61
Common Problems and Solutions
Before you read on, all of the steps mentioned here are given in more detailed form elsewhere in
the user guide. When a reference is given, click the link to go to the more detailed information.
The following are some common problems and solutions.
Windows only: The driver auto install did not work.
➊
Open
Computer
(
My Computer
) and then open the MiFi device drive letter.
➋
Double-click the installer file.
➌
Follow the onscreen instructions.
No service is available.
- OR -
I get a “Limited or No Connectivity” message.
➤
You are outside your network operator’s coverage area.
➤
Check with your network operator. There might be a problem with your account.
➤
Reorient your MiFi device.
➤
If you are inside a building or near a structure that might block the signal, change the position
or location of the device. For example, try moving your MiFi device close to a window.
The device has no power.
The LED indicator is off and does not come on when the Power button is pressed.
➤
Ensure the battery is properly seated in the device.
➤
Ensure the battery is fully charged. Plug in the AC mains charger for at least 4 hours.
I forgot my password.
➤
You can reset the device to factory defaults using the master reset button. (See
Using the
Master Reset Button
on page 65.)
I cannot connect to my MiFi device.
➊
Make sure the WiFi LED is on (it should be solid, not blinking).
If the LEDs are not on, check your battery.
➋
Make sure your wireless radio / AirPort is turned on. (Check your computer’s Help if you need
assistance.)
