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Oki C330dn, Maintenance Manual

The Oki C330dn is a high-performance hardware product that delivers exceptional printing quality. A comprehensive user manual for this printer is available for download, completely free of charge, at manualshive.com. Obtain detailed instructions to maximize your printing experience and unleash the full potential of the Oki C330dn.

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44346001TH  Rev.1 

14 /

Oki  Data  CONFIDENTIAL

7. TROUBLESHOOTING

7.5.2 Preparation for troubleshooting

(1) LCD display trouble ......................................................................................... 149

 

(1-1) LCD displays nothing ....................................................................... 149

 

(1-2) PLEASE WAIT ................................................................................. 149

 

(1-3)  Error message display related to operator panel ............................ 150

 

(1-4)  RAM CHECK or INITIALIZING persists .......................................... 150

(2)  Problem operation after printer is turned on ................................................... 150

 

(2-1) No operations start .......................................................................... 150

 

(2-2) Abnormal sound is heard ................................................................. 150

 

(2-4) Startup time of printer is long ........................................................... 151

(3) Paper feed jam (error code 391: 1st tray) ........................................................ 162

 

(3-1) Jam occurs immediately after the power is turned on. (1st tray) ...... 162

 

(3-2) Jam occurs immediately after the paper feed is started. (1st tray) ... 162

 (4) Feed jam (error code 380) .............................................................................. 163

 

(4-1) Jam occurs immediately after the power is turned on. ..................... 163

 

(4-2) Jam occurs immediately after the paper feed is started. .................. 164

 (5) Paper feed jam (error code 390: Multipurpose tray) ....................................... 164

  (5-1) Jam occurs immediately after the power is turned on.  

(Multipurpose tray) ........................................................................... 164

  (5-2) Jam occurs immediately after paper feed is started.  

(Multipurpose tray) ........................................................................... 165

(6) Paper running jam (error code 381:) ............................................................... 166

 

(6-1) Jam occurs immediately after the power is turned on. ..................... 166

 

(6-2) Jam occurs immediately after a paper is taken into printer. ............. 166

 

(6-3) Jam occurs in the middle of paper running path. ............................. 167

 

(6-4) Jam occurs immediately after paper has reached the fuser. ............ 168

(7) Paper unloading jam (error code 382) ............................................................. 168

  (7-1) Paper unloading jam occurs immediately after the power is  

turned on.  ........................................................................................ 168

 

(7-2) Paper unloading jam occurs after a paper is taken into printer. ....... 169

 

(7-3) Paper unloading jam occurs in the middle of paper running path.  .. 169

(8) Two-sided printing jam (error code: 370, 371, 372, 373, 383) ......................... 170

  (8-1) Two-sided printing jam occurs immediately after the power is  

turned on. ......................................................................................... 170

  (8-2) Two-sided printing jam occurs during taking in the paper  

into Duplex unit. ................................................................................ 170

 

(8-3) Two-sided printing jam occurs in the process of reversing paper. .... 171

  (8-4) Two-sided printing jam occurs during transporting paper  

inside the Duplex unit. ...................................................................... 171

 

(8-5) Paper is not supplied from the Duplex unit to the regist roller. ......... 171

(9) Paper size error (error code 400) .................................................................... 172

 

(9-1) Jam occurs when paper end is located near the IN1 sensor. .......... 172

(10) ID unit Up/Down error (Service call 140 to 143) ............................................ 172

 

(10-1) Error occurs during the Up movement of the ID unit ...................... 172

 

(10-2) Error occurs during the Down movement of the ID unit ................. 173

(11) Fuser unit error (error 170 to 177) ................................................................. 173

 

(11-1) Error occurs immediately after the power is turned on. .................. 173

 

(11-2) Error occurs approx. 1 minute after the power is turned on. .......... 173

 (12) Motor fan error  (error code 122, 127, 128, 918, 051) .................................. 174

(12-1)  The low voltage power supply fan does not rotate imme 

diately after the power is turned on. ................................................. 174

 

(12-3) All fans of the printer do not rotate. ................................................ 174

(13) Print speed is slow. (Performance is low.) ..................................................... 175

 

(13-1) Print speed decreases. .................................................................. 175

(14) Option unit cannot be recognized. ................................................................. 175

 

(14-2) Option try unit cannot be recognized. ............................................ 175

(15) LED head cannot be recognized. (error code 131, 132, 133, 134) ............... 175

 

(15-1) Service call 131 to 134 (LED HEAD Missing) ................................ 175

(16) Toner cartridge cannot be recognized. (error code 540, 541, 542, 543)  ...... 176

 

(16-1)   Error caused by the consumable items. ....................................... 176

 

(16-2) Error caused by the toner sensor ................................................... 176

 

(16-3) Error caused by the defective mechanism ..................................... 177

(17) Fuse cut error (error codes 150 to 155)  ....................................................... 177

 

(17-1) Fuse cut error ................................................................................. 177

(18) Humidity sensor error (error code 123) ......................................................... 178

 

(18-1) Humidity sensor error ..................................................................... 178

(19) Connection diagram ...................................................................................... 179

Summary of Contents for C330dn

Page 1: ...n C330dn C510dn C530dn Maintenance Manual Check Date 2010 06 18 Drawing No 44346001TH 1 220 C310dn C330dn C510dn C530dn Maintenance Manual Rev 1 Related drawings Drawing No Name 44346007TL C310dn C330dn C510dn and C530dn Disassembly for Maintenance 44346007TR C310dn C330dn C510dn and C530dn RSPL No 01 More Service Manuals at www service manual net ...

Page 2: ...ENTIAL Document Revision History Rev No Date Changed items Person in charge No Page Description of change 1 2010 06 18 Issue S Ogashiwa Rev No Date Changed items Person in charge No Page Description of change Document Revision History ...

Page 3: ... to changes without prior notice Despite that exhaustive efforts were made in preparing the manual to make it accurate it still may contain errors Oki Data will not hold itself liable for any damage that results or is claimed to have resulted from repairs adjustment or modifications of the printers conducted by the users using this manual The parts employed in the C310dn C330dn C510dn and C530dn p...

Page 4: ...the power cable 41 3 5 3 Installation and recognition confirmation of an option 43 3 6 Printing of MenuMap 53 3 7 Connection methods 54 3 8 Checking of paper used by the user 56 4 REPLACEMENT OF PARTS 57 4 1 Notes on replacement of parts 58 4 2 Part replacement procedure 60 4 2 1 Belt unit 60 4 2 2 Fuser unit 61 4 2 3 Left side cover 61 4 2 4 Right side cover 62 4 2 5 Face up tray 62 4 2 6 Rear co...

Page 5: ...4 2 2 Has a printer been created 193 7 5 4 2 3 Is the IPP setting set to Enable 193 7 5 4 3 A certificate cannot be created C330dn C530dn only 194 7 5 4 3 1 Not all the required entry fields are filled in 194 7 5 4 3 2 The printer is printing 194 7 5 4 4 A certificate cannot be installed C330dn C530dn only 194 7 5 4 4 1 The printer IP address has been changed 194 7 5 4 4 2 The network card has bee...

Page 6: ...Oki Data CONFIDENTIAL 1 CONFIGURATION 1 1 System configuration 7 1 2 Printer configuration 9 1 3 Optional items 10 1 4 Specifications 11 1 5 Interface specifications 13 ...

Page 7: ... Hopping sensor Hopping clutch Rear FAN Front FAN 1st cassette sensor M toner sensor Y toner sensor ID fuse cut Belt unit fuse cut Duplex rear sensor Belt thermistor Duplex front sensor IN sensor Cover open SW EXIT sensor Duplex clutch Shutter solenoid BELT motor Environmental sensor EEP ROM High voltage I F Heater power 3 3V 5V 4V 0VL 0VP Fuser fuse cut upper center for compensation lower thermis...

Page 8: ...ar cover SW 1st P E sensor Hopping sensor Hopping clutch Rear FAN Front FAN 1st cassette sensor M toner sensor Y toner sensor ID fuse cut Belt unit fuse cut Duplex rear sensor Belt thermistor Duplex front sensor IN sensor Cover open SW EXIT sensor Duplex clutch Shutter solenoid BELT motor Environmental sensor EEP ROM High voltage I F Heater power 3 3V 5V 24V 0VL 0VP Fuser fuse cut upper center for...

Page 9: ...rt of the C310dn C330dn C510dn and C530dn printers consists of the following sections Electrophotographic processing section Paper paths Controllers CU PU Operator panel Power supplies high voltage power supply low voltage power supply Figure 1 2 shows the configuration of the printers Figure 1 2 ...

Page 10: ...GURATION 1 3 Optional items The following optional items are available for the C310dn C330dn C510dn and C530dn printers 1 Optional tray 2nd Tray 2 Additional memory C530 only 3 SD memory card C530 only authentication printing encrypted secure printing ...

Page 11: ...nterface USB supporting Hi Speed USB 100BASE TX 10BASE T C530dn C510dn C330dn C310dn Print speed 1 at 600 600 dpi or 600 1200 dpi Color 26 pages minute A4 size plain paper in copy mode 10 pages minute postcards and label stocks 12 pages minute 177g m2 152kg or more thick paper 14 pages minute duplex printing on A4 plain paper Monochrome 30 pages minute A4 plain paper in copy mode 10 pages minute p...

Page 12: ... 4 Within 32 sec from power saving Power AC 100V 10 50 60Hz 2 C530dn C510dn C330dn C310dn Power consumption 5 Operating Max 1170W Average 540W 25 C Ready Average 90W 25 C Power save mode Max 14W Sleep mode Approx 0 9W Operating Max 1170W Average 540W 25 C Ready Average 80W 25 C Power save mode Max 9 5W Sleep mode Approx 1 8W Operating Max 1170W Average 480W 25 C Ready Average 90W 25 C Power save m...

Page 13: ... powered device 1 5 1 2 USB interface connector and cable 1 Connector Printer side B receptacle female Upstream port Product equivalent to UBR24 4K5C00 Made by ACON Connector pin arrangement 2 Cable Length USB 2 0 cable no more than five meters long two meters or less recommended A shielded USB 2 0 cable shall be used 1 5 1 3 USB interface signals Signal name Function 1 Vbus Power 5V 2 D For data ...

Page 14: ...rint server mode maximum eight file servers 32 queues Support of encrypted passwords in print server mode NetWare 6J 5J 4 1J NDS bindery SNMP EtherTalk ELAP AARP DDP AEP NBP ZIP RTMP ATP PAP IEEE 802 1X EAP TLS PEAP 2 Cable Non shield twisted pair cable with RJ 45 connector Category 5 recommended 1 5 2 3 Network interface signals Pin No Signal name Direction Function 1 TXD FROM PRINTER Transmittin...

Page 15: ...Oki Data CONFIDENTIAL 2 DESCRIPTION OF OPERATION 2 1 Electrophotographic process mechanism 16 2 2 Printing process 20 ...

