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Meridian SL-100 M3900 Meridian Digital Telephones Reference Guide

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M3900 series general description

Minimum firmware requirements 13
Minimum EIPE load requirements 14
Programmable line/feature keys (self-labeled) 14
Programmable feature keys (self-labeled) 14
Context-sensitive softkeys 15

Release 3 enhancements 15

Full Duplex Handsfree capability 15
One-button feature access keys 15
Pause in Dialing Strings 16
Call Forward enhancement 16
Special Character handling 17
31-Digit Dialing 17
Secondary DN dialing with Directories 17
Password clear 19
Full icon support 19
Service orders 19

Flash download 19

Optivity Telephony Manager for Meridian SL-100 2.0 19

Meridian Digital Group Listening (GLISTEN) 20

Interactions 21
Data schema 21

Password reset 21
Desktop directory number download 22

Limitations and restrictions 22
Interactions 22
Data schema 22

Feature keys

Purpose 23
Fixed feature keys 23

Summary of Contents for Meridian M3900

Page 1: ...555 4001 136 Meridian SL 100 M3900 Meridian Digital Telephones Reference Guide MSL17 Standard 05 06 May 2002...

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Page 3: ...ed herein confidential and shall protect same in whole or in part from disclosure and dissemination to third parties and use same for evaluation operation and maintenance purposes only Changes or modi...

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Page 5: ...Guide v Publication history May 2002 Version 05 06 MSL17 Standard Updated after additional review comments received New firmware management chapter added May 2001 Version 04 02 MSL15 Standard This ve...

Page 6: ...vi Publication history 555 4001 136 Standard 05 06 May 2002...

Page 7: ...Duplex Handsfree capability 15 One button feature access keys 15 Pause in Dialing Strings 16 Call Forward enhancement 16 Special Character handling 17 31 Digit Dialing 17 Secondary DN dialing with Dir...

Page 8: ...one set 37 Purpose 37 M3902 feature description 37 Message waiting indicator MWI 39 Display 39 Keys 40 Compatible features 41 M3903 enhanced telephone 43 Purpose 43 M3903 general description 43 Messag...

Page 9: ...mount kit 71 Full Duplex Handsfree Accessory 72 Installation 73 Purpose 73 M3900 series Meridian digital telephones 73 Telephone positions 73 Changing the telephone position 73 Changing the telephone...

Page 10: ...ing parameters 99 Status light indicator 100 Meridian SL 100 configuration procedures 100 Features firmware and software management 101 Purpose 101 Features and software 101 System software 101 M3900...

Page 11: ...es and abbreviations M3901 telephone set describes the M3901 telephone set M3902 telephone set describes the M3902 telephone set M3903 enhanced telephone describes the M3903 enhanced telephone M3904 p...

Page 12: ...time the document is revised but re released in the same software release cycle For example the second release of a document in the same software release cycle is 01 02 References in this document Thi...

Page 13: ...using the following keys fixed feature programmable line feature self labeled programmable feature self labeled context sensitive softkeys Minimum firmware requirements The M3900 Release 3 telephone s...

Page 14: ...quirements The M3900 Release 3 telephones require a minimum of EIPE15AD Programmable line feature keys self labeled The programmable line feature keys self labeled are located at the left and right si...

Page 15: ...HF cartridge accessory For hardware requirements information see Full Duplex Handsfree Accessory on page 72 The set attenuates the receive audio level during FDHF mode while both parties are speaking...

Page 16: ...ted when using the Release 3 PC utility NTMN82AB or later Call Forward enhancement The Call Forward Enhancement feature modifies the method of activating Call Forward on M3903 M3904 and M3905 sets To...

Page 17: ...ine display Use the Left Right navigation keys to scroll through the digits on the line M3903 M3904 and M3905 display screens accommodate 24 characters on each line For dialing strings greater than 24...

Page 18: ...n MSL15 or higher and the patch ID DMX12 applied 3 Press a secondary DN key press OK and press the dial softkey again The M3905 dials the number Note If your site is not yet on MSL15 the M3905 will no...

