Nortel CallPilot 1005r Hardware Installation Download

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Standard 1.06

CallPilot

Summary of Contents for CallPilot 1005r

Page 1: ...CallPilot Release 4 0 Document Number 555 7101 228 Document Version Standard 1 06 December 2006 1005r Server Hardware Installation ...

Page 2: ...rocess is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach Trademarks Nortel Networks ...

Page 3: ...emarks of Novell Inc LOGITECH is a trademark of Logitech Inc MCAFEE and NETSHIELD are trademarks of McAfee Associates Inc MYLEX is a trademark of Mylex Corporation NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation NOTES is a trademark of Lotus Development Corporation NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation QUICKTIME is a trademark of Apple C...

Page 4: ...ing Please be aware of the following while installing the equipment x Please use the connecting cables power cord and AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire x Power cords shipped with this equipment must not be used with any other equipment If the above guidelines are no...

Page 5: ... ります This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective action ...

Page 6: ...Standard 1 06 6 CallPilot ...

Page 7: ...tion guide is issued for the general release October 2006 CallPilot 4 0 Standard 1 05 of the CallPilot Installation and Configuration 1005r Server Hardware Installation guide is issued for the general release August 2006 CallPilot 4 0 Standard 1 04 of the CallPilot Installation and Configuration 1005r Server Hardware Installation guide is issued for the Service Assist program ...

Page 8: ...8 CallPilot Publication history Standard 1 06 ...

Page 9: ...ezel 45 To connect the mouse keyboard and monitor to the server 48 To connect the modem to the server 48 To connect the external SCSI tape drive 49 To connect the server to the ELAN Subnet 51 To connect the server to the Nortel Server Subnet 54 To install the software feature dongle 56 To connect the 1005r AC server to power 65 To start the server 65 ...

Page 10: ...Task List Standard 1 06 10 CallPilot ...

Page 11: ...g the front bezel 41 4 Installing the server and peripheral devices 43 Installing the server 44 Inspecting the modem 46 Connecting peripherals to the server 47 Connecting the server to the ELAN Subnet 51 Connecting the server to the Nortel Server Subnet optional 54 Installing the Nortel software feature dongle 55 5 Connecting the server to power 59 Safety precautions 60 Locating the power supply m...

Page 12: ...Contents Standard 1 06 12 CallPilot ...

Page 13: ...documentation and product bulletins search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Supp...

Page 14: ...xpress Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller ...

Page 15: ...rdware Installation 15 C h a p t e r 2 1005r server description In this chapter 1005r Server features 16 Valid PCI card configurations 24 Network connectivity 26 Supported peripheral devices 31 Reference documents 33 ...

Page 16: ...ces Directive 2002 95 EC applicable in countries affected by the EUED European Union Environmental Directives RoHS requirements impose restrictions on the type and quantity of materials used in the manufacturing and construction of Electronic and Electrical Equipment EEE To comply with the RoHS directive some of the part numbers now contain an E5 or E6 suffix For example part number NTRH2014 is no...

Page 17: ...d drives the peripheral DVD CD CDRW drive the anti static connection and the front serial port are accessible Environmental condition Specification Operating temperature 5 C to 35 C 41 F to 95 F Maximum rate of change must not exceed 10 C 50 F per hour Non operating storage temperature 40 C to 70 C 40 F to 158 F Non operating humidity 95 23 to 40 C Altitude 1 829 m 6 000 ft Electrostatic discharge...

Page 18: ...e A Power switch L HDD1 activity B Reset switch M HDD0 activity C Critical alarm LED N DVD CD CDRW LED and eject button D Major alarm LED O Front serial port E Minor Alarm LED P USB 2 F Power Alarm LED Q Electrostatic Discharge ESD connection G NMI switch not used R Hard drive 1 pull handle H ID switch S Hard drive 1 release lever ...

Page 19: ... back panel while the connectors and ports are along the bottom and left side Figure 2 Back panel controls and features I ID LED T Hard drive 0 pull handle J NIC activity LED U Hard drive 0 release lever K Status LED Label Control or feature Label Control or feature A DB15 Telco alarm connector not used H RJ45 NIC 1 connector B PCI low profile card brackets Numbered 1 2 3 from top to bottom I RJ45...