Page 16: ...plied to it from the backside by the transfer roller so that the toner image is transferred to the paper 5 Fusing Heat and pressure are applied to the toner image on the paper to promote its fusion 6 Drum cleaning The drum cleaning blade removes toner remaining on the OPC drum after transfer 7 Static elimination Residual potential on the image drum is removed 8 Belt cleaning The belt cleaning blad...

Page 17: ...he toner 5 Transfer A sheet of paper is placed over the OPC drum surface and an electric charge is given to the paper from its backside by the transfer roller When a high voltage is applied to the transfer roller from the power supply unit the charge induced on the transfer roller moves on to the surface of the paper through the contact part between the transfer roller and the paper and the toner ...

Page 18: ...roller surface is used to control the fuser temperature under designated conditions There is also a thermostat for safety purposes When the heat roller temperature rises above a certain temperature the thermostat is open and voltage supply to the heater is cut off The backup roller unit is pressed against the heater by the press spring on both sides 7 Drum cleaning Unfixed toner remaining on the O...

Page 19: ...2 DESCRIPTION OF OPERATION 9 Belt cleaning Toner remaining on the transfer belt is scraped off by the belt cleaning blade and collected into the waste toner box of the transfer belt unit Belt waste toner box Transport belt Belt cleaning blade ...

Page 20: ...closing of the face up stacker The above refers to the simplex printing operation of the printers and the following explains the duplex printing operation During duplex printing paper which firstly passes the fuser unit after its backside is printed is sucked into the duplex unit by the separator DUP After entering the paper reverse transport path the paper is carried from there to the inside of t...

Page 21: ...per is fed from the 1st Tray 2 After causing the IN sensor to come ON the paper is further carried over a certain distance to finally hit the registration roller This corrects skew of the paper 3 It causes the registration clutch to come ON and has the registration roller carry the paper 2 Paper fed from MPT 1 As illustrated in Figure 2 1 after the paper feed motor starts running clockwise and the...

Page 22: ...Figure 2 4 shows the motions of each of the ID units when the printer is operated for monochrome printing As the lift up motor runs clockwise with the up down clutch ON the lift up link slides to the right causing the ID units except the K ID unit to go up as shown in Figure 2 4 In that state monochrome printing is available Y ID M ID C ID K ID Y ID M ID C ID K ID Lift up link Fuser motor counterc...

Page 23: ... Face up ejection Face up ejection is available when the face up tray is open In that state the separator FU is fixed in the direction illustrated in Figure 2 6 and the face up tray detection sensor is disabled As the fuser motor runs clockwise the eject rollers and the heat roller start rotating and printed paper is ejected with its face up When face up ejection is enabled duplex printing is not ...

Page 24: ... after the rear end of the paper passes the eject rollers the fuser motor starts running counterclockwise and as a result of this the eject rollers can carry the next paper to the exit It changes from the state shown in Figure 2 8 to the state shown in Figure 2 7 The duplex unit transport rollers rotate in the same direction regardless of the running direction of the motor 5 The paper that is carr...

Page 25: ... Figure 2 9 when the solenoid is energized the link lever moves causing the cover of the color registration sensor and the density sensor to open 2 As the solenoid is de energized the spring pushes the cover causing the cover of the color registration sensor and the density sensor to close Figure 2 9 Density sensor Spring Color registration sensor Link lever Solenoid ...

Page 26: ...ast six hours has passed after the previous correction A correction error may be issued due to an inadequate toner amount of a pattern generated a sensor stained with toner deficient opening closing of the shutter or for other reasons However even if such a registration correction error is issued it is not indicated on the operator panel Therefore it is necessary to perform forcible color registra...

Page 27: ...ion If the shutter operates imperfectly replace the shutter unit If no problem was found by the checks 1 through 3 there is a problem with the circuit Replace each of the color registration sensor board the CU PU board and the connector cable one by one and check that no error will occur again BELT REFLX ERR Check 4 If this indication appears check the cleaned state for the toner remaining on the ...

Page 28: ... 500 When one or more ID is replaced with a new one When the belt is replaced with a new one When a toner low or toner empty error is cleared by a replacement of a toner cartridge in a toner low or toner empty state A correction error may be issued due to an inadequate toner amount of a pattern generated a sensor stained with toner deficient opening closing of the shutter or for other reasons Howe...

Page 29: ...inters A shielding plate is mounted inside each ID and rotates in synchronization with toner agitation Moreover each ID has a shutter fitted Each shutter is synchronized with the operation lever of the relevant toner cartridge and the toner sensor can detect that the toner cartridge has been loaded properly Detection may not take place normally and a toner sensor error may be issued if a shielding...

Page 30: ...s occurs Since the total page count is incremented when the front end of print media passes the writing sensor a feed jam 380 is also included into the limits on counts according to its jam type If paper jams before passing the fuser its pages are not counted If paper jams after passing the fuser its pages are counted Operation for Duplex Front back count 2 Only front count 1 The count increases b...

Page 31: ...he values in the table below Paper size Simplex Duplex LETTER 1 2 EXECUTIVE 1 2 LEGAL14 1 2 LEGAL13 5 1 2 LEGAL13 1 2 A4 1 2 A5 1 2 A6 1 B5 1 2 COM 9 1 COM 10 1 MONARCH 1 DL 1 C5 1 Postcard 1 Double postcard 1 Custom 1 2 Custom Length 210 mm 2 4 Custom Length 900 mm 4 Envelope Choukei 3 1 Envelope Choukei 4 1 Envelope Youkei 4 1 Envelope Envelope A4 INDEXCARD 1 ...

Page 32: ...nd do s and don ts 33 3 2 Unpacking procedure 34 3 3 Printer installation instructions 35 3 4 List of components and accessories 36 3 5 Assembly procedure 37 3 6 Printing of MenuMap 53 3 7 Connection methods 54 3 8 Checking of paper used by the user 56 ...

Page 33: ...combustible spray near the printer It may case a fire because the printer contains parts that get extremely hot In the event that the cover becomes unusually hot emits smoke bad smell or abnormal noise remove the power plug from the power outlet and contact the customer center It may lead a fire Warning If water or any other liquid enters the inside of the printer remove the power plug from the po...

Page 34: ...6001TH Rev 1 34 Oki Data CONFIDENTIAL 3 INSTALLATION 3 2 Unpacking procedure Warning Personal injury may occur Since the printer weights approximately 25 kg packed it should be lifted by two or more people ...

Page 35: ...bient humidity 20 to 80 RH relative humidity Maximum wet bulb temperature 25 C Exercise caution to avoid dew condensation If the printer is installed in a location with ambient relative humidity below 30 use a humidifier or antistatic mat Installation space Place the printer on a flat desk large enough to accommodate its footings Provide enough spaces around the printer Plan view Side view 60cm 0c...

Page 36: ...ent section for instructions Warning Personal injury may occur The printer weights approximately 31 kg or 36 kg when packed so it should be lifted by two or more people Printer main unit Image drum cartridges one each of cyan magenta yellow and black installed in the printer Inform the user that the toner cartridges and image drum cartridges can be separated one from the other Software CD ROM Powe...

Page 37: ...e tape Protective tape Protective tape 2 Press the OPEN button to open the top cover 3 Remove the four protective sheets OPEN button Stopper release orange Lever blue of the fuser unit 4 Remove the stopper release orange while pushing down the lever blue of the fuser unit in the direction of the arrow Note The stopper release is used when the printer is not used for a long time or being transporte...

Page 38: ...the top cover Lock blue 3 Fan the edges of paper stack and align the edges of the stack on a level surface Loading paper in the paper cassette 1 Pull out the paper cassette Note Do not remove the rubber from the plate 2 Adjust the paper stopper and the paper guide to the size of the paper to be loaded and fix them firmly Plate Paper guide Paper stopper ...

Page 39: ...of 70 kg paper 5 Hold the paper with the paper guide 6 Turn the paper size dial to the size of the paper loaded 7 Insert the paper cassette back into the printer Place the print side facing down mark Paper loading orientation Loading paper in the multi purpose tray 1 Open the multi purpose tray and also the paper supporter マルチパーパストレイ 手差しガイド 用紙サポータ 手差しガイド マルチパーパストレイ 2 Move the manual feed guide to ...

Page 40: ...go mark Note Do not allow the level of paper to pass the mark of the paper guide 100 sheets of 70 kg paper or 10 envelopes Storing Quick Guide Stick a bag for Quick Guide on the printer to store Quick Guide 1 Remove double faced tapes two places from the back of the bag Note Stick the bag to a place not to block the vents on the printer Double faced tape Quick Guide Bag for Quick Guide Vents 2 Sti...

Page 41: ...not use a damaged power cord Avoid many loads on one electrical outlet Do not connect the printer to the same power outlet shared by other electric appliances Especially if the printer is connected to the same power outlet in conjunction with an air conditioner copy machine or shredder electric noise may cause false operation of the printer If it is inevitable to connect them to the same power out...

Page 42: ...art Execute appears the shutdown process will start 3 After PLEASE POW OFF SHUTDOWN COMP appears press the power switch OFF No use for a long time Advise the user to unplug the power cord if the printer will not be used for a long time such as during long vacations or travel In addition instruct the user to attach the stopper release to the fuser unit Note Before disconnecting the ground terminal ...

Page 43: ... cord and the printer cable Turn off the printer by following the steps described under Turning off the power in section 3 5 2 Note Turning off the power without taking proper shutdown steps may cause a failure of the printer so be sure to execute the shutdown menu Installation of an optional tray unit with the power on may cause a failure of the printer 2 Place the printer on an optional tray uni...

Page 44: ... power ON Note If SERVICE CALL 182 ERROR appears remove the installed optional tray unit and reinstall it to the printer For Windows PCL PCL XPS printer driver For Windows Vista select Start Control Panel and click Printers For Windows XP select Start Control Panel Printers and Other Hardware Printers and Faxes For Windows Server 2003 select Start Printers and Faxes For Windows 2000 select Start S...

Page 45: ...B 512 MB MEM512D 512 MB 768 MB Note Proper operation by use of an unspecified product cannot be guaranteed Be sure to use Oki product Additional memory of 256 MB or more is recommended for long sheet printing One memory slot is provided 2 Installation of an additional memory A memory expansion board increases the memory capacity of the printer A memory expansion board should be added to the printe...

Page 46: ...tic Metal part Note Do not touch electronic parts or connector terminals Install the memory by observing the correct orientation of it The memory has a notch in its edge so as to fit with the memory slot connector 6 Insert an additional memory into the slot and push it against the main unit 5 Loosen the screw and remove the bracket 7 Attach the bracket and tighten the screw Bracket Screw Bracket S...

Page 47: ...cable to the printer Connector cover 9 Attach the connector cover to the printer Printer cable Print the configuration report by following the steps instructed in section 3 6 Check the total memory size shown at Total Memory Size in the header Note Reinstall the additional memory if the size at Total Memory Size is not correct 11 Print the configuration report and check the printout for successful...

Page 48: ...ted sets of copies 1 Turn off the printer and disconnect the power cord Turn off the printer by following the steps described under Turning off the power in section 3 5 2 Note Turning off the power without taking proper shutdown steps may cause a failure of the printer so be sure to execute the shutdown menu Installation of an SD card with the power on may cause a failure of the printer 2 Remove t...