Page 19: ...Call Log For detailed examples of adding the M3900 sets using SERVORD refer to the Service Order Reference Manual Flash download Flash download provides the capability to download a new firmware vers...

Page 20: ...oad process Meridian Digital Group Listening GLISTEN Use the GLISTEN feature to activate the loudspeaker on the set when the handset is in use A group of people can listen to the audio but only the ha...

Page 21: ...d Refer to the Customer Data Schema Reference Manual for more information Password reset The M3903 M3904 and M3905 sets provide password reset capability to directories that can be password protected...

Page 22: ...d feature key labeling only apply to Meridian digital telephones equipped with a display The M3902 M3903 M3904 M3905 and the DBA use this function The M3901 set does not use this function The M3902 se...

Page 23: ...n the telephone with text or icon labels Telephone icon key labels are available in specific markets An asterick indicates optional key caps available with the M3905 Table 2 shows the keys text and ic...

Page 24: ...line Emergency M3905 only Feature Key M3901 only Goodbye Handsfree Headset Hold InCalls M3905 only Make Busy M3905 only Message Mute Table 2 Feature key text and icon labels Feature Key Text label Ic...

Page 25: ...ference Guide Navigation Not Ready M3905 only Observe Agent M3905 only Options Quit Shift Transfer M3902 Volume Table 2 Feature key text and icon labels Feature Key Text label Icon label Left Right Up...

Page 26: ...26 Feature keys 555 4001 136 Standard 05 06 May 2002...

Page 27: ...haracter display Description AAB AutoAB AutoAns Auto Answerback key ACD DN Line N A ACD MIS ACD HOLD ACDHld ACDHold ACD MIS ACDNR NotRdy NotReady ACD Not Ready key ASL AgtStat AgentStat ACD Agent Stat...

Page 28: ...tOrigTr Customer Originated Trace COT COT COT COT Feature key Access CPK Park Park Call Park CPU Pickup Pickup Call Pickup CTD CTD TollDenied Carrier Toll Denied CTR Xfer Transfer Call Transfer CWD CW...

Page 29: ...rcom ICM IntCom Intercom Intercom INSPECT Inspct Inspect Inspect key JOIN Join Join Call Join KSF ShrtHnt ShortHunt Key Set Short Hunt KSMOH MusHld MusicHold Key Set Music on Hold LOB LOB LOBCode Line...

Page 30: ...qSupn ReqSuspnsn Requested_Suspension SACB SACB SubsrBlock Subscr Call Block SCA SCA SelAccept Selective Call Accept SCF SCFWD SelForward Selective Call Forward SCL SpCall SpCallUser Speed Calling SCM...

Page 31: ...a user can change the label using the Options list SOR SOR StatOrigR Station Orig Restrictions SPB SpBill SpecBill Special Billing Code SSAC SSAC StanAuth Station specific Authorization Codes StopHnt...

Page 32: ...32 Feature codes and abbreviations 555 4001 136 Standard 05 06 May 2002...

Page 33: ...on It takes only two keystrokes to activate a feature For example press the Feature key and a keypad number to activate a feature You can activate the following key combinations the main feature key t...

Page 34: ...ard Figure 2 Feature card example M3901 features One line directory number DN capability Five programmable features Feature activation and message waiting incoming call status indicator LED Amplified...

Page 35: ...of the five keys wink The Feature Activation Indicator LED turns on when any of the five keys turns on Line key Use the Line key for on hook dialing or to take a call off hold Access the DN by taking...

Page 36: ...Deactivate all features other Illegal or not defined Note 1 Configure key 1 as the primary DN Note 2 Configure keys 2 6 with any feature not requiring a display Note 3 The M3901 firmware controls the...

Page 37: ...ree programmable feature keys self labeled Three fixed feature keys for Message Transfer and Options Note Although the Message and Transfer keys are permanently labeled they are not restricted to thos...