Page 20: ...Numbered 1 2 3 from top to bottom J Video connector D Power Supply 1 K USB 1 E Power Supply 2 L USB 0 F PS 2 Mouse and Keyboard connectors M Server management LAN port G Rear connection to Comm 2 serial port N External SCSI tape drive Label Control or feature Label Control or feature ...

Page 21: ...r assembly The PCI riser assembly holds the PCI add in cards MPB96 RAID and dual Network Interface Card NIC For more information about your configuration see Valid PCI card configurations on page 24 The following diagram shows the PCI riser held above the server Figure 3 PCI riser card ...

Page 22: ...d 1 06 22 CallPilot The following picture shows the PCI riser assembly when removed from the 1005r chassis The PCI riser assembly is shown turned over with low profile and full size cards installed Figure 4 PCI riser card turned over ...

Page 23: ...r assembly requires considerable force when inserting it into the connector and physical damage can result if the assembly is not properly aligned When you place the server on a solid surface such as a workbench you have a better view of the card alignment and you can exert the necessary force when inserting the assembly into the connector ATTENTION If The PCI riser assembly must be fully seated t...

Page 24: ...r configuration depends on what was ordered from Nortel Therefore your server may not have all of the slots populated When looking at the server from the rear see Back panel controls and features on page 19 both full size and low profile cards are numbered from the top down ATTENTION You must connect the DS30X 1 cable to an MGate card to receive the clock source for the MPB96 board Failure to conn...

Page 25: ...PB96 Full size FS_PCI 1 top MPB96 MGate 1 2 3 FS_PCI 2 middle Not used FS_PCI 3 bottom Not used Low profile LP_PCI 1 top RAID LP_PCI 2 middle Dual NIC LP_PCI 3 bottom Dual NIC Three MPB96 High Capacity Full size FS_PCI 1 top MPB96 MGate 1 2 3 FS_PCI 2 middle MPB96 MGate 4 5 6 FS_PCI 3 bottom MPB96 Note 3 Mgate cards connect to 1 MPB96 Low profile LP_PCI 1 top RAID LP_PCI 2 middle Dual NIC LP_PCI 3...

Page 26: ...tion This section describes how the 1005r server can be integrated into your network The integration depends on the type of switch you are using ATTENTION To secure the CallPilot server from unauthorized access ensure that the CallPilot network is inside your organization s firewall ...

Page 27: ...ridian 1 switch can be one of the following Option 11C or Option 11C Mini Option 51C Option 61C Options 81 and 81C G101626 Embedded LAN Web enabled administrative PC Web enabled administrative PC Desktop client PC Desktop client PC Meridian1 switch Laptop MGate card NTRB18CA Modem CallPilot server MPB board Router or Ethernet switch optional Telephony LAN Customer LAN 10 100BaseT or 100BaseT SCSI ...

Page 28: ...tive PC Web enabled CallPilot administrative PC Desktop client PC i2004 Internet phonesets Succession 1000 Call Server Modem Laptop Router or Ethernet switch optional CE MUX DS 30x Succession 1000 Media Gateway Expansion Embedded LAN 10BaseT Internet Telephony Gateway Line Card Succession 1000 Media Gateway MGate card Internet Telephony Gateway Line Card Telephony LAN Customer LAN 10 100BaseT or 1...

Page 29: ...tallation Guide 553 3023 210 Switch connectivity For more details about how the 1005r server and switch connection is established refer to the Installation and Configuration Task List 555 7101 210 CallPilot ELAN Subnet and Nortel Server Subnet setup The 1005r server provides 10 100 1000Base T Ethernet connectivity through NICs installed in the server The function of the NIC varies based on switch ...

Page 30: ...ing equipment must be available for both the Nortel Server Subnet and ELAN Subnet The Nortel Server Subnet and ELAN Subnet must be properly configured for correct CallPilot operation To ensure correct configuration Nortel recommends that you consult a network specialist Remote access connectivity Use one of the USB connectors on the rear of the 1005r server to connect to an external plug and play ...

