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NVR4POE / NVR8POE / NVR16POE Series NVR User Manual
173
Possible Reasons
a)
Network failure, and the NVR and IP camera lost connections.
b)
The configured parameters are incorrect when adding the IP camera.
c)
Insufficient bandwidth.
Steps
1.
Verify the network is connected.
1)
Connect the NVR and PC with the RS-232 cable.
2)
Open the Super Terminal software, and execute the ping command. Input “ping IP” (e.g. ping
172.6.22.131).
Simultaneously press
Ctrl
and
C
to exit the ping command.
If there exists return information and the time value is little, the network is normal.
2.
Verify the configuration parameters are correct.
1)
Select “Menu>Camera>Camera>IP Camera”.
2)
Verify the following parameters are the same with those of the connected IP devices, including IP
address, protocol, management port, user name and password.
3.
Verify the whether the bandwidth is enough.
1)
Select “Menu >Maintenance > Net Detect > Network Stat.”.
2)
Check the usage of the access bandwidth, and see if the total bandwidth has reached its limit.
4.
Check if the fault is solved by the step 1 to step 3.
If it is solved, finish the process.
If not, please contact the engineer from our company to do the further process.
The IP camera frequently goes online and offline and the status of it displays as “Disconnected”.
Possible Reasons
a)
The IP camera and the NVR versions are not compatible.
b)
Unstable power supply of IP camera.
c)
Unstable network between IP camera and NVR.
d)
Limited flow by the switch connected with IP camera and NVR.
Steps
1.
Verify the IP camera and the NVR versions are compatible.
1)
Enter the IP camera Management interface “Menu > Camera > Camera>IP Camera”, and view the
firmware version of connected IP camera.
2)
Enter the System Info interface “Menu>Maintenance>System Info>Device Info”, and view the
firmware version of NVR.
2.
Verify power supply of IP camera is stable.
1)
Verify the power indicator is normal.
2)
When the IP camera is offline, please try the ping command on PC to check if the PC connects with
the IP camera.
3.
Verify the network between IP camera and NVR is stable.
1)
When the IP camera is offline, connect PC and NVR with the RS-232 cable.
2)
Open the Super Terminal, use the ping command and keep sending large data packages to the
connected IP camera, and check if there exists packet loss.
Simultaneously press
Ctrl
and
C
to exit the ping command.
Example:
Input
ping 172.6.22.131 –l 1472 –f.
4.
Verify the switch is not flow control.
Summary of Contents for NVR16POE
Page 1: ......
Page 2: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 1 ...
Page 18: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 17 ...
Page 19: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 18 Chapter 2 Getting Started ...
Page 37: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 36 Chapter 3 Live View ...
Page 44: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 43 Chapter 4 PTZ Controls ...
Page 55: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 54 ...
Page 56: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 55 Chapter 5 Recording Settings ...
Page 74: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 73 Chapter 6 Playback ...
Page 91: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 90 ...
Page 92: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 91 Chapter 7 Backup ...
Page 105: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 104 ...
Page 106: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 105 Chapter 8 Alarm Settings ...
Page 121: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 120 ...
Page 122: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 121 Chapter 9 Network Settings ...
Page 142: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 141 Chapter 10 HDD Management ...
Page 151: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 150 ...
Page 152: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 151 Chapter 11 Camera Settings ...
Page 156: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 155 Chapter 12 Management Maintenance ...
Page 164: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 163 Chapter 13 Others ...
Page 171: ...NVR4POE NVR8POE NVR16POE Series NVR User Manual 170 Appendix ...