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Nortel 2340, Installation Manual

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48

Troubleshooting

NN47250-306 (324121-A Version 01.01)

Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the Network Server NSW1U. 

For any issue, first ensure you are using the latest firmware and files. Firmware updates include updates for BIOS and 
the baseboard management controller (BMC). In addition to the server firmware and files, also update any drivers used 
for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers.

Resetting the System

Before going through in-depth troubleshooting, first attempt to reset your system using one of the methods below.

Problems Following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware 
failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see 

Section

, 

“Problems with newly installed WLE2340 software”

. 

To do this:

Press:

Soft boot reset to clear the system memory and reload the operating system.

<Ctrl+Alt+Del>

Clear system memory, restart POST, and reload the operating system.

Reset button

Cold boot reset. Turn the system power off and then on. This clears system memory, 
restarts POST, reloads the operating system, and halts power to all peripherals.

Power off/on

Summary of Contents for 2340

Page 1: ...Part No NN47250 306 324121 A October 2007 4655 Great America Parkway Santa Clara CA 95054 324121 A Nortel WLAN Location Engine 2340 Installation ...

Page 2: ...Computer Software Restricted Rights clause at FAR 52 227 19 Statement of conditions In the interest of improving internal design operational function and or reliability Nortel Networks reserves the right to make changes to the products described in this document without notice Nortel Networks does not assume any liability that may occur due to the use or application of the product s or circuit lay...

Page 3: ...cciones de seguridad importantes 17 Informazioni di Sicurezza importanti 19 Nortel WLAN 2340 Location Engine Features 22 WLE2340 Back Panel 24 WLE2340 Ethernet Ports 28 Additional Ethernet Functionality 28 Hardware Installation of WLAN Location Engine 2340 29 Before You Begin 29 Tools and Supplies Needed 29 System References 29 Cable Routing Reference 29 Removing the Front Bezel 29 Installing the ...

Page 4: ...g Initial System Installation 48 First Steps Checklist 49 Verifying Proper Operation of Key System Lights 50 Confirming Loading of the Operating System 50 Specific Problems and Corrective Actions 50 Power light does not light 50 No characters appear on screen 51 Characters are distorted or incorrect 51 System cooling fans do not rotate properly 51 Cannot Connect to a Server 52 Diagnostics pass but...

Page 5: ... Compliance 57 Certifications Registrations Declarations 59 Product Regulatory Compliance Markings 59 Electromagnetic Compatibility Notices 60 FCC USA 60 Industry Canada ICES 003 61 Europe CE Declaration of Conformity 61 VCCI Japan 61 BSMI Taiwan 62 Korean RRL Compliance 62 Regulated Specified Components 62 ...

Page 6: ...6 NN47250 306 324121 A Version 01 01 ...

Page 7: ...initial configuration and troubleshooting information Nortel WLAN Location Engine 2340 The Nortel WLAN Location Engine 2340 consists of the following WLE2340 unit with power cord WLE2340 Software Nortel WLAN Location Engine 2340 7 Documentation 8 Note Nortel WLAN Location Engine 2340 is referred to as WLE 2340 and Server Note The WLE2340 hardware is based on the Intel NSW1U R Server all regulatory...

Page 8: ...t provides instructions for configuring and operating a WLE2340 Nortel WLAN Location Engine 2340 Command Line Reference This document provides instructions for intial configuration via WLE2340 using command line interface Installation Nortel WLAN Location Engine 2340 Installation Instructions and specifications for installing a WLE2340 Release Notes Nortel WLAN Location Engine 2340 Release Notes S...

Page 9: ...injury due to electric shock Note This information is of special interest Convention Use Monospace text Sets off command syntax or sample commands and system responses Bold text Highlights commands that you enter or items you select Italic text Designates command variables that you replace with appropriate values or highlights publication titles or words requiring special emphasis Menu Name Comman...

Page 10: ...test equipment etc other than an ITE application may require further evaluation Warning Although you may be using this guide or another resource as a reference before working with your WLE server product pay close attention to these safety instructions You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals Use...