Page 49: ...tch against possible erasure is in the active position so be sure to move it to the inactive position SC memory card 7 Attach the bracket and tighten the screw Bracket Screw 10 Connect the power cord to the printer and turn the power ON 9 Attach the connector cover to the printer Connector cover 8 Connect the printer cable to the printer Printer cable ...

Page 50: ...setup by taking steps described on the following pages 11 Print the configuration report and check the printout for successful installation of the SD memory card 12 Set up SD Memory Card in the printer driver Note Administrator privileges on the computer are required For Windows PS printer driver For Windows Vista select Start Control Panel and click Printers For Windows XP select Start Control Pa...

Page 51: ...ick OK For Macintosh In Macintosh when options are added before installation of the printer driver device in formation can be automatically obtained When options are added after installation of the printer driver make setting of options according to the following steps Select the printer in Chooser and click Reconfigure Click Configuration Select Installed for SD Memory Card and click OK Close Cho...

Page 52: ...inter is in Printer List and then close Print Center For Mac OS X In Mac OS X if options are added before installation of the printer driver device information can be automatically obtained but when connected via IP Print or Bonjour Rendezvous device information cannot be obtained automatically Also when connected via AppleTalk device information cannot be obtained automatically if options are add...

Page 53: ...rectly 1 Load A4 paper in a tray 2 Press the button several times until Information Menu appears and then press the button 3 After MenuMap Print appears press the button Printing of MenuMap is started Memo To print Network Information two pages press the button following step 2 until Network appears and then press the button C530dn MenuMap sample ...

Page 54: ...Switching off the printer and the computer Memo Although a USB cable can be plugged in or unplugged with the computer and the printer switched on for secure installation of the USB driver and the printer driver to be performed subsequently the printer should be turned off Connecting the computer to the printer 1 Plug the USB cable into the USB interface connector of the printer 2 Plug the USB cabl...

Page 55: ... Ask the user to prepare an Ethernet cable a Category 5 twisted pair cable straight through and a hub Memo For the setup procedure of the printer driver see the user s manual Cover Switching off the printer and the computer Connecting the computer to the printer 1 Plug the Ethernet cable into the network interface connector of the printer 2 Plug the Ethernet cable into the hub Ethernet cable Hub N...

Page 56: ...g 121 176g m2 ULTRAHEAVY1 Ultra heavy 1 152 189kg 177 220g m2 ULTRAHEAVY2 Ultra heavy 2 Postcard 4 Envelope 4 Label 0 1 to under 0 17 mm HEAVY LABELS Label 1 0 17 to 0 2 mm ULTRAHEAVY1 Label 2 1 The factory default for the media type is PLAIN 2 Media weight and type can be set on the operator panel and in the printer driver The settings in the printer driver take priority Data is printed out in ac...

Page 57: ... are to detach them Reverse the procedures to attach them The reference part numbers used in this manual such as and do not identical to the part numbers in the maintenance disassembly configuration diagram 44346007TL and RSPL 44346007TR for the manual 4 1 Notes on replacement of parts 58 4 2 Part replacement procedure 60 4 3 Locations to lubricate 75 ...

Page 58: ...llars should be tentatively installed in their original positions 7 Do not use static prone gloves when handling integrated circuits ICs including microprocessors and ROM and RAM chips or circuit boards 8 Do not place printed circuit boards PCBs directly on the printer or a floor Unplugging Plugging b Always use the following procedure to reconnect the printer Connect the AC cord and the interface...

Page 59: ... 1 3 Screwdriver No 5 200 1 4 Digital multimeter 1 5 Pliers 1 6 Handy vacuum cleaner toner vacuum 1 See note 7 E ring pliers 1 E shaped ring removal Note Use a toner vacuum Using a general purpose vacuum may cause fire Table 4 1 2 shows the tools necessary to use Maintenance Utility software Table 4 1 2 Maintenance Tools No Maintenance Tool Quantity Use Remarks 1 Notebook personal computer with Ma...

Page 60: ...s shown in the disassembly diagrams below 4 2 1 Belt unit 1 Open the top cover 2 Remove the image drum unit 3 Turn the two blue lock handles of the belt unit in the direction of the arrows and holding the unit by the blue handle detach the unit Note Cover the removed image drum cartridges with a piece of black paper top cover black paper Lock lever blue Lock lever blue ...

Page 61: ...cover 2 Pull the blue fuser unit lock lever in the direction of the arrow and detach the fuser unit 4 2 3 Left side cover 1 Open the top cover 2 Remove the two silver colored screws 3 Unlatch and detach the left side cover Fuser unit lock lever blue Fuser unit lock lever blue Feeder unit Top cover ...

Page 62: ... cover 4 Loosen the screw to remove the memory cover 5 Open the MPT assembly 6 Remove the two black screws and one silver colored screw 7 Unlatch two portions A and B to detach the right side cover 4 2 5 Face up tray 1 Open the face up tray in the direction of the arrow and warping it disengage two portions to detach the face up tray MPT Assy Latches A Latch B ...

Page 63: ...rtions B to slide the rear cover in the direction of the arrow C to detach it 4 2 7 LED assembly and LED assembly springs 1 Open the top cover 2 Remove the cables of the LED assembly As shown in diagram 2 apply force in the direction of the arrow to unlatch the portion A and then the portion B to detach the LED assembly 3 Turning the LED assembly springs clockwise detach it Latch B Latch A Top cov...

Page 64: ...U CU PCB 5 Remove all the low voltage power supply cables 6 Remove the two silver colored screws to detach the low voltage power supply Warning Electric shock hazard When replacing the low voltage power supply electric shock may occur Wear insulated gloves or be careful not to touch the conductors or terminals of the power supply directly After the AC cord is unplugged the capacitor may take about...

Page 65: ...44346001TH Rev 1 65 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS ...

Page 66: ...ssembly and then the LED head cables 3 Remove the two screws to remove the plate rear 4 Remove the silver colored screw and then the two E shaped retainer rings to detach the top cover 4 2 11 Top cover and LED head cable assembly 1 Demount the top cover assembly 2 Remove the 18 black screws to detach the top cover 3 Remove the silver colored screw to detach the LED head cable assembly 1 ...

Page 67: ... plate shield assembly 2 Remove the cable of the operator panel assembly CU PU PCB OPWE connector 3 Remove the two screws to detach the operator panel assembly 4 2 13 Board IBB and LCD 1 Remove the operator panel assembly 2 Unlatch the three portions A 3 Detach the Board IBB 4 Unlatch the two portions B 5 Detach the LCD assembly ...

Page 68: ...Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 14 MPT assembly 1 Remove the cassette assembly 2 Open the MPT assembly 3 Pull the MPT assembly in the direction of the arrow and release the two supports to detach the MPT assembly ...

Page 69: ...ews and the FG screw to remove the plate support the AC inlet the shaft and the switch 7 Remove the four silver colored screws to detach the image drum motor 3 Remove the screw to detach the cover open switch Note Observe the orientation to attach the low voltage fan Be sure of the AC input voltage setting to attach the low voltage power supply 100V Attach a short plug to connector CN6 230V Attach...

Page 70: ...wer supply board 1 Remove the right side cover and the CU PU PCB 2 Remove the four silver colored screws to remove the film PUCU board and the plate board 3 Remove the two silver colored screw to remove the plate FG 4 Unlatch the four portions to detach the high voltage power supply board ...

Page 71: ... Detach the guide ejection assembly 4 Remove the two silver colored screws to detach the fuser connector assembly 5 Remove the film PUCU board and the film power board 6 Remove the silver colored screw to remove the image drum fan assembly 7 Remove the two silver colored screws to remove the cover beam and the plate beam 8 Remove the three silver colored screws to remove the two torsion springs an...

Page 72: ...e shield assembly the operator panel assembly the cover open switch and the frame MPT side 2 Remove the RGSNS HPSNS and MPC cables of the PU CUPCB 3 Remove the two silver colored screws to remove the plate front 4 Remove the two silver colored screws and the black screw and unlatch the two portions to detach the frame MPT assembly 5 Remove the three silver colored screws to detach the feeder assem...

Page 73: ...he rear cover the top cover assembly the operator panel assembly the feeder assembly the guide ejection assembly and the registration assembly 2 Remove the four silver colored screws to remove the plate bottom 3 Remove the E shaped retainer ring and then the shaft 4 Remove the six silver colored screws to detach the side L assembly the side R assembly and the base assembly ...

Page 74: ...44346001TH Rev 1 74 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 20 Feed rollers 1 Remove the cassette 2 Unlatch the feed rollers Latch ...

Page 75: ...ng assembly or disassembly except that after lubricant is wiped off locations the appropriate lubricant specified must be applied to the locations Each number circled accompanied with the number and name of a drawing indicates that the lubrication work with the number is specified in the drawing Lubrication work 1 Lubricant notations and names EM 30L Molykote EM 30L part number 44498501 HP 300 Mol...

Page 76: ...s Bx4 Apply a normal amount of MOLYKOTE EM 30LP to the whole circle of 4places EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the whole circle of hatched areas Shaft end surface side Gear Reduct Liftup A Gear Liftup D Plate BF Caulking EM 30LP Class Bx2 Apply a normal amount of MOLYKOTE EM 30LP to the whole circle of 2 places EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP ...

Page 77: ...net Gear Reduct FU Gear Liftup A Motor DC FU Gear Idle DUP EM 30LP Class B Apply a normal amount of MOLYKOTE EM 30LP to the whole circle of gear teeth 2 places EM 30LP Class B x2 Apply a normal amount of MOLYKOTE EM 30LP to the whole circle of gear teeth 2 places EM 30LP Class B Apply a normal amount of MOLYKOTE EM 30LP to the whole circle of gear teeth 2 places EM 30LP Class B Apply a normal amou...

Page 78: ...a normal amount of MOLYKOTE EM 30LP to the whole circle of gear teeth 4 places Grease prohibition EM 30LP Class A Apply a small amount of MOLYKOTE EM 30LP to the hatched areas EM 30LP Class A Apply a small amount of MOLYKOTE EM 30LP to the hatched areas EM 30LP Class A Apply a small amount of MOLYKOTE EM 30LP to the hatched areas EM 30LP Class A Apply a small amount of MOLYKOTE EM 30LP to the hatc...

Page 79: ...hed areas EM 30LP Class A Apply a small amount of MOLYKOTE EM 30LP to the hatched areas EM 30LP Class A Apply a small amount of MOLYKOTE EM 30LP to the hatched areas EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the gear tooth tops Rack L Plate Position Caulking Frame Shutter EM 30LP Class B Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas bearing portion ...

Page 80: ...OTE EM 30LP to the hatched areas Center of shaft EM 30LP Class A Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Side of roller and ditch of shaft The other side is also the same Two places in total Roller Pressure Roller Regist EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Shaft end surface side EM 30LP Class C Apply a normal amount of MOLYKOTE EM 3...

Page 81: ...E EM 30LP to the hatched areas Shaft end surface side Plate Feed B_Caulking EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Shaft end surface side Plate Feed A_Caulking Shaft Roller Feed Roller Feed EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Shaft EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Shaft ...