Page 31: ...rnet hub provides the ELAN Subnet connection between the 1005r server and the Meridian 1 switch or Succession 1000 system The customer can supply a hub or switch from third party vendors or from Nortel Since the hub is an external device it requires an AC power source ATTENTION To comply with EMC radiation requirements a Class A hub must be located 10 m 33 ft away from the 1005r server Shielded Et...

Page 32: ...1005r server description Standard 1 06 32 CallPilot Tape drive Use an external SCSI tape drive to back up your system The Tandberg SLR 75 is provided with your system Device Description ...

Page 33: ... Software Administration and Maintenance Guide 555 7101 202 Desktop Messaging and MyCallPilot Administration Guide 555 7101 503 Meridian Mail to CallPilot Migration Guide 555 7101 801 Application Builder Guide 555 7101 325 Reporter Guide 555 7101 310 Maintenance Troubleshooting Guide 555 7101 501 Server Maintenance and Diagnostics 201i Server Maintenance and Diagnostics Guide 555 7101 119 703t Ser...

Page 34: ...1005r server description Standard 1 06 34 CallPilot ...

Page 35: ...1005r Server Hardware Installation 35 C h a p t e r 3 Preparing for installation In this chapter Installation overview 36 Unpacking the 1005r server 39 Removing the front bezel 41 ...

Page 36: ...Configuration Task List 555 7101 210 Step Description Check 1 Review the Installing the CallPilot server section in the Installation and Configuration Task List 555 7101 210 and completed stage 1 of the Installation checklist 2 Unpack the server and ensure you have all the items you need see page 39 Complete the following checklists that are provided in the Installation and Configuration Task List...

Page 37: ...5r server Shielded Ethernet cables must be used Note If you are connecting the optional Nortel Server Subnet do not power up unless your antivirus programs and Nortel security updates are installed first Connect the 1005r server to the Nortel Server Subnet hub optional see page 54 ATTENTION To comply with EMC radiation requirements a Class A hub must be located 10 m 33 ft away from the 1005r serve...

Page 38: ...oided can result in shock serious injury or death WARNING Risk of personal injury Warns you of a situation in which you can be injured if instructions are not followed exactly as stated CAUTION Risk of equipment damage Alerts you to situations where data can be lost or damaged equipment can be damaged actions can result in service interruption and productive time can be lost ATTENTION Provides inf...

Page 39: ...t the peripherals aside 4 Put all manuals DVDs or CDs operating system disks and any disks for peripherals in a safe place WARNING Risk of personal injury The 1005r CallPilot server weighs approximately 20 kg 44 lb when it is shipped from manufacturing To prevent personal injury have someone help you to unpack and position the server ATTENTION As you unpack each item check it off against the packi...

Page 40: ...40 CallPilot 5 Save all packing materials and cartons in case you must return any equipment to the carrier What is next Remove the front bezel cover so that you can inspect the front panel of the server See Removing the front bezel on page 41 ...

Page 41: ...nt bezel covers the electrostatic discharge ESD connection both hard drives and the DVD CD CDRW drive pull handle The control panel USB port 2 and the front comm 2 serial port connection are not covered by the front bezel To remove the front bezel CAUTION Risk of equipment damage Do not attempt to move or lift the server before removing the front bezel the server can disengage from the bezel and f...

Page 42: ...e of the front bezel 2 Pull the front bezel off the front panel by the captive fasteners 3 Do not touch components on the front panel without ESD protection Attach an ESD strap to your wrist and connect it to a single point ground connection What is next Continue with Connecting the server to power on page 59 ...

Page 43: ...d peripheral devices In this chapter Installing the server 44 Inspecting the modem 46 Connecting peripherals to the server 47 Connecting the server to the ELAN Subnet 51 Connecting the server to the Nortel Server Subnet optional 54 Installing the Nortel software feature dongle 55 ...

Page 44: ...stalling the server in a rack cabinet follow the instructions provided with the slide rails WARNING Do not connect the server to the power yet ATTENTION The 1005r server is supplied with industry standard 48 3 cm 19 in rack rails that can accommodate racks with a maximum depth of 61 cm 24 in between the mounting posts Check the rack you are using and ensure that the Nortel supplied server rack rai...