Page 11: ...eres of overcurrent protection per cord feed If the power system for the equipment rack is installed on a branch circuit with more than 20 Amperes of protection you must provide supplemental protection for the server The overall current rating of a configured server is less than 6 amperes Rating In the U S and Canada cords must be UL Underwriters Laboratories Inc Listed CSA Canadian Standards Orga...

Page 12: ...al Units per hour for the server The rack selected and the ventilation provided must be suitable to the environment in which the server will be used The power supply in this product contains no user serviceable parts There may be more than one supply in this product Refer servicing only to qualified personnel Do not attempt to modify or use the supplied AC power cord if it is not the exact type re...

Page 13: ... in boards and other components are properly installed 3 Attach the covers to the chassis with the screws removed earlier and tighten them firmly 4 Insert and lock the padlockto the system to prevent unauthorized access inside the system 5 Connect all external cables and the AC power cord s to the system A microprocessor and heat sink may be hot if the system has been running Also there may be sha...

Page 14: ...rbrechen SICHERHEISMASSNAHMEN Immer wenn Sie die Gehäuseabdeckung abnehmen um an das Systeminnere zu gelangen sollten Sie folgende Schritte beachten 1 Schalten Sie alle an Ihr System angeschlossenen Peripheriegeräte aus 2 Schalten Sie das System mit dem Hauptschalter aus 3 Ziehen Sie den Stromanschlußstecker Ihres Systems aus der Steckdose 4 Auf der Rückseite des Systems beschriften und ziehen Sie...

Page 15: ... erhitzt wenn das System in Betrieb ist Außerdem können einige Platinen und Gehäuseteile scharfe Spitzen und Kanten aufweisen Arbeiten an Platinen und Gehäuse sollten vorsichtig ausgeführt werden Sie sollten Schutzhandschuhe tragen Bei falschem Einsetzen einer neuen Batterie besteht Explosionsgefahr Die Batterie darf nur durch denselben oder einen entsprechenden vom Hersteller empfohlenen Batterie...

Page 16: ...d E S ou aux accès derrière le système 5 Pour prévenir les décharges électrostatiques lorsque vous touchez aux composants portez une bande antistatique pour poignet et reliez la à la masse du système toute surface métallique non peinte du boîtier 6 Ne faites pas fonctionner le système tandis que le boîtier est ouvert Une fois TOUTES les étapes précédentes accomplies vous pouvez retirer les panneau...

Page 17: ...lectromagnétiques géenérés par des appareils électriques Dans les régions sujettes aux orages magnétiques il est recomandé de brancher votre système à un supresseur de surtension et de débrancher toutes les lignes de télécommunications de votre modem durant un orage Muni d une prise murale correctement mise à la terre Suffisamment spacieux pour vous permettre d accéder aux câbles d alimentation ce...

Page 18: ...raiga el bloqueo de seguridad de la parte posterior del sistema si se ha instalado uno 2 Extraiga y guarde todos los tornillos de las tapas 3 Extraiga las tapas Para obtener un enfriamiento y un flujo de aire adecuados reinstale siempre las tapas del chasis antes de poner en marcha el sistema Si pone en funcionamiento el sistema sin las tapas bien colocadas puede dañar los componentes del sistema ...

Page 19: ...a conectar su sistema a un eliminador de sobrevoltage y desconectar el módem de las líneas de telecomunicación durante las tormentas Provisto de una toma de tierra correctamente instalada Provisto de espacio suficiente como para acceder a los cables de alimentación ya que éstos hacen de medio principal de desconexión del sistema Rivolgersi ad un tecnico specializzato per la riparazione dei compone...

Page 20: ...nenti dentro il sistema 2 Controllare che i cavi dei supporti aggiuntivi ed altri componenti siano stati installati appropriatamente 3 Attaccare le coperture al telaio con le viti tolte in precedenza e avvitarle strettamente 4 Inserire e chiudere a chiave il lucchetto sul retro del sistema per impedire l accesso non autorizzato al sistema 5 Ricollegare tutti i cavi esterni e le prolunghe AC del si...

Page 21: ...Safety Information 21 Nortel WLAN Location Engine 2340 Installation ...