Page 82: ...ame Assy Regist EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Post end surface side 44364101PA Eject Assy Gear Idle_Exit Z3 EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to surface of the post bearing portion the flange portions EM 30LP Class B x4 Apply a normal amount of MOLYKOTE EM 30LP to the whole circle of gear teeth Of 4pcs ...

Page 83: ...001PA Printer Unit PX750 2 44453001PA Printer Unit PX750 Spring Torsion L Spring Torsion R Cover Top Assy Panmotoroil Class C Apply a normal amount of Panmotoroil to the portion of the slot of solid coiling of this torsion spring using a brush 2places Atbothsides Plate L EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the end face of Plate L hached areas EM 30LP Class C Apply a normal...

Page 84: ... Shaft hatched areas GE 334C Class C Apply a normal amount of FLOIL GE 334C to contact portion 4 places EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the end face of Plate R hatched areas EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the end face of Plate R hatched areas Roller Feed Dup Plate Base EM 30LP Class C x4 Apply a normal amount of MOLYKOTE EM30LP to the hatc...

Page 85: ...tion Both side EM 30LP Class C Apply a normal amount of MOLYKOTE EM30LP to bearin portion Both side GE 334C Class C Apply a normal amount of FLOIL GE 334C to bearin portion 2 places EM 30LP Class B Apply a normal amount of MOLYKOTE EM30LP to the whole circle of gear teeth 2 places EM 30LP Class B Apply a normal amount of MOLYKOTE EM30LP to the whole circle of gear teeth 2 places Gear Idle Z 1 Gear...

Page 86: ... Assy Stacker Hatched areas Cover Rear SF 133 Class B Apply a normal amount of HANAL SF 133 to the hatched areas Hatched areas 44359201PA Frame Assy MPT Note 1 Note 1 Note 1 Roller Pitch Shaft Idle Dup Roller Pitch Shaft Idle Dup Spring Torsion Pitch EM 30LP Class A Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Side of roller and ditch of shaft The other side is also the same Two ...

Page 87: ...l The printer has maintenance menus in addition to general menus The menus intended for adjustment purposes should be selected 5 1 System Maintenance menu for maintenance personnel 88 5 2 Maintenance Utility 90 5 3 User maintenance menu functions 92 5 4 Setup after part replacement 112 5 5 Manual density adjustment operation 114 5 6 Printer ADMIN MENU 115 ...

Page 88: ...ings This does not initialize some special items Category Item 1st Line Value 2nd Line DF Function CONFIG MENU CODESET TYPE1 TYPE2 Displayed for all the destinations of the printer TYPE1 Disables Russian Grease and Bulgarian language file downloading This value uses English for the operator panel language when the printer already has any of the three languages downloaded TYPE2 Enables Russian Grea...

Page 89: ...allowing for entry of a new password NEW PASSWORD Sets a new password to enter the System Maintenance menu Six to 12 alphanumeric characters can be entered for this item VERIFY PASSWORD Prompts a user to verify and enter again the new password that was set for NEW PASSWORD to enter the System Maintenance menu Six to 12 alphanumeric characters can be entered for this item ENGINE DIAG MODE Enters th...

Page 90: ...oard information cannot be copied with the board replacement function e g due to an interface error 2 4 1 1 10 3 Unavailable Option Adjustment Section in Maintenance Utility Operating Manual Operation from operator panel section in this maintenance manual 3 Factory Shipping mode Switches between the Factory and Shipping modes Purpose To configure a maintenance replacement PU board onto which the C...

Page 91: ...inter for operation it performs solely and send a download file 2 4 1 4 1 Perform local printing refer to System Specification 18 Switch scan test Executes the switch scan test Purpose To check each sensor for operation 2 4 1 5 1 19 Motor clutch test Executes the motor clutch test Purpose To check each item such as a motor or clutch for operation 2 4 1 5 2 20 Color registration adjustment test Exe...

Page 92: ...while the printer has print data Category Operator panel display Description Option upper display Setting lower display MAINTENANCE MENU POWER SAVE ENABLE Sets whether to enable or disable the Power Save mode The time to establish the power saving mode when ENABLE is selected can be changed with SYS CONFIG MENU POW SAVE TIME DISABLE SLEEP C530dn and C510dn ENABLE Sets whether to enable or disable ...

Page 93: ...used to switch to the option in a non shaded area XXXXX LEVEL0 engine status display Engine status display Heater temperature Ambient temperature and humidity display Voltage display during printing TR CH DB or SB Toner sensor Waste toner sensor RFID internal noise motor Error detail LEVEL1 ENGINE DIAG MODE XX XX SWITCH SCAN MOTOR CLUTCH TEST TEST PRINT REG ADJUST TEST DENS ADJ TEST CONSUMABLE STA...

Page 94: ...ction C toner error Motor control evaluation function Registration motor constant speed timer value and ambient temperature Fuser motor constant speed timer value and target fuser temperature Image drum motor constant speed timer value Belt motor constant speed timer value held down for two seconds ONLINE held down for two seconds Error detail Appropriate display such as error code display Engine ...

Page 95: ...NS CARIBRAT L FINE ADJ Y Y L SNS CARIBRAT R FINE ADJ Y Y L D RANGE L Y M C FINE ADJ Y Y R D RANGE R Y M C FINE ADJ Y Y R CRSE ADJ Y L R X FINE ADJ Y X L CRSE ADJ M L R X FINE ADJ Y X R CRSE ADJ C L R X FINE ADJ M Y L FINE ADJ Y L R X FINE ADJ M Y L FINE ADJ M L R X FINE ADJ M Y R FINE ADJ C L R X FINE ADJ M Y R REG ADJ Y L R X FINE ADJ M X L REG ADJ M L R X FINE ADJ M X R REG ADJ C L R X FINE ADJ ...

Page 96: ...ctory and Shipping modes No 3 No 24 9 Fuse status display Displays the status of the fuses No 24 10 Engine parameter setting SENSOR SETTING Sets whether to enable or disable error detection performed by each sensor No 25 11 NVRAM parameter setting NVRAM PARAMETER Must not be used Unavailable 5 3 2 2 1 Entering self diagnostic mode level 1 Note Entering the System Maintenance mode of C310 C510 C530...

Page 97: ... 4 L Operate the unit s figure 5 1 Display information in the appropriate area s of the LCD display the information varies depending on the sensor s 4 Press the CANCEL button to restore the state for step 2 5 Repeat steps 2 through 4 when necessary 6 Press to end the test the state for step 1 is restored Y M C K Fuser thermistor upper Toner sensor Y Toner sensor M Toner sensor C Toner sensor K Tag...

Page 98: ...e H Color registration sensor R AD value H HT THERMISTER Fuser thermistor upper sensor AD value H Fuser thermistor lower sensor AD value H Heater frame thermistor AD value H HUM_TEMP_DEN 1 Humidity sensor AD value H Temperature sensor AD value H Density sensor K AD value H Density sensor YMC AD value H BELT_T Belt thermistor AD value H ID UP DOWN ID UpDown Sns H Down L Up TAG COLOR TAG ID UID H TA...

Page 99: ...ng of the unit The unit is driven again by pressing an appropriate button The clutch solenoid repeatedly turns on and off in normal printing driving a motor is driven together with the solenoid when it cannot be driven solely because of its mechanical structure ID UP DOWN continues driving until the CANCEL button is pressed The clutch solenoid is kept driven by holding down the OK button for two s...

Page 100: ...ust be removed FUSER_MOTOR REGIST MOTOR T1 HOPPING MOTOR FRONT MOTOR REGIST SHUTTER DUPLEX MOTOR DUPLEX CLUTCH T2 HOPPING MOTOR Option T2 FEED CLUTCH Option ID UP DOWN The top and front cover must be closed LV FAN TEST ID FAN TEST FRONT FAN TEST Note Display while ID UP DOWN is in progress MOTOR CLUTCH TEST ID UP DOWN Identifies the number of executions Display after holding down REGIST SHUTTER OK...

Page 101: ... the press of OK button and ends printing with the press of the CANCEL button TEST PATTERN 0 0 Prints a blank page 1 to 7 See the next section pattern printing 8 to 15 Each print a blank page TEST CASSETTE TRAY1 Selects a paper source TRAY2 is not displayed when the tray 2 is not installed TRAY2 MPT PAGE 0000 Sets the number of test copies to print COLOR ON Selects color or monochrome printing ON ...

Page 102: ...re different from those in PU test printing Panel Display Detail PAPER END SELECTED TRAY No paper exists SELECTED TRAY IS NOT INSTALLED The selected tray is not installed REMOVE PAPER OUT OF DUPLEX An internal error of the duplex unit INSTALL CASSETTE TRAY OPEN A cassette is slid out Print patterns cannot be used for print quality checking 0 and 8 to 15 Each print a blank page Pattern 1 Pattern 2 ...

Page 103: ...oller resistance value in uA MR A magenta transfer roller resistance value in uA CR A cyan transfer roller resistance value in uA The displays are switched by pressing ETMP UTMP REG EXT ETMP A parameter for correction of constant hopping motor speed an ambient temperature in decimal UTMP A parameter for correction of constant fuser motor speed a target fusing temperature in decimal REG A hopping m...

Page 104: ...able identification number in hex The displays are switched by pressing TROFF BELT xxx TROFF A transfer off voltage setting table identification number in hex BELT Three cross signs and a minus sign xxx identifies a read belt thermistor AD value in hex Three asterisks and a minus sign identifies a belt temperature in hex 5 Repeat steps 2 through 4 when necessary 6 Press the CANCEL button to end th...

Page 105: ...utton during the test cancels the test turning on the ONLINE lamp restoring the state for step 2 When REG ADJ RESULT is executed Same button operations as used when REG ADJ EXECUTE is executed When BLT REFLECT TEST is executed A color registration adjustment belt reflection test starts the ONLINE lamp starts blinking When the test ends the upper display shows the result of the test OK or an error ...

Page 106: ...step 2 When DENS ADJ RESULT is executed Same button operation as used when REG ADJ EXECUTE is executed When DENS ADJ PAR SET is executed The setting for the density adjustment parameter is displayed When AUTO CALIBRATION is executed The density sensor sensitivity correction value is automatically set the ONLINE lamp starts blinking When the test ends the upper display shows the result of the test ...

Page 107: ... Decimal Images M ID UNIT IMAGES Decimal Images C ID UNIT IMAGES Decimal Images FUSER UNIT PRINTS Decimal Prints Displays the number of pages printed to date after the installation of a new fuser unit TR BELT UNIT IMAGES Decimal Images Displays the number of pages printed to date after the installation of a new belt unit K TONER FULL Decimal Each display the usage of toner of a color Y TONER FULL ...

Page 108: ...ng is used for switching from the Factory to Shipping mode 1 Enter the self diagnostic mode and until the following message appears press or FACTORY MODE SET 2 Press or and the following message appears Press or until an option to set refer to the table shown below appears FACTORY MODE SHIPPING MODE 3 By pressing the OK button with the option on the display a setting for the option can be selected...

