Nortel BayStack 100 Series, Administration Manual

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CallPilot Telephone Administration Guide
Glossary
AA
See Auto Attendant.
Administration
The tasks involved in setting up and maintaining Mailboxes, Greetings, CCR Trees and
CallPilot configuration.
Alternate extensions
When a caller dials an extension that is programmed to have one or more alternate
extensions, CallPilot rings at all of the sets simultaneously. The first set to answer accepts
the call. The other sets cannot access the line or use the Interrupt Feature (Feature 987) to
access the answered line. Alternate extensions are available only on Subscriber mailboxes.
Alternate Greeting
A greeting that is recorded for a Personal Mailbox and played only on exceptional
occasions, such as absence.
Alternate Language
A secondary language used for greetings and prompts. To use an Alternate Language, you
must enable the Bilingual Option. The Alternate Language cannot be the same as the
Primary Language.
Attendant sign ON/OFF
A task performed by a company Receptionist or designated Operator that indicates to
CallPilot when an Operator is available to answer calls.
Auto Attendant
The CallPilot answering service that answers incoming calls with a Company Greeting,
plays a menu of options to a caller, and performs call routing functions in response to a
caller’s selections.
Auto Attendant Time of Day Blocking
Callers can search the Company Directory for a name, or enter an extension number, to
direct their calls. The call rings at the appropriate telephone. You can send calls to the
appropriate mailbox instead, depending on time of day. If you use Time of Day Blocking,
when a caller dials an extension or name, the call goes to the corresponding mailbox. If no
initialized mailbox exists for the extension the caller hears "The person you have called is
not available" followed by the CCR menu voice prompt. If a fax machine calls the
Automated Attendant or CCR tree at a time of day when you have enabled Time of Day
Blocking, the call is transferred to the fax extension.
Blind Call
An incoming call where the caller transfers directly to the extension requested.
Broadcast Message
A message that can be sent by the System Administrator. This type of message plays in all
initialized Subscriber Mailboxes.