Nortel NN46120-104, User Manual

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Troubleshooting the NVG
This chapter provides troubleshooting tips for the following problems:
•
Cannot connect to the Nortel VPN Gateway (NVG) through Telnet or
SSH, on
“Cannot Connect to VPN Gateway through Telnet or SSH”
(page 146) .
•
Cannot add the VPN Gateway to an existing cluster, on “Cannot Add
an NVG to a Cluster” (page 148) .
•
Cannot contact the Management IP Address (MIP) on “Cannot Contact
the MIP” (page 149) .
•
The VPN Gateway stops responding, on “The NVG Stops Responding”
(page 151) .
•
A user password is lost, on .
•
An ASA 310-FIPS does not process any SSL traffic, on “A User
Password is Lost” (page 152) .
•
Resetting the HSM cards on the ASA 310-FIPS, on “An ASA 310-FIPS
Stops Processing Traffic” (page 153) .
•
An NVG cluster configuration needs to be reconstructed onto new
devices, on
“AnASA 310-FIPS Cluster Must be Reconstructed onto
New Devices” (page 158) .
•
User fails to connect to the VPN, on “A User Fails to Connect to the
VPN” (page 163) .
•
User unable to connect to the VPN Gateway through the Net Direct
client, on
“User Unable to Connect to the VPN Gateway through the
Net Direct Client” (page 168) .
•
Unable to download NetDirect from VPN server.
•
Cannot download the NetDirect Zipped file from client PC.
The chapter also provides a section on performing system diagnostics, on
“System Diagnostics” (page 172) .
Nortel VPN Gateway
User Guide
NN46120-104 02.01 Standard
14 April 2008
Copyright © 2007-2008 Nortel Networks
.