Page 109: ...4 when necessary 6 Press to end setting the option except where not in step 4 the state for step 1 is restored Display Settings Behavior Function TONER SENSOR ENABLE Performs detection Enables or disables the toner sensor operation DISABLE Does not perform detection BELT UNIT CHECK ENABLE Performs checking Enables or disables the belt installation checking operation DISABLE Does not perform checki...

Page 110: ...al number 5 3 3 Various types of printing on stand alone basis Menu Map printing Prints information about program versions and the configuration of the control block Operation With the printer placed online press the OK button once to display INFORMATION MENU Press the OK button to display MENU MAP PRINT EXECUTE Press the OK button Network information printing Operation With the printer placed onl...

Page 111: ...erisks respectively the following buttons work 1 ONLINE and CANCEL buttons Start a CU program starting no objects added for example in the download mode 2 and Start the System Maintenance menu 3 and OK button Ignoring all warnings and errors start the printer always placing it to a mode where it is placed online 4 ONLINE button Starts the printer placing it to a mode dedicated to object downloadin...

Page 112: ...EDs with the LEDs to replace with them and identification of those LEDs 5 4 1 Notes on CU PU board replacement 1 When the EEPROM on a board to remove can be accessed when SERVICE CALL 104 Engine EEPROM Error or 40 EEPROM Error is not displayed 1 Remove information from the EEPROM in the PU block and setting information from the EEPROM in the CU block of the board and temporarily store them onto an...

Page 113: ... printer is placed in the Factory mode after the CU PU board is replaced with a new one Switch the printer to the Shipping mode Use the window for the Factory Shipping mode described section 2 4 1 1 10 4 in Maintenance Utility section 2 4 1 1 10 about board setting functionality Note Note that replacing the EEPROM the engine control board clears life information about units including the belt tone...

Page 114: ...nter may print density out of adjustment while being used Perform manual density adjustment operation when the printer has a density trouble Note The manual density adjustment operation must be performed with the printer in a static state Do not perform it while the printer warms up 1 Press or more than one time Press the OK button when COLOR MENU appears 2 or to display ADJUST DENSITY EXECUTE 3 P...

Page 115: ...NU ENABLE DISABLE Sets whether to enable or disable the PRINT MENU category DISABLE Does not display the PRINT MENU category through USER MENU Category Option Settings Description C530 C330 C510 C310 OP MENU MEDIA MENU ENABLE DISABLE Sets whether to enable or disable the MEDIA MENU category DISABLE Does not display the MEDIA MENU category through USER MENU COLOR MENU ENABLE DISABLE Sets whether to...

Page 116: ...perature is reached jobs that print even a small number of pages HIGH HUM MODE ON OFF when curl is terrible set it in ON when stack defectiveness occurs ON Sets measures control of curl But there is fall of throughput OFF Sets conventional fixing control Category Option Settings Description C530 C330 C510 C310 SECU RITY MENU JOB LIMITA TION OFF ENCRYPTED JOB Sets whether to accept or discard data ...

Page 117: ... 16 GB The printer displays this option with the SD memory card installed Category Option Settings Description C530 C330 C510 C310 FILE SYS MAIN TE2 SD CARD ENABLE DISABLE Sets whether or not to use an SD memory card ENABLE Uses an SD memory card DISABLE Uses an SD memory card The printer displays this option with the SD memory card installed SD CARD ERASE EXECUTE Completely erases the information...

Page 118: ...Oki Data CONFIDENTIAL 6 PERIODIC MAINTENANCE 6 1 Cleaning 119 6 2 LED lens array cleaning 120 6 3 Pick up roller cleaning 122 6 4 Pinter internal cleaning 123 ...

Page 119: ...IC MAINTENANCE The inside and outside of C310dn C330dn C510dn C530dn should be cleaned with a waste cloth and a handy vacuum cleaner when necessary Note Do not directly touch the image drum terminals LED lens array and LED head connectors 6 1 Cleaning ...

Page 120: ...vertical white belt or line void or light print LED head cleaning The LED heads should be cleaned when a printed output contains a faded image a white line or spread ink of text White belt or line void or light print 1 Turn off the printer 2 Press the OPEN button and open the top cover Caution Burn injury hazard The fuser unit is hot Do not touch it O I OPEN button ...

Page 121: ... CONFIDENTIAL 6 PERIODIC MAINTENANCE 3 Lightly wipe the four LED head lens surfaces with soft tissue paper Note Solvents such as methyl alcohol or thinner damage the LED heads Do not use them 4 Close the top cover LED head LED head ...

Page 122: ...s and the separator roller should be cleaned when 391 PAPER JAM frequently occurs 1 Pull out the paper cassette 2 Wipe the large and small feed rollers with a cloth tightly wrung out with water 3 Wipe the separator roller of the paper cassette with a cloth tightly wrung out with water Feed roller small Feed roller large Roller Note Clean the option tray 2 in the same way when 392 PAPER JAM frequen...

Page 123: ...ton and open the top cover Caution Burn injury hazard The fuser unit is hot Do not touch it 3 Take out the image drum cartridges 1 Take out the four image drum cartridges and place them on a flat table 2 Cover the image drum cartridges with black paper Note The image drums the green tubes are delicate Handle them carefully Do not expose the image drum cartridges to direct sunlight or very bright i...

Page 124: ...r unit fixing levers in the direction of the arrows 2 Hold the fuser unit by its handle and take out it 5 Wipe the metal shaft with a soft cloth or tissue paper Handle Fuser unit fixing lever blue Fuser unit fixing lever blue 6 Reinstall the fuser unit For details refer to the fuser unit replacement section of the C310dn C330dn C510dn C530dn user documentation about setting up 7 Gently put the fou...

Page 125: ...ING 7 1 Before troubleshooting 126 7 2 Points to check before dealing with image troubles 126 7 3 Precautions for dealing with image troubles 126 7 4 Preparation for troubleshooting 126 7 5 Troubleshooting procedure 127 7 6 Fuse check 199 ...

Page 126: ...idges have been replaced properly 3 There are no problems with paper Refer to applicable paper specifications 4 The image drum cartridges are installed properly 7 3 Precautions for dealing with image troubles 1 Do not touch or allow foreign matter to touch the surfaces of the OPC drums 2 Do not expose the OPC drums to direct sunlight 3 The fuser unit is hot Do not touch it 4 Do not expose the imag...

Page 127: ...is forcedly initialized the System Maintenance menu OEM is set by a PJL command RAM CHECK Off Off Indicates the RAM is being checked The ratio of the checked size to total size of the RAM is indicated in the second row WAIT A MOMENT NETWORK INITIAL Off Off Indicates network initialization is being performed FLASH CHECK Off Off Indicates information in unformatted resident option flash memory is be...

Page 128: ...A WRITTEN OK Off Off Indicates writing of update NIC program data is complete Panel display identifies that no display is provided On line lamp Atten tion lamp Detail CHECK DATA DATA WRITE ERROR n Off On Indicates that the printer has an error during writing of update NIC program data n 1 A memory allocation error 2 A download file error 3 An error in obtaining available device memory 4 An error o...

Page 129: ...tart printing a network configuration PRINT MENU MAP Varies Varies Indicates the printer is printing a fonts list C530 and C330 PRINT FILE LIST Varies Varies Indicates the printer is printing a list of the files stored in the file system C530 and C330 PRINT ERROR LOG Varies Varies Indicates the printer is printing an error log C530 and C330 COLLATE COPY iii jjj Varies Varies Indicates the printer ...

Page 130: ... downloaded PU firmware downloading is transparent to users and this status occurs in no user environments Warning Panel display identi fies that no display is provided On line lamp Atten tion lamp Detail Solution ORDER COLOR TONER Varies On Blink Off Indicates that the printer is low on toner or a waste toner near full warning With MENU SYS CONFIG MENU SYS CONFIG MENU LOW TONER STOP the printer f...

Page 131: ...m life error With ADMIN MENU CONFIG MENU NEARLIFE LED set to DISABLE the attention LED is not lighting Panel display identi fies that no display is provided On line lamp Atten tion lamp Detail Solution ORDER FUSER Varies On Off Indicates the fuser is near the end of its life With ADMIN MENU CONFIG MENU NEARLIFE LED set to DISABLE the attention LED is not lighting ORDER BELT Varies On Off Indicates...

Page 132: ...nments because when it is in the Shipping mode and the PU firmware detects this status the PU firmware provides no notice to the CU firmware Panel display identi fies that no display is provided On line lamp Atten tion lamp Detail Solution DENSITY SHUTTER ERROR1 Varies Varies A density adjustment shutter error 1 The printer has the error in no user environments because when it is in the Shipping m...

Page 133: ...he printer has the error in no user environments because when it is in the Shipping mode and the PU firmware detects this status the PU firmware provides no notice to the CU firmware Panel display identi fies that no display is provided On line lamp Atten tion lamp Detail Solution REGISTRATION ERROR n Varies On A color registration adjustment error This display indicates that the printer has an er...

Page 134: ...OB LOG DISK FULL Varies On Indicates the available memory space of the storage device to execute a print accounting function is too small Delete unnecessary files to make appropriate available memory space in the device Panel display identi fies that no display is provided On line lamp Atten tion lamp Detail Solution PRESS ONLINE SW COLOR RESTRICTED MONO PRINTED PRESS ONLINE SW COLOR RESTRICTED JO...

Page 135: ...ported PDL command Press the ONLINE button Panel display identi fies that no display is provided On line lamp Atten tion lamp Detail Solution MEDIA_SIZE MP LOAD MEDIA_SIZE IN MP TRAY AND PRESS ONLINE SWITCH On Off Indicates a request for printing by manual feeding occurred This display prompts feeding manually paper identified by MEDIA SIZE The unit of Custom paper size conforms to the specified m...

Page 136: ...ndicates a mismatch between a tray media type and print data occurred This display prompts loading paper in a tray Error 460 MP TRAY The unit of Custom paper size conforms to the specified menu set display unit for the MP tray unless specified with a driver With a unit specified for Custom paper size in a driver the display shows a Custom paper size in the unit Custom paper size is expressed by wi...

Page 137: ...nel display Online lamp Atten tion lamp Description Code nnnnnn DOWNLOAD MESSAGE FAILED CODE Varies Varies Indicates wiring update message data succeeded CODE identifies a decimal number one digit that indicates writing failed 1 FAIL which means no causes are known 2 DATA_ERROR which means a hash check error flash memory error in writing data 3 OVERFLOW which means that because flash memory became...

Page 138: ...ates that the face up stacker is open and attempted duplex printing cannot be performed With the face up stacker open in duplex printing the exit motor is reversed print media cannot be input to the duplex path and an error results Error 581 Operator panel display Online lamp Atten tion lamp Description Code nnnnnn REPLACE TONER ERRCODE COLOR WASTE TONER FULL Off Blink Indicates that the printer i...