Page 38: ...vigation Keys Volume Bar LED Smart Mute Key Handsfree Key LED Line Key 1 2 3 4 5 6 7 8 9 0 DN 5000 Options Message Transfer Hold Goodbye Forward Adial Confer Table 5 Key numbers Key number Description...

Page 39: ...s and you can see the rest of the display by scrolling The second line displays the feature key labels for the three programmable self labeled keys Each feature label consists of up to seven character...

Page 40: ...be used to process calls but the display shows only options mode information Options mode shows an introduction screen listing the number of available options and instructions for navigating the list...

Page 41: ...Mute key to mute the voice transmit path While in handsfree mode the microphone is muted When in mute mode the mute indicator flashes To turn the voice transmit path on again press the Mute key a seco...

Page 42: ...42 M3902 telephone set 555 4001 136 Standard 05 06 May 2002...

Page 43: ...ding up to four line feature keys four context sensitive softkeys to access context sensitive softkey features five fixed feature application keys including options message call log applications and a...

Page 44: ...s for the M3903 set that Figure 4 illustrates Direct connect headset port Refined Corporate Directory search using the Resume key appearing on List View Card View and No Matches Found screens M3903 fe...

Page 45: ...second Line Feature shown as 5001 Key 3 Labeled as Prime DN accessed by using the Shift key shown as 5000 Key 4 Labeled as second Line Feature accessed by using the Shift key shown as 5001 Keys 5 16...

Page 46: ...ey to activate Press a second time or press the Quit softkey to exit the options mode which also cancels the current action Press the Done softkey for the current action to take effect and move one le...

Page 47: ...vice Order Reference Manual for Group Listen functionality Mute key and indicator Press the Mute key to mute the call The microphone is muted in handsfree mode and the indicator flashes Press the key...

Page 48: ...tion Shift key Use the Shift key to navigate between the two layers of line feature keys Copy key Use the Copy key for applications and features Context sensitive soft keys Assign up to 10 features on...

Page 49: ...nd page of keys for a total of 12 Four context sensitive softkeys used to access context sensitive softkey features Fixed feature application keys for the following message options directory log call...

Page 50: ...rate Directory search using the Resume key appearing on the List View Card View and No Matches Found screens M3904 features 1 2 3 4 5 6 7 8 9 0 G100088 Handsfree Key LED Message Waiting Light LCD Indi...

Page 51: ...r feature shown as 5001 Key 7 Labeled as key 7 line or feature shown as 5000 see note Key 8 Labeled as key 8 line or feature shown as Jack see note Key 9 Labeled as key 9 line or feature shown as Sue...

Page 52: ...eeds three x 24 character lines Label line Shows the context sensitive softkey labels on the 24 character display line Each feature label is up to seven characters with the an icon displaying the stat...

Page 53: ...e the feature labels from their default values Screen Contrast adjust the contrast on the LCD Volume Adjustment adjust the default volume level on the ringer buzzer speaker and handset Ring Type selec...

Page 54: ...Hold key to place an active call on hold The feature key label of the held line displays an icon showing the call is on hold Press the Line key to return to the call on hold Handsfree Group Listen key...

Page 55: ...e Service Order Reference Manual Directory Log key The following directories are optionally password protected The directories accessible by this key are personal directory with a maximum of 100 entri...

Page 56: ...56 M3904 professional telephone 555 4001 136 Standard 05 06 May 2002...

Page 57: ...ve softkeys used to access the context sensitive features Six fixed feature application keys for ACD features as follows supervisor emergency not ready make busy in calls and headset Fixed keys for th...

Page 58: ...ied headset support Refined Corporate Directory search using the Resume key appearing on the List View Card View and No Matches Found screens M3905 features 1 2 3 4 5 6 7 8 9 0 G100089 Supervisor and...

Page 59: ...feature or application shown as Apps Key 7 Above Key 6 line or feature default is Dir Log Key 8 Above Key 7 shown as Options key Keys 9 12 Configure as one of the following AEMK Answer Emergency CLSU...

