touch Panel Advanced Manual 6 Function Settings Displays the current settings The setting can be changed for certain functions 7 Device Settings Specifies various settings such as A...

Page 113: ...in Specifies top bottom right or left margin on printed copy 6 ID Card Copy Copies both sides of an ID card such as a driver s license on one side of a sheet of paper 7 Omit Blank Page Skips blank pag...

Page 114: ...ion Settings Screen Item Description 1 Setting display area 1 Displays the current settings for displayed items 2 Setting display area 2 Displays a list of settings that are not displayed in the setti...

Page 115: ...5 Scan Sending Scanned Data as an E mail Attachment Saving Scanned Data in a Shared Folder Cancelling Scanning Descriptions of Screens for Scan...

Page 116: ...ansmission Data Advanced Manual Checking Results of Scan To E mail Advanced Manual If the machine is set up from Easy Setup E mail Setting skip Before Using Scan To E mail If the information is not se...

Page 117: ...the access control is enabled and E mail address of the user who currently logs in is registered the E mail address of the user is automatically entered in To 4 Check the Scan To E mail tab is selecte...

Page 118: ...button Specifying a Destination from Address Book or Group List Advanced Manual Specifying a Destination Using One touch Button Advanced Manual Specifying a Destination from Transmission History Advan...

Page 119: ...folder Create a shared folder in a computer in which the scanned document is saved 1 Click Start on the Windows task bar right click Computer and then click Properties 2 Check the name of Computer na...

Page 120: ...network you cannot specify the computer with the computer name the transmission destination computer name In such a case use the IP address of the computer to set Example 192 168 0 3 share 7 Press Nex...

Page 121: ...Module is Mounted Creating a Shared Folder in a Computer The following procedure uses the factory default setting 1 Press Scan on the touch panel or the SCAN button on the operator panel 2 Set a docum...

Page 122: ...122 5 Scan Cancelling Scanning You can cancel scanning while a message is being displayed to inform you that scanning is in progress 1 Press the STOP button on the operator panel...

Page 123: ...in this area If at least 1 destination is specified you can press Display all to edit add or delete a destination 2 Shortcut buttons Displays shortcut buttons for using certain scan functions The scre...

Page 124: ...Scan Size Specifies the scan size when scanning a document 8 Register to Job Macro Registers current settings to Job Macro 9 Displays Help topics Item Description 1 Duplex Scan Specifies duplex scanni...

Page 125: ...mat for the scanned file 3 Encrypted PDF Creates an encrypted password protected scanned file This function is available only when the file format is set to PDF or HC PDF 4 Compression Rate Specifies...

Page 126: ...buttons Displays destinations assigned to one touch buttons Press a button to add a destination 4 Function Settings Displays the current settings The setting can be changed for certain functions 5 Dis...

Page 127: ...ned images 5 Omit Blank Page Skips blank pages when scanning Item Description 1 Image Settings Specifies the following image settings Density Document Type Resolution Background Removal Show Through R...

Page 128: ...ile on the Profile tab Function Settings Scan Setting Tab Item Description 1 Setting display area 1 Displays the current settings for displayed items 2 Setting display area 2 Displays a list of settin...

Page 129: ...a Computer Mac OS X Cancelling a Print Job About Screens and Functions of Each Printer Driver Descriptions of Screens for Print WordPad for Windows and TextEdit for Mac OS X are used as examples The s...

Page 130: ...from a Computer Windows For Windows PCL Printer Driver For Windows PS Printer Driver 1 Open the file to print 2 Select Print from the File menu 3 Select the printer driver 4 Click Preferences For Wind...

Page 131: ...settings in each tab to suit your needs 6 Click OK 7 Click Print on the Print Screen 1 Open the file to print 2 Select Print from the File menu 3 Select the PS printer driver 4 Click Preferences For...

Page 132: ...132 6 Print 5 Change the settings in each tab to suit your needs 6 Click OK 7 Click Print on the Print screen...

Page 133: ...er 1 Open the file to print 2 Select Print from the File menu 3 Select the machine from Printer 4 Select the paper size from Paper Size 5 Change the settings on each panel to suit your needs If settin...

Page 134: ...omputer If you send a large amount of data from a computer by accident you can cancel printing on the computer For Windows 1 Click Start and then select Devices and Printers 2 Right click the printer...

