Nortel TFC002, Manual

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Page 42 of 64 Engineering information
553-2681-100 Standard 5.00 August 1996
Table 22
CAS attendant requirements
Average speed of answer
≤
4.00 seconds
CAS
attendants
needed
Attendant work time (AWT) in seconds
1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45 46–50 51–55 56–60
Attendant traffic (Ta) in CCS
1 15 10 7 5 4 4 3 3 2 2 2 2
2 47 38 33 29 26 24 23 21 20 19 18 17
3 81 70 62 57 54 51 48 46 45 43 42 40
4 116 103 94 88 84 80 77 74 72 70 68 67
5 151 136 127 120 115 110 107 104 101 99 97 95
6 186 170 160 153 147 142 138 134 131 129 126 124
7 221 205 194 186 179 174 169 166 162 159 156 154
8 257 240 228 219 212 206 202 197 194 190 188 185
9 292 274 262 253 245 239 234 230 226 222 219 216
10 328 309 296 287 279 272 267 262 258 254 251 248
11 362 344 331 321 313 306 300 295 291 287 283 280
12 396 380 366 355 347 340 334 328 324 319 316 312
13 430 415 401 390 381 373 367 362 357 352 348 345
14 463 450 435 424 415 407 401 395 390 385 381 378
15 496 485 470 459 449 441 435 429 423 419 415 411