Page 139: ...tor panel display Online lamp Atten tion lamp Description Code nnnnnn CHECK TONER CARTRIDGE ERRCODE COLOR TONER SENSOR ERROR Off Blink Indicates a toner sensor detected an error Error 540 Y Error 541 M Error 542 C Error 543 K Error 540 541 542 543 OPEN TOP COVER ERRCODE PAPER SIZE ERROR Off Blink Notifies that from the tray paper of an improper size was fed Check the paper in the tray or the print...

Page 140: ...o a warning state Error 355 REPLACE BELT ERRCODE BELT LIFE Off Blink Indicates the printer is full of waste toner Cover opening and closing puts the printer into a warning state only once and then after printing 500 pages the printer has an error Error 356 Operator panel display Online lamp Atten tion lamp Description Code nnnnnn CHECK TONER CARTRIDGE ERRCODE COLOR IMPROPER CARTRIDGE LOCK POSITION...

Page 141: ...y Online lamp Atten tion lamp Description Code nnnnnn PLEASE POW OFF SHUTDOWN COMP Off Off Indicates the printer completed its shutdown processing the LCD backlight turns off Error POWER OFF AND WAIT FOR A WHILE ERRCODE CONDENSING ERROR Off Blink A due condensation error this display is different from that for a service call error but handled in the same way as it No languages are supported on a c...

Page 142: ...ror display provided again Yes Turn off and on the printer Replace the CU PU board Display Causes Error detail Actions SERVICE CALL 042 ERROR 043 ERROR 045 ERROR Flash memory file system error Accessing the flash ROM directly mounted on the CU PU board failed Turn off and on the printer Replace the CU PU board POWER OFF ON 052 ERROR Image processor driver error SERVICE CALL 067 ERROR 068 ERROR Int...

Page 143: ...it connected properly Is a contact faulty No Yes No Reconnect it properly Check the high voltage line for no poor connection Replace the high voltage power supply Display Causes Error detail Actions SERVICE CALL 122 ERROR Rear fan error Does the fan at the rear of the printer operate Is the connector of the fan connected properly No Yes No Yes Be sure of the connection of the fan Replace the CU PU...

Page 144: ...cable connection from the CU PU board to the toner sensor board and then replace the toner sensor board Replace the CU PU board Display Causes Error detail Actions SERVICE CALL 154 ERROR Belt unit fuse cut error Is the belt unit installed properly Does the error occur again No Yes Yes Re install it Turn off and on the printer Be sure of cable connection and then replace the CU PU board SERVICE CAL...

Page 145: ...it was detected low temperature Does the error occur again Yes Turn off and on the printer Replace the fuser unit Display Causes Error detail Actions SERVICE CALL 176 ERROR 177 ERROR A backup thermistor temperature error high or low temperature was detected Does the error occur again Does the error occur again Yes Yes Turn off and on the printer Replace the fuser unit Replace the low voltage power...

Page 146: ...es Error detail Actions POWER OFF ON 901 ERROR 904 ERROR Note Belt temperature error 901 Short circuit 902 Open circuit 903 High temperature 904 Low temperature Is the cable from the belt thermistor to the CU PU board connected properly Does the error occur again No Yes No Connect the cable properly Turn off and on the printer Replace the belt thermistor POWER OFF ON 923 ERROR A lock error with bl...

Page 147: ...ain No Yes Install the K toner cartridge Be sure of cable connection and then perform board replacement xxxxxxxxxxxxxxxx CRC CHECK NG PU download data CRC check error A CRC check error was detected after downloading of PU data PU firmware and custom media data Turn off and on the printer and then re download it In general use of the printer the downloading is not performed and this error does not ...

Page 148: ...g jam error code 370 371 372 373 383 170 8 1 Two sided printing jam occurs immediately after the power is turned on 170 8 2 Two sided printing jam occurs during taking in the paper into Duplex unit 170 8 3 Two sided printing jam occurs in the process of reversing paper 171 8 4 Two sided printing jam occurs during transporting paper inside the Duplex unit 171 8 5 Paper is not supplied from the Dupl...

Page 149: ...er 5V power supplied to CU PU board Check the 5V power supply by using the pins 1 2 and 3 of the CU PU board POWER connector 10 Replace the low voltage power supply 3 3V power supply to operator panel board Check 3 3V power supply by using the pin 7 of the CU PU board CN1 connector 19 Replace the CU PU board Check item Check operation Actions for NG results 1 1 4 Power supply short circuit check 5...

Page 150: ...and 24V power supplied to CU PU board Check the power supply by using the CU PU board POWER connector 10 Pins 7 8 and 9 24V Pins 1 2 and 3 5V Pins 4 5 and 6 0VL Pins 10 11 and 12 0VP Replace the low voltage power supply 2 1 2 Connection line check Operator panel connection Check the same as 1 1 The printer does not operate unless the operator panel is detected and operated Follow 1 1 2 2 Abnormal ...

Page 151: ...k the installation conditions of the partition plate under the CU and PU boards Remove the CU and PU board and inspect the installation conditions of the partition plate by visual inspection If they are not hooked on the normal specified positions correct them 2 3 Bad odor is generated Check item Check operation Actions for NG results 2 3 1 Bad odor locating Fuser unit Remove the fuser unit and ch...

Page 152: ...SENSOR 2ND IN SENSOR J4 380 JAM FEED J12 400 PAPER SIZE ERROR 1ST HOPPING SENSOR IN SENSOR WR SENSOR Error code Check messages on the operator panel and following the procedures on the appropriate pages remove jammed paper Clean the feed rollers and the inside of the printer when the printer is frequently jammed with paper Refer to the paper removal methods on the reference pages shown in the foll...

Page 153: ... fuser unit and then remove the fuser unit 4 Place a finger behind the belt unit lock levers blue and raise and remove it 5 Remove jammed paper in the direction of the arrow Black paper Top cover Image drum unit Handle Fuser unit lock lever blue Fuser unit lock lever blue Paper Fuser unit OPEN button Lock lever blue Belt unit Lock lever blue 6 Hold the belt unit by the lock lever blue on each side...

Page 154: ... 8 Put the fuser unit back into position 9 Turn the lock levers inwards to lock the fuser unit 10 Install the image drum unit in the printer so as to situate the K toner cartridge toward the front of the printer 11 Close the top cover Handle blue Handle blue Fuser unit lock levers blue Handle Fuser unit lock lever blue Fuser unit lock lever blue ...

Page 155: ...e drum unit OPEN button 3 Remove any jammed paper in the direction of the arrow Paper Fuser unit Paper Fuser unit Remove in the direction of the arrow any paper jammed the inside front of the printer Pull out toward the front of the printer any paper jammed at the fuser unit with the fuser unit lever blue left turned in the direction of the arrow 4 Install the image drum unit in the printer so as ...

Page 156: ...over Error code 390 1 Press the OPEN button and open the top cover 2 Take out the image drum unit place it on a flat surface and cover it with black paper Black paper Top cover Image drum unit OPEN button 3 Open the inside transparent cover of the printer and remove jammed paper ...

Page 157: ...stall the image drum unit in the printer so as to situate the K toner cartridge toward the front of the printer 5 Close the top cover Handle blue Handle blue Error code 391 1 Pull the tray 1 out of the printer 2 Remove paper 3 Insert the tray 1 back into the printer ...

Page 158: ... Oki Data CONFIDENTIAL 7 TROUBLESHOOTING 4 Press the OPEN button and open and close the top cover Error code 392 1 Pull the tray 2 out of the printer 2 Remove paper 3 Insert the tray 2 back into the printer Tray 2 Tray 2 ...

Page 159: ...nd close the top cover Error code 409 1 Press the OPEN button and open the top cover 2 Take out the image drum unit place it on a flat surface and cover it with black paper Black paper Top cover Image drum unit OPEN button 3 Remove any jammed paper in the direction of the arrow Paper Fuser unit ...

Page 160: ...he fuser unit lock levers to the direction of the arrow to unlock the fuser unit and then remove the fuser unit Handle Fuser unit lock lever blue Fuser unit lock lever blue 5 Place a finger behind the belt unit lock levers blue and raise and remove it 6 Remove jammed paper in the direction of the arrow Paper Fuser unit Lock lever blue Belt unit Lock lever blue Belt unit Belt unit Lock levers blue ...

Page 161: ...9 Put the fuser unit back into position 10 Turn the lock levers inwards to lock the fuser unit 11 Install the image drum unit in the printer so as to situate the K toner cartridge toward the front of the printer 12 Close the top cover Handle blue Handle blue Fuser unit lock levers blue Handle Fuser unit lock lever blue Fuser unit lock lever blue ...

Page 162: ...sensors Replace the CU PU board 3 2 Jam occurs immediately after the paper feed is started 1st tray Check item Check operation Actions for NG results 3 2 1 Check condition of the paper running path Paper running path of the front unit Check if paper is jammed or not in the paper running path Remove the jammed paper 3 2 2 Check condition of the mechanical parts Hopping sensor and IN sensor lever ch...

Page 163: ... the connection condition of the cable Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Replace the cable with the good cable that normalizes the connection condition Cord for feed clutch Check that any cable is not pinched during assembling of the printer Pu...

Page 164: ...ched during assembling of the printer Pull out the CU PU board HOP connector 1 and check the following at side of the cord Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Replace the cable with the good cable that normalizes the connection condition Paper feed motor Pull out the CU PU board HOP connector 1 and check whethe...

Page 165: ...3 Motor operation check Paper feed motor Confirm that the paper feed motor works normally by using the Motor Clutch Test of the self diagnostic mode Replace the CU PU board or the feed motor Paper feed motor driver Pull out the CU PU board HOP connector 1 and check the following at the side of the connector Several M between pin 1 FG Several M between pin 2 FG Several M between pin 3 FG Several M ...

Page 166: ...ath on the belt Remove the ID unit and check if paper is jammed or not in the paper running path Remove the jammed paper 6 2 2 Check condition of the mechanical parts Check the sensor lever of the WR sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever Check item Check operation Actions for NG results 6 2 3 Motor op...

Page 167: ...following resistance exists between the corresponding pins at the cable side CU PU board HOP connector 1 Between pin 1 pin 2 Approx 3 4 or approx 5 Between pin 3 pin 4 Approx 3 4 or approx 5 CU PU board BELT connector 3 Between pin 1 pin 2 Approx 6 1 or approx 3 5 Between pin 3 pin 4 Approx 6 1 or approx 3 5 Between pin 5 pin 6 Approx 3 4 or approx 5 Between pin 7 pin 8 Approx 3 4 or approx 5 Repl...

Page 168: ...the fuser unit correctly in a printer 7 5 2 7 Paper unloading jam error code 382 7 1 Paper unloading jam occurs immediately after the power is turned on Check item Check operation Actions for NG results 7 1 1 Check condition of the paper running path Paper running path of the paper unloading unit Check if paper is jammed or not in the paper running path Remove the jammed paper 7 1 2 Check conditio...

Page 169: ...any abnormality or not Replace the sensor lever with the good sensor lever 7 2 3 Motor operation check Fuser motor Confirm that the fuser motor works normally by using the Motor Clutch Test of the self diagnostic mode Check if any load exists or not Replace the CU PU board the fuser motor or the fuser unit fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KE...

