Oce CS665 Pro, User Manual

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CS665 Pro 5-15
Troubleshooting 5
5.7 Troubleshooting tips
Symptom Remedy
COPIER DOES NOT OPERATE
WHEN SUB POWER SWITCH IS
ON Check to be sure power plug is firmly inserted in electrical socket.
Check to be sure main power switch is ON.
Check to see if Weekly Timer function is activated. See page 2-31 for details.
Check to see if User Authentication is required on the screen. See page 2-33 for
details.
COPY IMAGE IS TOO LIGHT Manually adjust copy density to darker density.
Check toner message and add toner, if required.
Check paper for dampness. Do not leave paper in copier when humidity is high.
Check to see if Photo, Text, or Map mode is required.
COPY IMAGE IS TOO DARK Manually adjust copy density to lighter density.
Check to see if Photo, Text, or Map mode is required.
COPY IMAGE IS NOT CLEAN OR
SHOWS SPOTS Use clean originals since dirt marks may be copied.
Keep original glass and inner surface of document feeder clean.
Call for service if "Please call service" is displayed in the message area.
Check density indicator and lighten if required.
COPY PAPER MISHANDLES
DURING COPYING Fan copy paper and load it with curl side in proper location. Do not exceed the
tray capacity.
MAGNIFICATION CANNOT BE
CHANGED Reduce & Shift is incompatible with magnification.
Press [Reset] and set desired copying conditions without using Reduce & Shift.
DUPLEX MODES CANNOT BE
SELECTED Fully close ADF, then select the desired duplex mode again.
COPYING DOES NOT BEGIN AF-
TER PRESSING [Start] Close Front door of main body.
Insert or adjust the appropriate paper tray for paper size selected.
Be sure the print quantity is entered.
Close Finisher door/Folding unit door/Large capacity stacker door completely.
COPYING DOES NOT RESUME
AFTER MISHANDLED PAPER IS
REMOVED Check copier diagram on touch panel for additional indications of mishandled
paper.
COPY QUALITY IS POOR Check paper for dampness, and replace it if necessary.
Contact your service representative.
USING USER AUTHENTICATION,
COPIES CANNOT BE MADE AF-
TER PASSWORD IS ENTERED Check to see if the message "Copy limit reached" is displayed.
Contact the machine manager to reset limit.
THE ORIGINAL PAPER IS MIS-
HANDLED OR SKEWED IN THE
DOCUMENT FEEDER Originals should conform to the recommended size and weight.
Be sure originals are not stapled.
Align originals evenly in the ADF.
Check to make sure paper guides meet the width of mixed size originals.
ADF CANNOT BE USED AFTER
[Reset] IS PRESSED Fully close ADF.
Originals should conform to the recommended size and weight.
Position originals properly in the ADF.
Set to use ADF in the Initial Setting. See the User’s guide – POD Administrator’s
reference for details.
FINISHER/FOLDING UNIT DOES
NOT OPERATE Check for a paper misfeed and remove it, as required.
Properly close finisher door/Folding unit door.
ADD TONER MESSAGE IS DIS-
PLAYED New toner supply is needed. Follow instructions for adding toner.
CALL FOR PM IS DISPLAYED IN
MESSAGE AREA Contact your service representative for Preventive Maintenance.
APS SELECTS THE WRONG PA-
PER SIZE Paper guides must be adjusted exactly to the size of originals.
IN MIXED ORIGINAL MODE, A
MESSAGE TO LOAD A RE-
QUIRED PAPER SIZE DISPLAYS,
EVEN THOUGH THAT SIZE IS
LOADED IN ONE OF THE TRAYS Paper sizes loaded in the trays must be consistent with the tray position size;
otherwise, the tray key on the Copy Screen will blink.
THE COPY SCREEN DOES NOT
DISPLAY SETTINGS AS DE-
SCRIBED IN USER’S GUIDE Check with the machine manager, as Initial Settings may have been changed.