Page 135: ...edia Specifies the paper size type weight paper feed method or other settings 4 Finishing Mode Specifies the multi page printing booklet printing poster printing or other settings 5 2 Sided Printing D...

Page 136: ...e Specifies the print type 5 Advanced Sets other printing settings 6 Default Resets each setting value in the tab to its default setting value Item Description 1 Watermarks Specifies when you want to...

Page 137: ...page order to print 4 Page Format Specifies the number of pages that is printed on a sheet of paper and booklet printing 5 Image layout Displays a sample image for the set layout 6 Advanced Allows yo...

Page 138: ...per of a different size from that of the document 4 Watermarks Specifies when you want to use stamp print 5 Overlays Sets when printing print formats which are registered to the printer beforehand as...

Page 139: ...Border Specifies a type of a boundary 4 Two Sided Specifies when performing duplex printing 5 Reverse page orientation Reverses the direction of a page to print by selecting this check box 6 Flip hori...

Page 140: ...r size check box is selected 6 Scale down only Only reduces a document to fit the output paper size by selecting this check box Item Description 1 All Pages From Specifies the paper feed tray If you s...

Page 141: ...anel Item Description 1 Grayscale Specifies to use monochrome printing 2 Color Specifies alignment to color mode when printing in color Item Description 1 Quality1 Quality2 Feed Paper Specifies the pr...

Page 142: ...s check box if you set user authentication when printing 2 User Name The user name for user authentication 3 Password The password for user authentication 4 Authentication type Specify an authenticati...

Page 143: ...Print Supply Levels Panel The Supply Levels panel may not appear depending on the environment such as how to connect to the device Item Description 1 Consumables Displays the remaining amount of consu...

Page 144: ...ent print job to their default settings 10 Device Settings Specifies various settings such as Administrator Setting 11 Online Switches this machine online Item Description 1 Stationary button area Dis...

Page 145: ...7 Fax Basic Operations of Fax Functions Setting for Receptions Descriptions of Screens for Fax...

Page 146: ...on Advanced Manual Displaying a Preview Image Advanced Manual Cancelling a Fax Transmission Receiving a Fax Advanced Manual Paper Size Priority Advanced Manual Checking the Communication Status Transm...

Page 147: ...e Advanced tab to preview the image to send 7 Press the START button Cancelling During a Transmission Cancelling a Reserved Transmission Cancelling During a Transmission You can cancel a fax transmiss...

Page 148: ...148 7 Fax A fax that is being sent is displayed on the top of the list 5 Press Yes on a confirmation screen...

Page 149: ...anced Manual Setting TAD Mode Advanced Manual Block Junk Fax Advanced Manual Previewing a Received Fax Advanced Manual Fax Ready Mode is set by factory default Change the setting according to your env...

Page 150: ...dministrator name and password are admin and 999999 respectively 5 On the administrator log in screen press OK 6 Press once to switch the screens and then press User Install 7 Press once to switch the...

Page 151: ...4 sec ON 0 2 sec OFF 0 8 sec ON 4 sec OFF repeat Type 4 0 3 sec ON 0 2 sec OFF 1 sec ON 0 2 sec OFF 0 3 sec ON 4 sec OFF repeat Country Code New Zealand This pattern is to apply to New Zealand s DRD T...

Page 152: ...and Faxes Tel Fax Ready Mode If Tel Fax Ready Mode is set you can use the telephone and fax To receive calls you must connect a telephone to the machine in advance The machine automatically detects a...

Page 153: ...age is played and fax reception automatically starts Receiving a Call The answering machine rings a response message is played and a message recording starts When Using as a Telephone Normally Tel Rea...

Page 154: ...isplay all to edit add or delete a destination 2 Shortcut buttons Displays shortcut buttons for using fax functions The screen image shows the factory default setting Shortcut buttons on the screen ca...

Page 155: ...pecifies the resolution to scan a document 7 Scan Size Specifies the scan size when scanning a document 8 Register to Job Macro Registers current settings to Job Macro Item Description 1 Density Adjus...

Page 156: ...ings Destination Tab Add edit or delete a destination to which a fax is sent Function Settings Scan Setting Tab Item Description 1 Setting display area 1 Displays the current settings for displayed it...

Page 157: ...8 Maintenance Replacing Consumables Cleaning Each Part of the Machine This section describes how to maintain the machine to keep the machine comfortable and extend its life...