Page 170: ...tected by using the SWITCH SCAN function of the self diagnostic mode Check sensor detection with paper in the duplex unit and with it removed from the duplex unit Replace the Duplex board V7Y PCB or replace the defective sensor or connection cable 8 2 Two sided printing jam occurs during taking in the paper into Duplex unit Check item Check operation Actions for NG results 8 2 2 Sensor lever opera...

Page 171: ...ided printing jam occurs during transporting paper inside the Duplex unit Check item Check operation Actions for NG results 8 4 1 Sensor lever operation check Dup R Dup F sensor lever Open the top cover remove the image drums and the belt unit and check the operation of the DUP F sensor lever Replace the sensor lever 8 4 2 Sensor check Check the detection condition of the sensor signal Confirm tha...

Page 172: ...d during the Up movement Mechanical load during installation and removal of the ID unit Check if abnormal heavy load is applied when removing the ID unit IReplace the ID unit or replace the right left side plate If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Greasing to the right and left Up Down link levers Check if the...

Page 173: ...power is turned on Check item Check operation Actions for NG results 11 1 1 Thermistor is defective Note Upper thermistor lower thermistor frame thermistor Check the respective thermistors if they are shorted or opened internally Check the resistance value at the connector pins in the bottom of the fuser unit Refer to section 8 1 Resistance check fuser unit Replace the fuser unit If any attempt of...

Page 174: ...lly supplied or not Power supply CN2 connector between pin 1 and pin 2 and between pin 3 and pin 4 Replace the low voltage power supply Heater ON signal that is output from PU to the low voltage power supply Check that the heater ON signal goes active at the warming up timing or not L active while ON CU PU board POWER connector 10 pins 14 and 15 Replace the CU PU board 7 5 2 12 Motor fan error err...

Page 175: ... connector connecting the option tray unit with the main unit Is the terminals of the square connector damaged Replace the connector Check item Check operation Actions for NG results 14 2 3 Check the control signals Control signal that is output from the CU PU board to the option tray board GOG 1 PCB Check the control signals that are output from the 2ND connector of the CU PU board Pin 6 TXD PU 2...

Page 176: ...aper 3 mm away from the sensor window The white paper should be placed in the manner of opposing the toner sensor 4 When light is reflected by a white paper so that incident light falls on the toner sensor the Operator Panel display shows L When the paper is moved so that any light is not reflected by the paper so that the incident light does not reach the toner sensor H is displayed on the Operat...

Page 177: ...by using the Motor Clutch Test of the self diagnostic mode Check if any extra load exists or not Replace the CU PU board or the ID motor 7 5 2 17 Fuse cut error error codes 153 to 155 17 1 Fuse cut error Check item Check operation Actions for NG results 17 1 1 Check the system connection FFC connecting the CU PU board and the toner sensor board ZHJ PCB Check if the SSNS connector of the CU PU boar...

Page 178: ...cables by visual inspection Replace the FFC with the normal FFC Check item Check operation Actions for NG results 18 1 2 Environment condition Sharp change of environment condition Is the environment condition changed sharply from a low temperature environment to a high environment condition within a short time Example is such a case that a printer is moved from storage condition of a cold area in...

Page 179: ...REAR Cover 2P Humidity sensor Photo Interrupter 3P Photo Interrupter 3P Dup Rear Dup Front 5P Density Seneor 16P Drawer Connector Option I F TRAY Connector 4P 8P 10P 6P 2P 5P 3P 12P 6P 4P 2P 2P 24P 2P 4P 2 Belt Thermistor Shutter Solenoid 5P ColorReg Seneor DCID Motor 9P 9P 9P Motor FAN Rear 16P FFC 20P 20P 20P 20P FFC FFC FFC K LED HEAD C LED HEAD M LED HEAD Y LED HEAD FG Film FG FG PWR unit Opti...

Page 180: ...white area of printed pages is dirty all over 182 3 Printed pages are blank see Fig 7 2 C 183 3 1 A printed pages are entirely blank 183 4 Vertical lines are produced in printed pages 184 4 1 Fine lines colored see Fig 7 2 D 184 5 Print quality problems appear periodically see Fig 7 2 E 185 5 1 Print quality problems appear vertically and periodically 185 6 Color misregistration is significant 185...

Page 181: ...et into the LED head holder Check the tension spring on the both sides if they are set properly Correct them so that they are properly set 1 1 3 Print media Media type Check if the media used for printing is especially thick Use standard paper Check item Check operation Actions for NG results 1 1 4 High voltage terminal ID unit terminal Visually check each ID unit high voltage terminal if it conta...

Page 182: ...intenance menu 2 1 2 Fuser unit Offset toner in the fuser units Visually check each fuser unit if offset toner in the previous printing adheres to them Repeat blind printing using unnecessary media until offset toner is created on print media or replace any applicable fuser unit When using a new ID unit as a try select FUSE KEEP MODE of the system maintenance menu 2 2 The white area of printed pag...

Page 183: ...D heads if they are connected properly Replace any applicable LED head Drum shaft Are drum shafts installed in a manner that they contact the side plates on both sides correctly Replace any applicable ID unit When using a new ID unit as a try select FUSE KEEP MODE of the system maintenance menu CU PU board fuse F501 C530 C330 F6 C510 C310 Measure resistance values of F501 C550 C330 and F6 C510 C31...

Page 184: ... path Check if the paper feed path reaching the fusing area have burrs that scrape unfixed toner Remove the burrs 7 5 3 5 Print quality problems appear periodically see Fig 7 2 E 5 1 Print quality problems appear vertically and periodically Check item Check operation Actions for NG results 5 1 1 Cycle Image drum Check if the cycle is 94 3 mm Replace any applicable ID unit Developing roller Check i...

Page 185: ...2 1 Feeding system Paper feed state in the paper feed path Check the paper feed path if there is something that blocks the paper in the paper feed path Remove the blocking object 7 Black filled in printing 7 1 Printed pages are filled in black entirely Check item Check operation Actions for NG results 7 1 1 High voltage terminal contacting state CH terminal From above the printer visually check if...

Page 186: ... Check item Check operation Actions for NG results 8 1 1 Limited color printing menu state Boot Menu item Select Process Setup of the Boot Menu items and check that the setting of Custom Process is Full Color See section 5 6 for information on Boot Menu Change the setting to Full Color Developing roller Ground Toner supply roller Developing blade Charging roller Fig 7 3 ...

Page 187: ... responds it correctly Set the IP address SUB net mask and gateway address correctly 5 Check the utility Check OKILPR utility settings Check setting items of the OKILPR utility Set OKILPR utility settings correctly 6 Perform a check using an OS standard port Make a check using a Windows NT 2000 or XP standard LPR port Set up a Windows NT 2000 or XP standard LPR port and check if printing can be pe...

Page 188: ... same screen is displayed when creation of a certificate has failed Solution Create a certificate by referring to the User s Manual Advanced 7 5 4 1 2 Is the SSL TLS setting set to ON Log in as an administrator and select Security and Encryption SSL TLS If the following screen is displayed a certificate has already been created but the SSL TLS setting is set to OFF Screen before creation of a cert...

Page 189: ... in some cases by setting the encryption strength to Weak Setting the encryption strength to Weak lowers the security level To change the encryption strength refer to section 7 5 4 1 4 Confirm the encryption strength of the printer For Netscape Start the web browser and select HELP and Netscape A recommended version is Netscape 6 or higher Solution Install the latest Web browser If the version of ...

Page 190: ... the browser cannot communicate with the printer whose encryption strength is Standard Upgrade the browser to support 128 bits high encryption or set the printer encryption strength to Weak Changing the encryption strength using AdminManager 1 Start AdminManager and select by highlighting a desired printer from the printer list 2 Press the Oki Device Setup button or select Setup and Oki Device Set...

Page 191: ...gth 6 Set Encryption Strength to Weak and press the Apply button 7 Check that the setting is correct and press OK 9 If the printer has been added to the printer list it means that the setting has been completed 8 After a confirmation message appears click Yes NIC reboots for the setting to take effect ...

Page 192: ...ed by default To change the encryption strength Enable must be specified for Telnet Enter Telnet printer IP address at the command prompt DOS prompt and press the return key Establish connection using an administrator user name and a password Select 4 Security Config 5 Cipher SSL TLS and 2 Cipher Strength and change the cipher strength as desired 1 Strong 2 Standard 3 Weak ...

Page 193: ...ngth of the printer The browser doesn t support the key exchange method of the printer Compatibility problem The OS does not support IPP encrypted printing Refer to section 7 5 4 2 1 Check the OS Operating System An IPP encrypted printer has not been created yet Refer to section 7 5 4 2 2 Has a printer been created IPP setup of the Printer is not Enabled Refer to section 7 5 4 2 3 Is the IPP setti...

Page 194: ...ser has changed the IP address of the printer to an IP address that is different from the IP address used during creation of a CSR Refer to section 7 5 4 4 1 The printer IP address has been changed The network card is initialized while the user is applying for issuance of a certificate to a certifying authority i e while waiting for installation of a certificate Refer to section 7 5 4 4 2 The netw...

Page 195: ...Install an intermediate Certificate Some certifying authorities perform installation of an SSL server certificate a printer certificate and an intermediate certificate in printers However since a printer of this model supports installation of only one certificate an intermediate certificate cannot be installed in the printer Be sure to install an SSL server certificate in the printer To install an...

Page 196: ...5 4 5 6 The error message The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority is displayed When this error message appears it means that the certificate installed in the printer is self signed certificate Other possibilities are that the certificated installed in the printer is a certific...

Page 197: ...sed on the types of certificate so that the certificate will be installed automatically 7 5 4 5 7 The error message Name of security certificate is invalid or does not match the site name is displayed It means that the printer IP address is different from the IP address that is described on a certificate or from the IP address used when the certificate was created Solution Change the printer IP ad...

Page 198: ...ficates If SSL is enabled for self signed certificates the window shown below appears in an attempt to access the Web page and the Web page will not be displayed Web display when SSL is enabled for self signed certificates Solution The Web page is displayed by clicking Continue browsing this site not recommended on the warning screen It doesn t affect the Web page functions and the Web page can be...

Page 199: ...nel backlight blackout PU 5V F5 No display on the operator panel CU PU 3 3V F501 Service call 131 to 134 Blank page printing LED head 5V High voltage board ORZ board F501 Service call 121 High voltage board 24V C510 C310 Fuse Errors Fuse Name Error Description Insert Point Resistance CU PU board SOS 2 1 board F2 Servicecall128 Error08 Front fan hopping motor registration clutch hopping clutch MPT ...

Page 200: ...Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 8 1 Resistance value checking 201 8 2 Layout of parts 204 8 3 Firmware revision numbers 218 ...

Page 201: ...IAL 8 CONNECTION DIAGRAMS 8 1 Resistance value checking Unit Circuit diagram and composition Part drawing Resistance value Transport belt motor M 1 3 4 Between pins 1 and 2 3 4 Between pins 3 and 4 3 4 ID motor IP Both ends of IP2 1 or less ...