Page 45: ...hen the CallPilot server is in its final location replace the front bezel 1 Align the front bezel with the captive fasteners on either side of the front bezel with the threaded holes in the front panel 2 Tighten the captive fasteners by hand What s next Connect peripheral devices as described in the remainder of this chapter ...

Page 46: ...ur CallPilot server for troubleshooting purposes Nortel connects to your server only when you request technical assistance Required equipment To install the modem you need the following equipment USB modem RJ 11 analog phone cord USB cable supplied with the modem analog line jack Serial port modems with RS 232 connections are not supported on the 1005r What s next Continue with Connecting peripher...

Page 47: ...gram shows the connectors on the rear panel Label Control or feature Label Control or feature A DB15 Telco alarm connector not used H RJ45 NIC 1 connector B PCI low profile card brackets Numbered 1 2 3 from top to bottom I RJ45 NIC 2 connector C PCI full size card brackets Numbered 1 2 3 from top to bottom J Video connector D Power Supply 1 K USB 1 E Power Supply 2 L USB 2 ...

Page 48: ... and its peripherals Before the CallPilot server installation a qualified electrician must implement the single point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch 5 Connect the power cord to the monitor and plug the other end into a wall receptacle or power bar 6 Turn on the monitor To connect the modem to the server 1 Connect o...

Page 49: ...r and its peripherals Before the CallPilot server installation a qualified electrician must implement the single point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch To connect the external SCSI tape drive 1 Set the SCSI ID dial switch on the tape drive to SCSI ID 6 2 With the power switch off connect the external SCSI tape drive ...

Page 50: ...uired drivers are already installed on your system 6 You must run the device scan initiation in device manager to detect the drive a Choose Start My Computer Properties Hardware Device Manager from the desktop b Select Action Scan for Hardware changes 7 The tape drive is ready for use What is next Continue with Connecting the server to the ELAN Subnet on page 51 ...

Page 51: ...net switch to the ELAN connector on the server Note The ELAN hub or Ethernet switch is optional if you use a cross over network cable to make a direct point to point connection from the server to the switch However if you choose to establish a direct point to point ELAN connection no other device can connect to the ELAN Subnet ATTENTION For important considerations about using the ELAN Subnet in y...

Page 52: ...nterface Complete the connection from the transceiver to the switch DANGER Risk of fire hazard Do not install a Media Access Unit MAU in ducts plenums or other spaces used for environmental air Do not install a MAU above a false ceiling or below a raised floor unless you can confirm that these spaces are not used to convey environmental air ...

Page 53: ...eral devices 1005r Server Hardware Installation 53 What is next IF the server is THEN connected to a Nortel Server Subnet continue with page 54 not connected to a Nortel Server Subnet continue with installing the software feature dongle See page 55 ...

Page 54: ...quired to support desktop and web messaging users To connect the server to the Nortel Server Subnet 1 See the diagram on page 47 to locate the CLAN connection 2 Connect an RJ 45 network cable from the Nortel Server Subnet hub to the CLAN connector What is next Continue with Installing the Nortel software feature dongle on page 55 ATTENTION To comply with EMC radiation requirements a Class A hub mu...

Page 55: ... Introduction The software feature key is a security device that stores the unique serial number of the server The feature key is embedded in the Nortel software feature dongle which plugs into USB port 0 on the rear panel The following diagram shows the dongle plugged into the back panel of the server Figure 6 Dongle installed on the server ...

Page 56: ...into the software feature slot on the dongle Insert the software feature key with the data contact facing down and away from the embossed i See Installing the feature key on page 57 Figure 7 Dongle without feature key 3 To eject a software feature key insert a straightened paper clip into the side access hole a Push the paper clip in the direction of the software feature key Note In the following ...

Page 57: ...ardware Installation 57 Figure 8 Installing the feature key 4 Plug the dongle into USB port 0 on the rear panel of the server Note Due to system driver allocations the dongle must be installed in USB port 0 What is next Continue with Connecting the server to power on page 59 ...

Page 58: ...Installing the server and peripheral devices Standard 1 06 58 CallPilot ...

Page 59: ... Hardware Installation 59 C h a p t e r 5 Connecting the server to power In this chapter Safety precautions 60 Locating the power supply modules 61 About the power supply module 61 Connecting the server to power 63 ...