Page 22: ...agram of the product a list of the server features and diagrams showing the location of important components and connections on the server system Figure 1 WLE 2340 Feature Description Compact high density system Rack mount with a height of 1U 1 75 inches and a depth of 20 0 inches Manageability Remote management and diagnostics support Emergency management port serial and LAN IPMI 2 0 compliant Sy...

Page 23: ... 5100 series support 1 full height full length 64 bit x 100 66 MHz PCI slot 2 internal fixed 3 5in SATA hard disk drives 1 low profile optical drive Front panel Switch Power switch Reset switch NMI switch ID switch LEDs Main power LED HDD activity LED NIC activity LED ID LED I O Front Access Serial port RJ45 1 USB port Rear Access Dual PS 2 ports for keyboard and mouse Serial port RJ45 2 USB ports...

Page 24: ...ort COM2 Serial B J Power input AC input power supply shown C NIC port 3 K Filler panel D NIC port 2 L NIC port 1 E PCI add in card bracket or filler panel shown M NIC port 4 F Ground studs used for systems with DC input power supplies N USB 0 bottom USB 1 top G Power supply 1 O Video connector H Power input AC input power supply shown P PS 2 keyboard connector AF000824 A P O M L K N B C D E F G H...

Page 25: ...H Hard drive bay 0 C 4xGbE NIC port connectors I Hard drive fasteners D Front panel control switches and status LEDs J Hard drive bay 1 E 4xGbE NIC port connectors optional or filler panel K USB port connector port 2 F Optical drive fastener Item Description Item Description A RJ45 serial port connector Serial B COM2 D Filler panel B Front Panel control switches and status LED E Hard Drive Bays C ...

Page 26: ...e server The LED goes out when the power is turned off or the power source is disrupted B System status green amber Indicates system status as follows Steady green indicates system in standby or ready for operation Blinking green indicates degraded operation e g power supply non redundancy part of system memory mapped out by BIOS Blinking amber indicates one or more non critical fault conditions S...

Page 27: ... 27 Nortel WLAN Location Engine 2340 Installation Front Panel Switches F ID switch Toggles system ID LED G NMI switch Asserts NMI to server board H Reset switch Resets the system I Power switch Toggles the system power Item Feature Description ...

Page 28: ...bE NIC ports mounted on the baseboard that are accessible from the rear of the chassis The GbE NIC ports are intended to be installed with shielded cabling that is grounded at both ends of the cable Caution The intra building port s of the equipment or subassembly is suitable for connection to intra building or unexposed wiring or cabling only The intra building port s of the equipment or subassem...

Page 29: ...ront top and bottom assume that you are facing the front of the WLE2340 as it would be positioned for normal operation Cable Routing Reference It is important for cables to be connected correctly 1 Observe the safety and ESD precautions at the beginning of this book 2 Turn off all peripheral devices connected to the server 3 Turn off the server 4 Disconnect the power cord Removing the Front Bezel ...

Page 30: ...hile holding the front bezel in place tighten the screws at the left and right edges of the bezel L Bracket Mount Kit Installation Instructions This section lists the instructions for installing 19 inch 2 Post racks Rack type supported 19 inch 2 Post racks use rack mount kit TMLCMOUNT21 Platforms supported WLE2340 Verify the contents of the rack mount kit and layout of the parts B A AF000875 ...

Page 31: ...ight distribution It is recommended however to attach the mounting brackets to the center three mounting holes counting from the front or back holes 4 5 and 6 in the chassis using at least four of the six screws provided in the rack mount kit Install the chassis in the rack using four rack screws not provided in the rack mount kit Note You must provide the four screws that attach the server to the...

Page 32: ...32 Hardware Installation of WLAN Location Engine 2340 NN47250 306 324121 A Version 01 01 Figure 9 Assembled Rack Mount ...

Page 33: ...a configuration client through the following connections Rack Installation For illustrated instructions see L Bracket Mount Kit Installation Instructions on page 30 chapter in this manual Table 6 Connections to access WLE2340 Source Device Source Port Destination Device Destination Port Purpose Appliance any Sensors UDP 37008 Communication Sensors UDP 37008 Appliance any Communication Configuratio...