Page 60: ...ed programmable keys on which DNs or features can be datafilled Key 1 must be datafilled as a DN The remaining keys 2 through 7 can be datafilled as DNs or features If applications are configured Key...

Page 61: ...atch displays the names of incoming and outgoing callers as stored in your Personal Directory if the telephone number matches the one stored in your directory This option allows you to personalize the...

Page 62: ...this key are personal directory with a maximum of 100 entries call log with a maximum of 100 redial list with a maximum of 20 entries Copy key The Copy key is used for applications and features Call S...

Page 63: ...L 100 M3900 Meridian Digital Telephones Reference Guide Key based access expansion module KBA and DBA support The M3905 set supports one or two key based KBAs or one DBA Compatible features Refer to t...

Page 64: ...64 M3905 ACD telephone 555 4001 136 Standard 05 06 May 2002...

Page 65: ...Supports Amplified Headset Accessory connected through Handset Jack except connected through headset jack on M3905 Supports Supports Supports Supports Supports Analog Terminal Adapter N A Supports Su...

Page 66: ...fied headset The M3903 M3904 and M3905 have a headset fixed feature key to turn the headset on and off Table 15 shows headsets that have been tested with the M3900 series sets Meridian External Alerte...

Page 67: ...eason voice recorders with automatic level control ALC circuitry provide the best quality recordings and uniform recorded speech level This is especially true for recording handsfree conversations whi...

Page 68: ...The plug in cartridge allows the M3900 series sets to use the following accessories ATA external alerter and recording interface personal directory PC utility M3904 and M3905 full duplex handsfree car...

Page 69: ...tional add on module for the M3904 and M3905 sets exclusively The module attaches to a set to increase the number of programmable feature keys on the set by 24 for a total of 56 keys The DBA has keys...

Page 70: ...be up to 10 characters in length Note Only one DBA can be added onto a either an M3904 or M3905 set only You cannot combine a DBA with a KBA Figure 9 shows the DBA Figure 9 DBA expansion module Person...

Page 71: ...ote Purchase an RS232 serial cable for the PC connection separately You require a 25 pin connector for the PC Utility With the Release 3 enhancements the Personal Directory PC Utility supports 31 digi...

Page 72: ...ability for the M3904 Release 3 NTMN34GA or later telephone set You insert the cartridge into the M3904 s ACM The FDHF functionality requires the following hardware M3904 Release 3 telephone set NTMN3...

Page 73: ...ng and cross connections loop power 2 Connect the telephone to the connecting block 3 Place the telephone upright on the desk in the normal operating position 4 Perform the normal acceptance procedure...

Page 74: ...mounting the telephone The telephone wall mount bracket kit contains a one piece wall mount plate to attach the telephone to the wall using Procedure 9 Procedure 9 Wall mount the telephone 1 Place the...

Page 75: ...nnection Module ACM The following steps explain how to install the ACM Procedure 10 Install the ACM 1 Press the release latch on the back of the telephone 2 Pull the footstand away from the back of th...

Page 76: ...idges The transformer does not come with the ACM unit Contact your Nortel Networks representative to order the ACM compatible wall transformer NTMN80AA Figure 10 shows the installation of the ACM into...

Page 77: ...your ATA The ACM provides connection capabilities between the M3902 M3903 M3904 and M3905 telephones and the ATA Procedure 11 Install the ATA 1 Insert the ATA accessory cartridge into the ACM The latc...

Page 78: ...apter jack attached to your ACM accessory transformer 6 Refer to the manufacturer s documentation for complete installation and configuration instructions for your external analog device FAX machine T...

Page 79: ...e flexible voice and data capabilities for your telephone on the system equipment Contact your system administrator for more information about flexible voice and data capability When there is a power...

Page 80: ...to install the MEARI Procedure 12 Install the MEARI 1 The RJ12 modular connector provides access to all three output signals and is intended for wiring connection to remotely located equipment not on...

Page 81: ...s procedure is now complete recorder or connection to a call in progress indicator lamp Loud ringer connected to the MEARI Figure 13 shows the loud ringer Figure 13 Loud ringer connected to the MEARI...