Page 60: ... requires special handling procedures and additional personnel for unloading and installation Be aware of weight distribution and prevent the equipment room floor from being overly stressed Safety information DANGER Risk of electric shock Procedures involving electrical connections must only be performed by qualified personnel Ensure that you obey all displayed warning notices on power equipment a...

Page 61: ... 9 1005r rear panel About the power supply module After you power up the server later in this guide the power supply module LED indicates its status A green LED on each power supply module indicates that the modules are working properly If the LEDs are unlit or red the module is failing or has failed A problem with a power supply module is also indicated if the PWR or MJR LED on the front of the s...

Page 62: ...isolated from other foreign sources of ground Acceptable isolation methods include isolation pads grommeted washers chassis side rail strips and nonconducting washers In rack mount server installations where other equipment is also installed in the same rack ensure that all equipment derives ground from the same service panel as CallPilot and the switch ...

Page 63: ...r all equipment For more information refer to grounding and power requirements in this document and in the Planning and Engineering Guide 555 7101 101 The single point ground SPG required by the system can be an isolated ground IG bus or AC equipment ground ACEG bus in the service panel or transformer The system must be connected to safety ground or protective earth in accordance with NEC requirem...

Page 64: ...06 64 CallPilot Figure 10 1005r server in a network CallPilot server Modem Mouse Keyboard Monitor RJ 45 AC power AC power AC power AC power RJ 45 USB SCSI tape drive AC power source ELAN hub M1 or Succession 1000 only CLAN hub optional G250018 ...

Page 65: ...hat the operating system logon window appears on the monitor Note If the logon window does not appear see the 1005rp Server Maintenance and Diagnostics 555 7101 512 guide for troubleshooting instructions 5 Log into Windows 6 CallPilot Manager wizard starts automatically WARNING Risk of personal injury risk of hardware failure The power outlets used by the CallPilot server and its peripheral device...

Page 66: ...Connecting the server to power Standard 1 06 66 CallPilot 7 Use the wizard to configure your system For further details see the Installation and Configuration Task List 555 7101 210 ...

Page 67: ...bles Ferrite Core TDK and part number ZCAT3035 1330 for the triple DS30X I O cable Nortel and part number NTRH2014E6 There are three ferrite cores at each end of the cable CAUTION Risk of equipment damage The ferrite cores are preinstalled on the provided cables It is not your responsibility to attach these ferrite cores to these cables However you must ensure that these ferrite cores are in place...

Page 68: ...tion for the 1005r Server Standard 1 06 68 CallPilot Figure 11 Ferrite cores secured to an external cable The ferrite cores are secured to the appropriate cable with plastic enclosure clips Tie wraps are added to the cable loop ...

Page 69: ...ver 47 connecting the server 63 connectivity Ethernet 29 remote 30 copyright 2 CS 1000 and CallPilot server network diagram 28 Customer LAN see CLAN 54 D devices peripheral Ethernet hub 31 keyboard 31 modem 31 monitor 31 mouse 31 diagram 1005r server in network 64 back panel 19 47 61 slot locations 19 connection network CS 1000 and CallPilot server 28 network M1 and CallPilot server 27 dongle inst...

Page 70: ...27 modem 46 connecting to the server 48 description 31 required equipment 46 monitor connecting to the server 48 description 31 mouse connecting to the server 48 description 31 N network connectivity 26 protocols supported 29 network interface cards 29 Nortel Server Subnet connecting the server 54 P part number Ethernet hub 31 keyboard 31 modem 31 monitor 31 mouse 31 PCI and ISA connectors diagram...

Page 71: ...SCSI tape drive connecting to the server 49 serial number of the server 55 server connecting peripherals 47 environmental specifications 17 power connection 63 serial number 55 slot assignments 24 configuration 25 software feature key 55 specifications environmental 17 T telephony LAN See TLAN TLAN illustration 28 trademarks 2 U unpacking equipment 39 W warnings conventions 38 weight 1005r server ...

Page 72: ...Index Standard 1 06 72 CallPilot ...

Page 73: ......

Page 74: ...mmendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Networks the Nortel Networks logo and the Globemark are trademarks of Nortel Networks Microsoft MS M...

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