Oce PRISMAproduction, Reference Manual

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Messages
U20944-J-Z247-6-7600
12 Diagnosis
Error Reporting
All SPS message and abend code descriptions include instructions concerning what
should be done about the problem. When suggested system programmer actions do not
resolve a problem, it should be submitted to the Océ service representative with the
appropriate documentation as described in this chapter.
Associated Documentation
All problems reported to Océ should be accompanied by the following documentation, if
possible:
The JCL and output listings of the job that encountered the error,
A listing or copy of the SPS.SPSPARM data set. If more convenient, a listing of all
members used in the initialization of the printer and execution of the job. This should
include the following members for printer
nnn and form aaaa
4
if they are used:
Member Contents
SPSPRINT Printer table
SETUPnnn SPS initialization parameters
MSGSUnnn Message table
A SYSLOG listing.
Tape copy of the PP/ROUTER trace data set(s) covering the time when the problem
occurred. The trace data set should be generated by the FPTRACE job in ITF
5
format
(see "ITF Trace Tape Generation" in SPS/MVS Installation Guide).
4
Where nnn is either an APA or LINE printer device number and aaaa is either an APA
or LINE printer form name.
5
SPS ITF (Internal Trace Format) tapes have no relationship to the ITF (Internal Trace
Facility) delivered with Océ printers for hardware diagnostics from a PC.