Page 34: ...Connect the provided Serial Cable to the appliance and machine which is running the appropriate terminal emulation software Example Hyperterm Minicom 2 Set the terminal software configuration as follows Baud rate 9600 Data Bits 8 Parity None Stop Bits 1 Flow Control None 3 At the login prompt enter the username admin and at the console prompt password is not required 4 At the command prompt type t...

Page 35: ...sername and password 3 Click Sign In The Change Password window appears Click on the Change Password to change the admin password Enter the following Current Password Enter the password which you are currently using New Password Enter a new password Password Again Re enter the new password 4 To save the changes click Change Password Note The default username is admin and the password is password N...

Page 36: ... menu Configure Networking 2 Enter the following information DNS Information eth0 Configuration eth1 Configuration eth2 Configuration eth3 Configuration DNS Information To enter the DNS information do the following 1 Move the mouse over the DNS information In the upper right hand corner an Edit link appears 2 Click the Edit link to edit the following information Hostname DNS Search Domain ...

Page 37: ... LE has four Ethernet interfaces The ethernet interfaces are listed as follows eth0 eth1 eth2 eth3 To configure the ethernet you can do the following 1 Move the mouse over the Ethernet configuration section to activate the Edit link in the upper right hand corner 2 Select the DHCP or You can configure manually with IP Address Netmask and Gateway 3 To save the changes click OK 4 Launch the Initial ...

Page 38: ...nually or configure a Network Time Protocol NTP server to synchronize the current time Set Date Time Manually Select this to manually set the date and time Month Day and Hour Select Month Day and Hour values from the dropdown list Second Minute and Year Enter the values in the text boxes Synchronize to NTP Server select this option to configure an NTP server for time synchronization Enter the NTP ...

Page 39: ...t allows an administrator to upload custom SSL X 509 certificates and to view previously uploaded certificates 2 Click Browser and select the file with pem extension 3 To upload click OK The certificates that are uploaded will be applied to both the following HTTPS server connections The WLE2340 Admin GUI port 8003 The WLE2340 Console port 443 Note Once you restart the WLE2340 Application of the n...

Page 40: ...otential problems To do this follow these steps 1 Connect to the WLE2340 Administration GUI using the URL https WLE2340_IP_Address 8003 2 Select Menu Database Access The Database Access wizard appears You can backup and restore the files 3 You can perform the following operations Make a new snapshot to download Download one of the following snapshots Import a snapshot and begin using it immediatel...

Page 41: ...listed will be added under download snapshot To download the existing snapshot 1 Click on the any snapshot from the list under Download one of the following snapshot link 2 To remove the file from the appliance click Delete To import a snapshot 1 Click on Import 2 Select the filename or snapshot You can use it immediately Schedule Reboot To schedule reboot do the following 1 Click Schedule Reboot ...

Page 42: ... Click Browser Select the binary image to upload 4 Click OK Click Browse to select the binary image to upload and then click OK to start the System Update process A dialog box indicating that the upload is underway appears If there is a problem with the update the option to revert is available upon reboot without finalizing the update Otherwise the following System Update status messages appears I...

Page 43: ...hen the update has been applied you will be asked to Finalize Update by clicking on the specified option To revert to the previous system state select the Schedule Reboot link discarding the update Refer to the Nortel WLAN Location Engine 2340 Configuration Interfaces for complete configuration details ...

Page 44: ...44 Software Installation of WLAN Location Engine 2340 NN47250 306 324121 A Version 01 01 ...

Page 45: ...on and unplug the power cord from the system or wall outlet Warning Danger of explosion if battery is replaced incorrectly Replace only with the same or equivalent type recommended by the equipment manufacturer Discard used batteries according to manufacturer s instructions Warning Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type ...

Page 46: ...the optional rail kit are included with each kit VAROITUS Paristo voi räjähtää jos se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin Hävitä käytetty paristo valmistajan ohjeiden mukaisesti Note If you will be placing your server in a rack wait to install the power cord until after the server is in the rack Note Plug the power cord into the power supp...

Page 47: ...the rack itself If the server power cord is plugged into a wall AC outlet the safety ground conductor in the power cord provides proper grounding only for the server You must provide additional proper grounding for the rack and other devices installed in it Overcurrent protection The server is designed for an AC line voltage source with up to 20 amperes of overcurrent protection percord feed If th...