Page 158: ...acuum cleaner Vacuuming spilled toner with an electric vacuum cleaner may result in ignition due to sparks from electric contacts or other reasons If toner spills on the floor or other places wipe the...

Page 159: ...one year following breaking the seal If you replace the toner cartridge image drum while it is being used the toner consumption will not be counted normally By opening and closing the output tray aft...

Page 160: ...l the tip aligns on the lug of the cartridge 6 Lift the toner cartridge d from right side and remove it from the machine While removing consumables be careful not to hit them to the LED head 7 Unpack...

Page 161: ...e from the toner cartridge 10 Insert a new toner cartridge d by aligning its left side indentation f with the protrusion g on the image drum so the toner cartridge and image drum color labels align Th...

Page 162: ...he toner cartridge is not securely attached printing quality may deteriorate 12 Wipe the lens of the LED head with a soft tissue paper lightly Do not use solvents such as methyl alcohol or thinners Th...

Page 163: ...New image drum message is displayed When Device Settings Admin Setup Manage Unit System Setup Near Life Status on the touch panel is set to Disable the COLOR Image Drum Near Life message does not app...

Page 164: ...ntify the image drum that reached its lifetime by its label color 5 Remove the image drum c from the machine and place the image drum on a flat surface While removing consumables be careful not to hit...

Page 165: ...ner cartridge and image drum color label align Then insert the right side gently into place 12 Hold the cartridge pinch the tip of blue lever d of the toner cartridge and turn forward until the tip al...

Page 166: ...nner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen open and...

Page 167: ...r more Do not leave the image drum for 5 minutes or more even under room light 1 Prepare new image drum and toner cartridge 2 Hold the handle B and open the scanner unit a completely 3 Press the butto...

Page 168: ...face 7 Remove the desiccant pack 8 Remove the toner cover 9 Unpack a new toner cartridge 10 Shake the cartridge several times vertically and horizontally 11 Remove the tape d from the toner cartridge...

Page 169: ...he toner cartridge and turn forward until the tip aligns on the lug of the cartridge If you close the output tray without turning the blue lever when installing the toner cartridge into the image drum...

Page 170: ...of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen open and close the ADF cover 17 Please recycle image drums and toner cartridges If you must dispos...

Page 171: ...Tray 2 Tray 3 Advanced Manual Cleaning the Paper Feed Rollers MP Tray Advanced Manual Cleaning the LED Head Clean the document glass once a month to maintain image quality of the printouts Do not use...

Page 172: ...of ADF to fall and get in the way of loading documents If the document feed roller of ADF has fallen open and close the ADF cover Clean the LED head if vertical white lines appear images are faded or...

Page 173: ...ly and push the center of the output tray for confirmation 5 Hold the handle B to close the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall...

Page 174: ...9 Troubleshooting If Paper Jams Occur If a Document Jam Occurs Copy Problems Scan Problems Print Problems Fax Problems If an Error Message is Displayed on the Operator Panel...

Page 175: ...d see the corresponding page If the Error Code is 370 371 372 If the Error Code is 380 381 382 385 389 If the Error Code is 390 If the Error Code is 391 392 393 If the Error Code is 409 1 If documents...

Page 176: ...d place the image drums on a flat surface While removing consumables be careful not to hit them to the LED head 5 Cover the removed image drums with paper so that the image drums are not exposed to li...

Page 177: ...ou 8 Tilt back the lock levers d on the both sides of the fuser unit toward you 9 Hold the fuser unit handle and lift the fuser unit out of the machine While removing the fuser unit be careful not to...

Page 178: ...2 Hold the lock levers of belt unit and place the belt unit into the machine 13 Turn the lock levers e on the both sides of the belt unit forward 14 Hold the fuser unit handle and place the fuser unit...

Page 179: ...to hit them to the LED head 17 Close the output tray b slowly and push the center of the output tray for confirmation 18 Hold the handle B to close the scanner unit a Do not close the scanner unit vig...

Page 180: ...a completely 3 Press the button A and open the output tray b completely 4 Remove the four image drums from the machine and place the image drums on a flat surface While removing consumables be carefu...

Page 181: ...e jammed paper slowly by pulling the edge of paper 7 If paper jams in the fuser unit press the jam release lever c on the fuser unit and slowly pull the jammed paper toward you 8 Tilt back the lock le...