Page 202: ...AGRAMS Unit Circuit diagram and composition Part drawing Resistance value Fuser motor IP1 Both ends of IP1 1 or less Feed motor M 1 3 4 Between pins 1 and 2 3 4 Between pins 3 and 4 3 4 2nd feed motor M 1 3 4 Between pins 1 and 2 3 4 Between pins 3 and 4 3 4 ...

Page 203: ...r A1 A2 Lower thermistor B1 B2 Frame thermistor A3 A4 B3 B4 Fuse 2 A5 4 3 2 1 1 3 B1 2 3 4 4 Between pins 1 and 2 Several ohms to several tens of ohms Between pins 3 and 4 Several ohms to several tens of ohms Between pins A1 and A2 Approx 590 k to 5338 k 0 to 93 C Between pins B1 and B2 Approx 104 5 k to 806 5 k 0 to 43 C Between pins A3 and A4 Approx 104 5 k to 806 5 k 0 to 43 C Between pins B3 a...

Page 204: ...C94 C93 C97 C86 R233 R232 C67 R235 R236 Q23 Q25 R237 R90 R91 R86 R146 R167 R159 IC19 IC20 Q21 R168 R169 R167 C67 R194 R197 R199 R200 R203 R160 CD1 R142 R141 R135 R130 R131 R127 RM11 RM12 RM13 TEST7 R279 TEST18 TEST17 R132 R138 R144 R145 R137 R136 R143 R142 CD2 R170 R171 R161 IC16 IC21 LAN 1 2 12 9 7 C28 C27 C109 R35 R375 R33 C20 R32 R30 R31 144 RM3 RM2 IC4 C25 C24 IC5 C63 R263 R153 BF1 R195 C102 K...

Page 205: ... R630 R628 R635 R651 D508 D509 C692 C693 R801 C731 C687 R652 RM513 RM514 RM515 RM502 RM503 RM504 RM505 RM507 RM506 RM508 RM509 RM510 R591 R593 R594 R595 R596 R583 R564 R585 R586 C548 C531 C512 R527 R526 C514 C516 IC501 IC502 C711 C729 C733 R802 C515 R531 R530 R560 C532 C534 C513 R529 C511 C530 C528 C527 C538 C547 C543 C544 R547 C529 C533 C570 R540 C728 14 1 7 9 R567 Q512 Q514 R609 R785 R712 R732 R...

Page 206: ...236 Q23 Q25 R237 R90 R89 R86 R146 R167 R159 IC19 IC20 Q21 R168 R169 R167 C67 R194 R197 R199 R200 R203 R160 CD1 R142 R141 R135 R130 R131 R127 RM11 RM12 RM13 TEST7 R279 TEST18 TEST17 R132 R138 R144 R145 R137 R136 R143 R142 CD2 R170 R171 R161 IC16 IC21 LAN 1 2 12 9 7 C28 C27 C109 R35 R375 R33 C20 R32 R30 R31 144 RM3 RM2 IC4 C25 C24 IC5 C63 R263 R153 BF1 R195 C102 KHEAD CHEAD MHEAD C85 CP6 RM17 RM16 R...

Page 207: ... D508 D509 C692 C693 R801 C731 C687 R652 RM513 RM514 RM515 RM502 RM503 RM504 RM505 RM507 RM506 RM508 RM509 RM510 R591 R593 R594 R595 R596 R583 R564 R585 R586 C548 C531 C512 R527 R526 C514 C516 IC501 IC502 C711 C729 C733 R802 C515 R531 R530 R560 C532 C534 C513 R529 C511 C530 C528 C527 C538 C547 C543 C544 R547 C529 C533 C570 R540 C728 14 1 7 9 R567 R609 R785 R629 R712 R732 R732 C633 C713 C705 F501 C...

Page 208: ...R107 R93 R89 R75 R312 R40 R43 R47 R51 R62 R58 R69 R90 R91 R57 R50 R66 R59 R56 R49 R76 R67 R60 C61 C50 C45 C42 C41 C37 R290 R275 R266 IC13 RM7 R157 R158 R159 R160 R178 R191 R205 R206 R220 R222 IC17 R192 R193 R180 C98 R259 R235 R229 R223 R213 R146 2 3 1 4 USB1 REG SP 1 SSNS DHV 3 16 SHS R24 EXIT BELT IC8 C54 R124 R118 R111 C51 R99 R136 R138 R141 R135 R129 R125 R112 F5 CP6 F4 F2 DUC C18 C17 R2 R6 R10...

Page 209: ...6 R597 R596 R607 R567 C551 C552 R550 R553 R551 C520 C543 C542 C541 C540 Q522 C521 C532 C533 C534 C518 C517 C515 C514 C639 C535 C602 R516 R677 C904 R512 R511 R510 Q511 Q509 Q502 Q512 C640 C536 C641 C642 R686 R684 Q508 Q501 R503 FET507 R502 R685 R526 R535 C643 Q507 R501 Q506 Q505 Q504 Q503 IC501 Q515 Q514 D507 D504 D503 D502 C559 R673 R672 R569 R608 R649 R637 R614 R627 R620 C638 R598 R605 R604 R602 ...

Page 210: ...107 R93 R89 R75 R312 R40 R43 R47 R51 R62 R58 R69 R90 R91 R57 R50 R66 R59 R56 R49 R76 R67 R60 C61 C50 C45 C42 C41 C37 R290 R275 R266 IC13 RM7 R157 R158 R159 R160 R178 R191 R205 R206 R220 R222 IC17 R192 R193 R180 C98 R259 R235 R229 R223 R213 R146 2 3 1 4 USB1 REG SP 1 SSNS DHV 3 16 SHS R24 EXIT BELT IC8 C54 R124 R118 R111 C51 R99 R136 R138 R141 R135 R129 R125 R112 F5 CP6 F4 F2 DUC C18 C17 R2 R6 R10 ...

Page 211: ...607 R567 C551 C552 R550 R553 R551 C520 C543 C542 C541 C540 Q522 C521 C506 C532 C533 C534 C518 C517 C515 C514 C639 C535 C513 C602 C523 C522 C521 R516 R515 R514 R513 Q510 Q511 Q509 Q502 Q512 C640 C536 C641 C642 R683 R686 R684 Q508 Q501 R503 FET507 R502 R685 R526 R535 C643 Q507 R501 Q506 Q505 Q504 Q503 IC501 Q515 Q514 D507 D504 D503 D502 C559 R673 R672 R569 R608 R649 R637 R614 R627 R620 C638 R598 R60...

Page 212: ...D505 D506 D504 J506 R518 R526 C503 R514 R515 J502 R507 D502 D503 J518 R520 R508 R509 R510 J504 IC501 C535 J524 R580 C534 R577 C533 R579 J523 J516 R575 R559 C532 R576 R558 R574 R573 R572 R517 J522 R571 R519 R516 J521 J519 R534 Q502 TR502 C517 C516 J514 C518 R557 R553 R555 R554 D510 FET502 FET501 R541 R542 R544 R543 R578 IC502 R569 R568 R568 R567 R566 C508 C506 C505 J513 C514 C509 R527 IC503 R533 R5...

Page 213: ...755 R802 IC501 R551 R720 R719 R553 R710 R708 R702 R701 R706 R704 R741 R739 R740 R727 R533 Q506 Q507 R816 R814 C503 C502 C501 C505 C508 R505 R504 R503 R506 C504 R736 R820 SW1 SW3 SW2 SW6 SW7 LED2 LED1 SW5 CN2 CN1 CN3 12 11 2 1 12 11 2 1 1 R762 R796 R795 R529 R776 R777 R508 FG501 R507 R502 R501 R705 R818 R819 R817 R813 R811 R810 R809 R808 R807 R806 R805 R804 R815 R812 R510 R509 R718 R721 R757 R723 R...

Page 214: ...2 R534 R535 R536 R537 R538 C509 C505 R904 R905 R942 R504 R505 R506 R503 R956 R955 R526 R527 R902 Q502 R520 Q501 R521 R522 R901 C502 C501 R501 R502 R523 R524 TH501 R533 IDFUSE FUCUT R919 R920 R921 R922 R931 C510 R547 IC501 R514 R515 R516 R513 R951 R936 R935 R934 R550 R924 R925 R926 R928 R927 R530 R529 R948 R949 R512 R950 R539 R929 C514 R930 R931 R937 R941 R938 R518 R517 R532 R940 R549 R511 R918 C E...

Page 215: ...8 JP4 JP41 JP34 JP33 JP52 JP5 JP14 JP84 JP17 JP16 JP15 JP9 JP50 JP27 CP2 JP72 JP27 C4 C3 D3 D12 C7 D13 CH K C8 C16 JP104 C17 C18 SB K C15 C16 DB K C13 C14 CH C C23 C24 SB C C2 C4 DB C C1 C3 CH M C21 C22 SB M C7 C8 DB M C5 C6 CH Y C19 C20 SB Y C11 C12 DB Y C9 C10 C17 C5 D11 D10 D22 D21 D14 JP103 JP91 JP86 JP99 JP98 D9 D7 D5 D8 D6 D17 D4 D23 D18 D19 D24 D20 JP90 JP102 JP107 C14 C12 C13 C15 JP45 JP7 ...

Page 216: ...6001TH Rev 1 16 Oki Data CONFIDENTIAL CN1 CN3 CN 8 CONNECTION DIAGRAMS 8 Low voltage power supply PCB 9 ID unit Fuse ID unit for consumables Contact point Toner low sensor PCB PRZ PCB ID unit Contact point ...

Page 217: ...44346001TH Rev 1 17 Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 10 Transfer belt unit Fuse Transfer belt unit for consumables Transfer belt unit Relay PCB Contact point Contact point Fuse ...

Page 218: ...552901FY01 CU FW A1 02 NICFW 01 02 01 00 PU FW 00 03 34 2010 03 16 CheckSum E42B3DEB 04 44552901FY01 CU FW A1 01 NICFW 01 02 01 00 PU FW 00 03 35 2010 03 25 CheckSum F249698E C510 C310 ROM FD revision no CU F W revision no PU F W revision no NIC F W revision no Web Page Version Number of white dots marked on FLASH MEMORY ID Date of issue Notes 01 B0 40 00 00 30 00 06 00 09 01 2010 01 25 CheckSum 4...

Page 219: ...enance board indication on the CU board in accordance with the table below C530 C330 1 4 2 5 3 Position of the revision number label Details of the revision number label 1 2 3 Sample 2 Revision 4 Sample 1 Revision 1 4 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 PCB number seal number Board CLP YU Use 44424001 01 CLP 2 44601502 C530 for ODA 44424002 02 CLP 2 44601502 C530 for OEL 444...

Page 220: ...ing location PCB number seal number Board CLP YU Use 44423902 02 SOS 2 44037802 C510 for OEL 44423903 03 SOS 2 44037802 C510 for AOS 44423904 04 SOS 2 44037802 C510 for JPN 44423912 12 SOS 1 44037801 C310 for OEL 44423913 13 SOS 1 44037801 C310 for AOS 44423914 14 SOS 1 44037801 C310 for JPN ...

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