Nortel BayStack 100 Series, Administration Manual

Page: 63 / 164

Chapter 5 Setting up the Auto Attendant 63
CallPilot Telephone Administration Guide
About the CLID Routing Table
Set up a CLID Table to control how calls are routed based on the Caller Identification of callers. To
use a CLID Table, your incoming lines must be equipped with Caller Identification service.
If an incoming call has a CLID value that matches one of the entries in the CLID Table, the call is
directed according to the CLID Routing Table rather than the Greeting Table. After the call is
directed, the call disconnects or returns to the routing according to the Auto Attendant status. For
more information on the Auto Attendant status refer to
“Setting the Automated Attendant status”
on page 110 .
You can set up the CLID Routing Table to direct frequent callers to a specific extension or
mailbox, CCR Tree or Greeting Table.
A CLID Routing Table can have a maximum of 100 entries. Entries correspond to a unique phone
number or a range of numbers. For example, if you enter 4165960196, the system routes an
incoming call from this number to a specific destination. However, if you make 416 a table entry,
all incoming calls with this prefix are routed to a specific destination.
Entries in the CLID Routing Table are sorted in numerical order, from the longest number to the
shortest. An incoming call is routed by the longest CLID entry that matches the calling number.
For example:
For the CLID Routing Table to work, your company must:
• subscribe to CLID services from your local telephone company
• have the appropriate hardware for your systems (a CI Trunk cartridge for example)
To set up a CLID Routing Table you:
• enter a phone number
• assign a destination. A destination can be a Greeting Table, mailbox, extension, CCR Tree or a
node on a Tree
Destination number Table entry Incoming call example
1 313 Incoming number 3148888 is compared to all of
the table entries, and does not match any
destination.
2 416598 Incoming number 4165981111 matches
destination 2.
3 416 Incoming number 4169998888 matches
destination 3.
4 5198853895 Incoming number 5198853895 matches
destination 4.
5 519 Incoming number 5198853896 matches
destination 5.