Page 82: ...age 83 shows remote voice recording using call status Remote Input Call Status Optional not required for VOX or manual operation Mic input Voice Recorder 3 5 mm jack provides audio at microphone level...

Page 83: ...ake sure that the MEARI is completely inserted and the release latch is engaged 3 If using the RJ12 jack make sure that the modular cord contains six wires If This procedure is now complete using the...

Page 84: ...xpansion Module Accessory 1 While depressing the telephone tilt handle pull the telephone away from the footstand until it clears the final stop Gently pull the footstand off the clips Note If an ACM...

Page 85: ...he clips on both the telephone and the Key based Expansion Module into the hinges on the footstand assembly and press on the front of the footstand until they snap into place 2 While squeezing the tel...

Page 86: ...ule Tilt Handles swing the footstand into the desired position This procedure is now complete 6 Turn the completed assembly upright Configure the Meridian SL 100 for the KBA Table 19 shows an example...

Page 87: ...telephone and the DBA face down of a non abrasive surface and align them 4 Lower the module into place and insert the 10 pin plug on the module into the 10 pin slot on the telephone 5 Push gently unti...

Page 88: ...can access online help by clicking on Help on the Main Menu bar The Personal Computer and the M3904 or M3905 set connect through a cartridge inserted into the telephone s ACM The interface cartridge c...

Page 89: ...re 20 describes how to install the Personal Directory PC Utility software Procedure 20 Install the Personal Directory PC Utility software 1 Close all open applications before installing the Personal D...

Page 90: ...onal Directory PC Utility 1 Click on Start 2 Select Programs 3 Select either the default folder Meridian Desktop Evolution Personal Directory PC Utility or the folder into which you installed the soft...

Page 91: ...udes a name and a telephone number Use the up and down arrows on the keyboard to move within the active window Use the vertical scroll bar to move within the active window A Personal Directory PC Util...

Page 92: ...nu bar This procedure is now complete 2 Click on Personal Directory Utility Help and select the help topic Create a Personal Directory Procedure 24 shows how to create a Personal Directory Procedure 2...

Page 93: ...irectory file into the active window see Procedure 26 Procedure 26 Open an existing file into the open window 1 Click on File on Main Menu bar 2 Click on Open or Import Select the file you want to mod...

Page 94: ...Procedure 30 Second alternate delete function 1 Highlight the character or number This procedure is now complete 2 Click on Edit on the Main Menu bar and click on Cut to delete Cut or copy between Pe...

Page 95: ...lick on File on the Main Menu bar 2 Click on Save As or Export Note Export creates a comma delimited text file 3 Define a destination for the Personal Directory file 4 Enter a file name for the direct...

Page 96: ...cover There are five tabs and two hidden snaps on the Hook Switch cover There are two tabs along the right tab tree along the bottom edge front view To remove the cover you must release the hidden sn...

Page 97: ...witch Cover move the cradle to the right to place the tab into the slot 2 Ease the other tabs on the bottom edge of the cradle into the slots 3 When all tabs are in the proper position secure the crad...

Page 98: ...oes not release remove it Attempt the installation again This procedure is now complete making sure that the posts and the slots are properly aligned Full Duplex Handsfree FDHF Accessory on the M3904...

Page 99: ...the transformers Nortel Networks approves for use with the FDHF 110V wall transformer NTMN80AA cartridge 4 Disconnect the telephone line cord from the telephone wall jack This is similar to the ATA se...

Page 100: ...ion procedures Table 22 and Table 23 show examples of the SERVORD commands you use to configure the Meridian SL 100 FDHF on new and existing M3904 sets Note The M3904 must be NTMN34GA or later vintage...

Page 101: ...mum software loads that Table 24 shows Note The M3900 series Release 3 telephones are backwards compatible to MSL11 XPM 13 for Commercial and to MSL12 for Federal Software Loads however some new featu...