Page 182: ...any pieces of paper do not remain inside the machine 11 Hold the fuser unit handle and place the fuser unit into the machine While setting the fuser unit be careful not to hit it to the LED head 12 T...

Page 183: ...lowly and push the center of the output tray for confirmation 15 Hold the handle B to close the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to...

Page 184: ...P tray remove the paper 3 Hold the handle B and open the scanner unit a completely 4 Press the button A and open the output tray b completely 5 Remove the four image drums from the machine and place t...

Page 185: ...emoved image drums with paper so that the image drums are not exposed to light 7 Open the transparent cover c inside the machine remove the jammed paper slowly by pulling the edge of paper 8 Put all f...

Page 186: ...ng paper on the MP tray load the paper with the print side face up 11 Hold the handle B to close the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of AD...

Page 187: ...s Tray 1 as an example 1 Pull out the cassette of the indicated tray 2 Remove the jammed paper If paper does not jam the machine may have failed in feeding paper Reduce the sheets of paper loaded in t...

Page 188: ...e output tray for confirmation 7 Hold the handle B and close the scanner unit a Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall and get in the way of load...

Page 189: ...y 3 Press the button A and open the output tray d completely 4 Remove the four image drums from the machine and place the image drums on a flat surface While removing consumables be careful not to hit...

Page 190: ...the jammed paper slowly by pulling the edge of paper 7 If paper jams in the fuser unit press the jam release lever e on the fuser unit and slowly pull the jammed paper toward you 8 Tilt the lock leve...

Page 191: ...o the LED head 10 Turn the lock levers g on the both sides of the belt unit toward you and remove the belt unit by holding the lock levers 11 Remove the jammed paper slowly by pulling the edge of pape...

Page 192: ...er unit handle and place the fuser unit into the machine While setting the fuser unit be careful not to hit it to the LED head 15 Tilt the lock levers f on the both sides of the fuser unit 16 Put all...

Page 193: ...utput tray for confirmation 18 Hold the handle B to close the scanner unit c Do not close the scanner unit vigorously It may cause the document feed roller of ADF to fall and get in the way of loading...

Page 194: ...over a 2 Pull out the document upward Sticky notes and labels attached on the documents may cause a document jam When using the ADF remove sticky notes or labels from the document If removing labels i...

Page 195: ...e document by force 3 If you were able to remove the document proceed to step 8 4 Open the inner cover b 5 If you can see the edge of the jammed document pull it out gently 6 If the edge of document j...

Page 196: ...o remove the document close the inner cover 8 Close the ADF cover slowly Remove the document on the document tray and then close the ADF cover Otherwise documents may be torn or folded If an error occ...

Page 197: ...e Paper Feed Tray Paper Feed Advanced Manual Is the loaded paper compatible with duplex printing Duplex copying cannot be performed depending on the paper size paper type or paper weight Load the appr...

Page 198: ...e or Enlarge The specified size of paper is not loaded in the trays Specify a paper feed tray Or specify a zoom ratio manually Making Enlarged or Reduced Copies Zoom Advanced Manual Point to check Sol...

Page 199: ...Module is Fitted Scan Advanced Manual Unable to Scan Point to check Solution Reference Is the machine turned off Turn on the machine Turning On the Machine Is the cable connected to the machine Check...

Page 200: ...ess the PRINT button and then select Online An error message is displayed on the touch panel Check the error messages displayed on the touch panel or press on the touch panel Error Message List The in...

Page 201: ...ice Settings select Admin Setup Print Setup Print menu Printer Adjust Timeout Injob on the touch panel and then select a longer time The factory default setting is 40 seconds If the job is not printed...

Page 202: ...tination from Transmission History and Reception History Advanced Manual Did you specify the appropriate dial type Specify the appropriate dial type for your region Press Device Settings on the touch...

Page 203: ...rect number Dial the correct number Is the recipient s line busy Wait until the line is opened and then try again Point to check Solution Reference Did you put the handset down before pressing the STA...

Page 204: ...ing a Telephone Line Is memory full Check the reserved transmission Check whether paper jams or paper runs out Cancelling a Fax Transmission If Paper Jams Occur Print the documents received with the c...

Page 205: ...ce is being checked Wait for a while Inspection is required PU Flash Error Turn off the machine and then back on If the same error occurs contact your dealer Inspection is required PU Communication Er...

