Implementation and operation
Page 55 of 64
Centralized Attendant Service Description and engineering
7
From any telephone, dial the DN assigned for the CAS attendant. This
call is presented to the local attendant as a normal dial “0” call. If this
location is in Night Service, calls dialed to either the local attendant or
the CAS attendant are presented to the night number or to Trunk
Answer From Any Station (TAFAS) at this location, as applicable.
8
Verify that the CAS key (above the LPK 5 key) on the local attendant
console is so designated. If a console is not equipped, this key can be
assigned on as many as ten multi-line telephones.
9
Press the CAS key. The associated LED lights up to indicate that the
CAS feature has been activated. All calls normally presented to the
local attendant are now directed to the CAS attendant except as in
step 10.
10
From any telephone, dial the DN assigned for the local attendant. This
call is presented to the local attendant as a normal dial “0” call. See
step 7.
11
From any telephone, dial the DN assigned for the CAS attendant. This
call is presented to the CAS attendant, preceded by an identifying tone
(two 100-ms bursts of 440-Hz tone).
12
From any telephone, dial the access code for an outside line. When
the second dial tone is heard (although, depending on the TIE route, it
may not be provided), dial the LDN for your location. This call is
directed to the CAS attendant.
13
When the CAS attendant answers, request that your call be placed on
Silent Hold. When the specified timeout period has elapsed, your call
is directed back to the CAS attendant.
14
Ask the CAS attendant to extend your call to a busy telephone at your
location.
—
If another call is not already camped-on to the busy telephone,
your call is automatically camped-on. When the busy telephone
becomes idle, your call is presented automatically to that
telephone.
—
If the busy telephone does not become idle within the specified
timeout period, your call is presented to the CAS attendant again.
15
If in step 14 your call was completed to a telephone that was busy, ask
the telephone user to transfer your call to the attendant. This directs
your call to the CAS attendant. Proceed to step 17.
16
If in step 14 the timeout period elapsed, and your call was directed
back to the CAS attendant, proceed to step 17.