Page 48: ...troubleshooting first attempt to reset your system using one of the methods below Problems Following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If the problem you are experiencing is with a specific software application see Section Problems with newly installed ...

Page 49: ...figuration settings made in Setup correct Is the operating system properly loaded Refer to the operating system documentation Did you press the system power on off switch on the front panel to turn the server on power on light should be lit Are all integrated components from the tested components lists Check the tested memory list and the supported hardware and operating system list Hardware Diagn...

Page 50: ...c Problems and Corrective Actions This section provides possible solutions for specific problems Try the solutions below in the order given If you cannot correct the problem contact your service representative or authorized dealer for help See for contact details Power light does not light Check the following Did you press the power on button Is the system operating normally If so the power LED mi...

Page 51: ...oard do the following 1 Verify that the video works using the onboard video controller 2 Verify that the video controller board is fully seated in the server board connector 3 Reboot the system for changes to take effect 4 If there are still no characters on the screen after you reboot the system and POST emits a beep code write down the beep code you hear This information is useful for your servi...

Page 52: ...ower connector sockets the wrong way Cannot Connect to a Server Make sure the network cables are securely attached to the correct connectors at the system front or back panel Try different network cables Make sure you are using the correct and the current drivers Make sure the driver is loaded and the protocols are bound Make sure the hub port is configured for the same duplex mode as the network ...

Page 53: ...ssary files are installed If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again Symptoms of voltage spikes include a flickering video display unexp...

Page 54: ...ault Green blinking dedated Amber critical error or non recoverable Amber blinking non critical error SATA drive activity Control panel Control panel Green Blinking Activity No action required Memory fault 1 6 Identify failing memory module DIMM end rear of board Amber On Fault Diagnostic LEDs 1 4 LSB bit1 bit2 MSB Displays port 80 POST codes Center back edge of board Each LED can be Off Green Amb...

Page 55: ...play type is different from what has been stored in CMOS Check Setup to make sure type is correct CMOS Checksum Bad The CMOS checksum is incorrect CMOS memory may have been corrupted Run Setup to reset values CMOS Settings Wrong CMOS values are not the same as the last boot Either these values have been corrupted or the battery has failed CMOS Date Time Not Set The time and or date values stored i...

Page 56: ...oot Off Board Parity Error A parity error occurred on an off board card This error is followed by an address On Board Parity Error A parity error occurred in onboard memory This error is followed by an address Parity Error A parity error occurred in onboard memory at an unknown address NVRAM CMOS PASSWORD cleared by Jumper NVRAM CMOS and passwords have been cleared The system should be powered dow...

Page 57: ... CNS 13436 Taiwan Product EMC Compliance Class A Compliance The IP network server has been has been tested and verified to comply with the following electromagnetic compatibility EMC regulations FCC ICES 003 Emissions USA Canada CISPR 22 Emissions International EN55022 Emissions Europe EN55024 Immunity Europe EN61000 3 2 Harmonics Europe EN61000 3 3 Voltage Flicker Europe CE EMC Directive 89 336 E...

Page 58: ...58 NN47250 306 324121 A Version 01 01 RRL Approval Korea CCC Certification China ...

Page 59: ...tralia BSMI Certification Taiwan GOST R Certification License Russia RRL Certification Korea CNCA Certification China Ecology Declaration International Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings Table 9 Table 10 Product Certification Markings Regulatory Compliance Country Marking cULus Listing Marks USA Canada GS Mark Germany CE ...

Page 60: ...erence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television receptio...

Page 61: ... and TV reception Industry Canada ICES 003 Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur Appareils Numériques NMB 003 édictée par le Ministre Canadian des Communications English translation of the notice above This digital apparatus does not exceed the Class A limits for radio...

Page 62: ... and the following regulated components must be used Interchanging or using other components will void the UL listing and other product certifications and approvals 1 Add in boards must have a printed wiring board flammability rating of minimum UL94V 1 Add in boards containing external power connectors and or lithium batteries must be UL recognized or UL listed Any add in board containing modem te...

Page 63: ......

Page 64: ...e and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Net works Nortel Nortel Logo the Globemark and This is the way This is Nortel Design mark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are ...

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