Page 102: ...ware for the M3900 series digital telephones on the Meridian SL 100 is MSL11 for Commercial software loads however it is MSL12 for Federal software loads Table 25 Minimum EIPE versions Product Minimum...

Page 103: ...Display based Expansion Modules Note 2 With appropriate patches applied Note 3 M3904 Phase 1 and 2 sets cannot be firmware upgraded to a Phase 3 set supporting Full Duplex Handsfree A new M3904 Phase...

Page 104: ...03 M3904 or M3905 telephone set 2 Scroll to the Display Diagnostics option using the up or down navigation keys 3 Press the Select softkey 4 Scroll to the screen that shows firmware version using the...

Page 105: ...he Procedure 40 to download a firmware file from the Nortel Networks web site and place the downloaded file onto the Meridian SL 100 SLM drive Procedure 40 Download a firmware file 1 Connect to the No...

Page 106: ...e located on a server or shared computer that allows FTP of files You can use one of several programs to move the file s if necessary such as WS_FTP Pro ProComm Plus etc Contact your network administr...

Page 107: ...ware file to multiple EIPEs provide the same FTP functionality as the Expec Service determine the location and access to the FTP server FTP server requirements and options view descriptions of the EIP...

Page 108: ...M3900 sets for downloading Expecs must be added to the Expec list using the Add Expecs button This reserves the Expecs for use by the current user of the tool Table 29 describes the menu items and but...

Page 109: ...owing information Name IP Address M3900 firmware and EIPE load file descriptions File name Timestamp File size Free Space available on the Expec Total Space on the Expecs Select Expec button Opens a w...

Page 110: ...download process is as follows 1 New firmware is placed on the Meridian SL 100 SLM drive 2 A group must be same set type that is all M3903s of sets on an Expec are selected 3 The OTM MSL server telne...

Page 111: ...RAM and logs off the Expecs Procedures Use Procedure 42 for the first firmware download after installing the OTM MSL server and client and synchronization is complete Procedure 42 Perform the firmwar...

Page 112: ...are management 555 4001 136 Standard 05 06 May 2002 Figure 25 M3900 Firmware Maintenance Main window Select Expec A list of Expecs is displayed 5 Click the Expecs that contain the set s you want to up...

Page 113: ...s TIP You can select multiple Expecs This allows you to download multiple sets of the same type across the Meridian SL 100 system 6 Highlight the Expecs of the EIPE s in which you want to search for s...

Page 114: ...t all of the sets that you want to upgrade To select multiple sets of the same type use the shift key Figure 28 Select M3900 Sets window 10 Click on OK and a box is displayed that reads Retrieving Set...

Page 115: ...n SL 100 M3900 Meridian Digital Telephones Reference Guide Figure 29 M3900 Firmware Maintenance window 12 Enter a job title see Figure 30 on page 116 such as M3905 20 20 18 TIP This job title becomes...

Page 116: ...first time you upgrade a set or Expec you need to add a file server FTP IP address File server port default path user name and password If this is the first time you have upgraded a telephone set or...

Page 117: ...e Server FTP IP address 15 Click on the Submit button Note The FTP server is tested before it is added to the list You can create one file server for each volume 16 Highlight the FTP server you just a...

Page 118: ...gement 555 4001 136 Standard 05 06 May 2002 Figure 32 Firmware Download Job Definition window Firmware Files 19 Click on OK to begin the firmware download 20 The process has now begun The Active Job s...

Page 119: ...tion is displayed in tree form allowing the user to expand or contract details for each job This window has the following items Cancel Job button Clicking on this button cancels the currently selected...

Page 120: ...a log file When the upgrade is finished you will see a Download Successful message see Figure 34 Figure 34 Active Job Status window Download Successful This procedure is now complete TIP Log files are...

Page 121: ...e initial execution date and time of the task End Time An optional time at which a scheduled activity is to be stopped if it is not completed This is not applicable to Event Log archiving tasks which...

Page 122: ...122 Features firmware and software management 555 4001 136 Standard 05 06 May 2002 Figure 36 View current status of any upgrades from the Tools Menu...

