EXPLORE
E7
2 0 1 9 I N S T A L L & O P E R A T I O N M A N U A L
22
5
Troubleshooting
5.1 TROUBLESHOOTING PROBLEMS AND THEIR SOLUTIONS
The Explore E7 light have a built-in Rear Indicator LED that will confirm that the light is working inside the designed
parameters and will give information if one is not, helping to find the root cause for the fault seen.
The Rear Indicator should be lit when light is powered and on. When receiving DMX signal, the Rear Indicator will turn
on and off approximately once per second. If light is in Firmware/Bootloader update mode, the Rear Indicator LED will
flash rapidly approximately 3 to 4 times per second.
Should any flashes be observed outside of the time frames mentioned above, please refer to the table below.
The table below summarizes the fault codes the Rear Indicator LED can show:
EXPLORE SERIES
NO’ OF
FLASHES
DESCRIPTION OF
FAULT
CHECK
CAUSE
FIX
1
Driver board
Temperature
Sensor Failure
-
Light is faulty.
Contact your dealer.
2
LED board
temperature
sensor failure
-
Light is faulty.
Contact your dealer.
3
Power Issue –
large Voltage
drop on light
power-up
detected 10
times
Check wiring gauge. Check if power
source can supply
enough current.
Incorrect wiring.
Inadequate power
source.
Replace wiring with correct
gauge. Replace power source.
4
Power supply
Voltage too low
Check voltage supply to the light is
between 11V and 32V
DC (The light will still work between 9
and
11 volts however at reduced
brightness)
Voltage is too low
Investigate reason for low
voltage and fix
5
Power Supply
Voltage too high
Check voltage supply to the light is
between 11V and 32V DC
Voltage is too high
Investigate reason for high
voltage and fix
If the Rear Indicator LED doesn’t recognize the fault but the fault is still present, please check the table below.