Page 206: ...that matches your machine Error Postscript A postscript error has occurred Please check data Image Drum Near Life The image drum indicated on the screen is near life Have a new image drum ready C Cyan...

Page 207: ...ror has occurred when firmware was being updated Contact the administrator Invalid print data received Invalid print data or PC fax transmission data was received To erase the message press Close If y...

Page 208: ...tridge is not optimum We recommend using an optimum toner cartridge K Non Recommended Toner Error 553 557 617 623 The installed K Black toner cartridge is not optimum We recommend using an optimum ton...

Page 209: ...reached its lifetime Replace with a new image drum to print C Cyan blue M Magenta red Y Yellow K Black Fuser Unit Life Install New Fuser Unit Error 354 The fuser unit reaches its lifetime Replace the...

Page 210: ...en back on If the same error occurs contact your dealer USB Memory Full Scan To USB Memory was cancelled because the USB Memory is full Check the free space in the USB Memory Writing to USB memory fai...

Page 211: ...P server failed Check the server settings Changing data Transfer Type failed File transmission failed because the file transfer type was not accepted by the FTP server Change the FTP transfer type to...

Page 212: ...ase the message press Close Job Log Buffer Full Delete old logs Old job logs were deleted because job log buffer was full A decoding error occurred Check the image data An error has occurred in the im...

Page 213: ...Press Device Settings select Admin Setup Print Setup Print menu Printer Adjust Timeout Injob on the touch panel and then select a longer print timeout value Insufficient memory occurred during Fax Tx...

Page 214: ...ertain period of time Press Device Settings select Admin Setup Print Setup Print menu Printer Adjust Timeout Injob on the touch panel and then select a longer print timeout value IPv4 address is confl...

Page 215: ...ting Management Specifications Changing the Administrator Password Saving Power Consumption with the Power Save Function Specifications This section describes how to manage the machine and its specifi...

Page 216: ...ul not to forget the set password 1 Press Device Settings on the touch panel 2 Press or several times and press Admin Setup 3 Enter the administrator name and password and press OK The factory default...

Page 217: ...the idle time before entering Sleep mode see Setting the Length of Idle Time Before Entering Sleep Mode Press the POWER SAVE button to recover from Power Save mode The machine also recovers from Power...

Page 218: ...ntication Method is enabled The machine does not enter Deep Sleep mode in the following cases IPSec is enabled A TCP connection is established Example A connection is established with Telnet or FTP Wh...

Page 219: ...you do not use the machine for a certain period of time the machine automatically turns off Disable Disables the Auto Power Off function The machine does not automatically turn off The machine does no...

Page 220: ...Setup 3 Enter the administrator name and password and press OK The factory default administrator name and password are admin and 999999 respectively 4 Press or several times and press Manage Unit 5 Pr...

Page 221: ...0V AC 10 Power consumption Typical operation N36401A 670 W N36401B 640 W Idle 100 W Peak N36401A 1240 W N36401B 1270 W Power save mode Less than 20 W Sleep mode Less than 7 8 W Deep Sleep mode Less th...

Page 222: ...First copy time Color 12 seconds Mono 12 seconds Copies Up to 999 Copy speed Color Up to 30 cpm Mono Up to 30 cpm Fax Specifications Item MC573 ES5473 MFP Compatibility ITU T G3 Super G3 Compression m...

Page 223: ...tter Simplex Up to 31 ppm Duplex Up to 16 ppm mono 14 ppm color First print out time Color Approx 7 5 seconds A4 Mono Approx 7 5 seconds A4 Paper size Tray 1 Legal 13 13 5 14 Letter Executive A4 A5 A6...

Page 224: ...ent Conditions When in operation 10 32 C Relative Humidity of 20 80 maximum wet bulb temperature of 25 C maximum dry bulb temperature of 2 C When not in operation 0 43 C Relative Humidity of 10 90 max...

Page 225: ...la FCC et CNR d Ubdustrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 I appareil ne doit pas produire de brouillage et 2 I ut...

Page 226: ...om ch Polska www oki com pl esk www oki com cz Slovensk www oki com sk Magyarorsz g www oki com hu www oki com ru www oki com ua T rkiye ye www oki com tr Serbia www oki com rs Croatia www oki com hr...

Page 227: ...46472402EE Rev5...

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