Page 123: ...n error message see Figure 38 The only way to abort stop the upgrade process is to bsy rts the EIPE at the MAP Figure 38 Error message TIP If the customer defines unique names for each switch technici...

Page 124: ...using Add Load button You should see the firmware in the Load files box this is RAM If you can transfer to RAM the problem may be a bad firmware file or defective telephone set see Figure 40 on page...

Page 125: ...xpec RAM check the FTP This procedure is now complete settings in Meridian SL 100 and file server settings in OTM MSL Procedure 45 Check FTP settings in the Meridian SL 100 In the Meridian SL 100 1 En...

Page 126: ...ct Load File to Delete window The window contains the following items Load files list List of M3900 firmware load files from selected Expecs If you select more than one Expec only those common to all...

Page 127: ...omagnetic compatibility Temperature and humidity Table 30 shows the temperature and humidity for operating and for storage Table 30 Temperature and humidity Item Range Operating temperature 0 to 50 C...

Page 128: ...ire s gauge and insulation Table 31 M3900 sets power consumption M3901 M3902 M3903 M3904 M3905 Idle 29 3 37 3 42 5 31 5 15 02 H F Nominal 45 7 48 7 37 5 H F Maximum 64 3 59 7 46 4 DBA Idle 39 29 15 31...

Page 129: ...12dBm 600 Ohm Record audio level 3 5 mm jack Nominal 52 dBu microphone level Operating temperature 0 C to 50 C Humidity 5 to 95 Relative Humidity Dimensions H x W x D 1 25 x 3 75 x 4 65 inches 3 2 x...

Page 130: ...ards Standard Description EN 60950 IEC 950 Safety of Information Technology Equipment including Electrical Business Equipment Europe EN 41003 Particular Safety Requirements for Equipment to be Connect...

Page 131: ...tic Answerback Key AAK Answer Agent ACD Automatic Call Distribution ACDNR ACD Not Ready ACM Accessory Connection Module ADO Asynchronous Data Option AEMK Answer Emergency ALC Automatic Level Control A...

Page 132: ...D BCLID Feature BLF Busy Lamp Field BLK Blank Key CAG Call Agent Key CFDVT CFD Variable Timer COS Class of Service CFTOD Call Forward Time of Day CFU Call Forward Universal CFW Call Forward CI Command...

Page 133: ...ginated Trace CPK Call Park CPND Calling Party Name Display CPU Call Pick up CTD Carrier Toll Denied CTR Call Transfer CWD CWD Key CWT Call Waiting CXR Transfer DASK ACD Display Agents DBA Display bas...

Page 134: ...y Queue Threshold DRING Distinctive Ringing DTMK Data Terminal Mode Keys EBO Executive Busy Override EIA Electronic Industries Association EMK Emergency EMW Executive Message Waiting EXPEC Extended Pe...

Page 135: ...tercom GLISTEN Group Listening ICM Intercom IDF Intermediate Distribution Frame KBA Key based Access Expansion Module KSF Key Set Short Hunt KSMOH Key Set Music On Hold LCD Liquid Crystal Display LED...

Page 136: ...MSMWI Multiple Set Message Waiting Indication MSQS Multistage Queue Status MWI Message Waiting Indicator MWQRY Message Query MWT Message Waiting NGTSRVCE ACD Night Service Key OBS Observe Agent OLS O...

Page 137: ...Quick Conference Key RAG Ring Again RMB Random Make Busy RNP Ringing Number Pick up SACB Subscriber Call Block SCA Selective Call Accept SCF Selective Call Forward SCL Speed Call Long SCMP Series Com...

Page 138: ...riber Line Usage SMDI Simplified Message Desk Interface SOR Station Origination Restrictions SPB Special Billing Codes SSAC Station Specification Authorization Codes SUPR Supervisor Feature TLS Termin...

Page 139: ......

Page 140: ...a Class A digital device pursuant to Part 15 of the FCC Rules and the radio interference regulations of the Canadian Department of Communi cations These limits are designed to provide reasonable prote...

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